Lexmark 3500 Print troubleshooting, Make sure the camera is a PictBridge-enabled digital camera

Page 81

Make sure the camera is a PictBridge-enabled digital camera

1Disconnect the camera.

2Connect a PictBridge-enabled digital camera to the PictBridge port. See the digital camera documentation to determine whether it is PictBridge-enabled.

Check USB cable

Use only the USB cable that came with the camera.

Remove memory cards

Remove any memory cards from the printer.

Check messages

If an error message appears on the display, see “Error messages” on page 94.

Print troubleshooting

•“Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera” on page 81

•“Improving print quality” on page 82

•“Poor text and graphic quality” on page 83

•“Poor quality at the edges of the page” on page 84

•“Print speed is slow” on page 85

•“Partial document or photo prints” on page 85

•“Photo smudges” on page 85

•“Ink levels seem incorrect” on page 85

•“Ink levels seem to go down too quickly” on page 86

Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera

Make sure photo size and paper size are set correctly

The printer displays the Paper/Photo Size Error when your chosen photo size does not match the paper size that is set. This typically happens when you are trying to print from your PictBridge-enabled digital camera. You may have left the printer control panel Photo Size menu item setting at 8.5 x 11 in. or 5 x 7 in. size, but your camera has a print size of 4 x 6 in. or L. You need to make sure your chosen photo size on the printer is

4 x 6 in. or 10 x 15 cm, depending on the typically used photo size for your country or region.

•Make sure the 4 x 6 in. (10 x 15 cm) photo paper is loaded correctly in the paper support.

•If your camera lets you change the print size setting, change the print size selection to 4 x 6 in. (10 x 15 cm) on the PictBridge-enabled digital camera.

•If your camera does not allow you to change the paper size setting, use the control panel to change the paper size to 4 x 6 in. (10 x 15 cm).

1Insert the USB cable that came with your camera to the camera, and insert the other end into the PictBridge port on the front of the printer.

2Turn the camera on and choose your first photo using the camera control panel.

3Wait for PictBridge Printing to appear on the display of the printer control panel. Note: If Paper/Photo Size Error appears, press to clear the error message.

4Press .

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Contents Users Guide SeriesOperating system notice Contents Printing Working with photosCopying Scanning FaxingMaintaining the printer Setup troubleshooting TroubleshootingIndex Page Description Where to find Where to findFinding information about the printer DescriptionClick Start ΠPrograms or All Programs ΠSelect Lexmark Solution CenterLexmark 3500-4500 Series Telephone supportClick Warranty Information Description Where to find US Where to find rest of worldClick Customer Support All-In-One PrintersChecking the box contents Setting up the printerInstalling another language control panel Installing the printer on a network Installing an internal wireless print serverNetworking the printer Finding your MAC address Learning about the printer Understanding the parts of the printerUse Using the control panel buttons and menus Using the control panelPress Press To Press Start Color or Start Black Using the Copy menuUse this Using the Scan menuUsing the Photo Card menu Menu itemAction Saving Paper Size, Paper Type, and Photo Size settings Using the PictBridge menuUsing the Settings menu You can From herePress Settings Saving settingsPage Using the printer software Using the Lexmark Imaging StudioLearning about the software Click Using the Solution CenterFrom here You can Using the Printing Preferences tabs Using Printing PreferencesOpening Printing Preferences Tab ChoicesUsing the Save Settings menu Using the ToolbarUsing the I Want To menu Using the Options menuResetting printer software settings to defaults Windows 2000 or Windows XP users onlyWindows Vista users only Page Loading paper Loading paper and original documentsLoading various paper types Load up to Make sureLoad up to Load up to Make sure Loading original documents on the scanner glass Page Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing high-quality graphicsPrint or Printing photos or images from a WebNormal Quick Black and White Text Only Click Print NowPrinting the last page first reverse page order Printing collated copiesPrinting transparencies Printing envelopesPrinting multiple pages on one sheet Printing cardsPrinting files from a memory card or flash drive Retrieving and managing photos Working with photosInserting a memory card Slots Memory cardInserting a flash drive Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash driveDate Range Printing photos using the control panelPrinting all photos Printing photos by numberPress Start Color or Start Black again Printing photos by date range Printing photos using color effectsPrinting photos from a digital camera using Dpof Printing photos using the computer Viewing / Printing photos from the Photo LibraryClick View / Print Photo Library Creating photo projects Printing photos from a media device using the computerPrinting Photo Packages Creating Photo Greeting CardsCreating a Photo Slideshow Paper sizes supported DimensionsClick Slideshow Click File ΠAdd Photo from ScannerPrinting an image as a multiple-page poster Adjusting copy quality CopyingMaking a copy Copying photos Making borderless copies using the control panelCollating copies using the control panel Making a copy lighter or darkerPress Lighter/Darker Enlarging or reducing an image Repeating an image on oneCopying a document using the computer Copying a photo using the computer Scanning Scanning a documentScanning to a computer over a network Scanning text for editing Scanning a document using the computerScanning multiple photos at one time using the computer Scanning images for editingScanning a photo to the Photo Library Click Image Patterns Scanning documents or images for e-mailingCustomizing scan settings using the computer Click Custom SettingsSetting Options Faxing Sending a fax using the softwareReceiving a fax automatically Maintaining the printer Installing print cartridgesChanging print cartridges Removing a used print cartridgePage Achieving better print quality Cleaning the print cartridge nozzlesImproving print quality Aligning print cartridgesWiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the scanner glassOrdering supplies Ordering print cartridgesOrdering paper and other supplies Using genuine Lexmark print cartridgesPart number PaperRefilling a print cartridge Recycling Lexmark productsClick Report a non-Lexmark print cartridge Setup troubleshooting TroubleshootingChange the language selection during initial setup Select a different language after initial setupSoftware does not install Power button is not litDoes not print Check printer default and pause settings Cannot print from digital camera using PictBridgeRemoving and reinstalling the software Enable PictBridge printing from cameraMake sure the camera is a PictBridge-enabled digital camera Print troubleshootingCheck USB cable Remove memory cardsCheck paper Select a higher print qualityCheck print cartridges Review steps to improve print quality Poor text and graphic qualityRemove sheets as they are printed Use a different brand of paperPoor quality at the edges Partial document or photo prints Print speed is slowPhoto smudges Ink levels seem incorrectInk levels seem to go down too quickly Copy troubleshootingCopier does not respond Scanner unit does not closeAdjust the brightness of the copy Clean the scanner glassPoor copy quality Check quality of original documentCheck Original Size setting Scan troubleshootingPartial document or photo copies Scanner does not respondScan was not successful Scanning takes too long or freezes the computerPoor scanned image quality Partial document or photo scans Jams and misfeeds troubleshootingCannot scan to a computer over a network Paper jam in the printerPaper jam in the paper support Paper or specialty media misfeedsPrinter does not feed paper, envelopes, or specialty media Review banner printing checklist Memory card troubleshootingBanner paper jams Check media loadingMemory card cannot be inserted Nothing happens when memory card is insertedError messages Remove tape from print cartridgeUse new paper Remove print cartridges Remove any obstructionsCheck external print server Check computer connectionReduce memory use Left Cartridge Error / Right Cartridge ErrorNo images have been selected Select the After Dial settingResetting to factory default settings Settings are not savedChange time-out settings Save settings for future jobs100 Removing and reinstalling the software101 Edition notice102 Noise emission levels103 Power consumption104 End-user license agreement105 Index106 107 108 109
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