Lexmark 3500, 4500 manual Paper jam in the paper support, Paper or specialty media misfeeds

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3Press to turn the printer back on.

Paper jam in the paper support

1Press to turn off the printer.

2Firmly grasp the paper, and gently pull it out.

3Press to turn the printer back on.

Paper or specialty media misfeeds

These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following:

Check paper condition

Use only new, unwrinkled paper.

Check paper loading

•Load a smaller amount of paper into the printer.

•Load paper with the print side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.)

See “Loading various paper types” on page 34 for information about:

•Maximum loading amounts per paper type

•Specific loading instructions for supported paper and specialty media

Remove each page as it is printed

Remove each page as it exits, and let it dry completely before stacking.

Adjust the paper guides

Adjust the paper guides:

•When using media less than 8.5 inches wide

•To rest against the edges of the paper or media, making sure it does not buckle

Printer does not feed paper, envelopes, or specialty media

These are possible solutions. Try one or more of the following:

Check for paper jams

Check for and clear any paper jams. For more information, see “Paper jam in the printer” on page 90 and “Paper jam in the paper support” on page 91.

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Contents Users Guide SeriesOperating system notice Contents Working with photos PrintingCopying Faxing ScanningMaintaining the printer Setup troubleshooting TroubleshootingIndex Page Description Where to findDescription Where to find Finding information about the printerTelephone support Select Lexmark Solution CenterClick Start Œ Programs or All Programs Œ Lexmark 3500-4500 SeriesAll-In-One Printers Description Where to find US Where to find rest of worldClick Warranty Information Click Customer SupportChecking the box contents Setting up the printerInstalling another language control panel Installing an internal wireless print server Installing the printer on a networkNetworking the printer Finding your MAC address Understanding the parts of the printer Learning about the printerUse Using the control panel Using the control panel buttons and menusPress Press To Press Start Color or Start Black Using the Copy menuUse this Using the Scan menuMenu item Using the Photo Card menuAction Saving Paper Size, Paper Type, and Photo Size settings Using the PictBridge menuUsing the Settings menu You can From herePress Settings Saving settingsPage Using the Lexmark Imaging Studio Using the printer softwareLearning about the software Click Using the Solution CenterFrom here You can Tab Choices Using Printing PreferencesUsing the Printing Preferences tabs Opening Printing PreferencesUsing the Options menu Using the ToolbarUsing the Save Settings menu Using the I Want To menuWindows 2000 or Windows XP users only Resetting printer software settings to defaultsWindows Vista users only Page Load up to Make sure Loading paper and original documentsLoading paper Loading various paper typesLoad up to Load up to Make sure Loading original documents on the scanner glass Page Printing high-quality graphics Click Properties, Preferences, Options, or SetupPrinting Printing a documentClick Print Now Printing photos or images from a WebPrint or Normal Quick Black and White Text OnlyPrinting envelopes Printing collated copiesPrinting the last page first reverse page order Printing transparenciesPrinting multiple pages on one sheet Printing cardsPrinting files from a memory card or flash drive Slots Memory card Working with photosRetrieving and managing photos Inserting a memory cardInserting a flash drive Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash driveDate Range Printing photos using the control panelPrinting photos by number Printing all photosPress Start Color or Start Black again Printing photos by date range Printing photos using color effectsPrinting photos from a digital camera using Dpof Viewing / Printing photos from the Photo Library Printing photos using the computerClick View / Print Photo Library Creating Photo Greeting Cards Printing photos from a media device using the computerCreating photo projects Printing Photo PackagesClick File Œ Add Photo from Scanner Paper sizes supported DimensionsCreating a Photo Slideshow Click SlideshowPrinting an image as a multiple-page poster Copying Adjusting copy qualityMaking a copy Copying photos Making borderless copies using the control panelMaking a copy lighter or darker Collating copies using the control panelPress Lighter/Darker Enlarging or reducing an image Repeating an image on oneCopying a document using the computer Copying a photo using the computer Scanning a document ScanningScanning to a computer over a network Scanning text for editing Scanning a document using the computerScanning images for editing Scanning multiple photos at one time using the computerScanning a photo to the Photo Library Click Image Patterns Scanning documents or images for e-mailingClick Custom Settings Customizing scan settings using the computerSetting Options Faxing Sending a fax using the softwareReceiving a fax automatically Removing a used print cartridge Installing print cartridgesMaintaining the printer Changing print cartridgesPage Aligning print cartridges Cleaning the print cartridge nozzlesAchieving better print quality Improving print qualityWiping the print cartridge nozzles and contacts Ordering print cartridges Cleaning the scanner glassPreserving the print cartridges Ordering suppliesPaper Using genuine Lexmark print cartridgesOrdering paper and other supplies Part numberRecycling Lexmark products Refilling a print cartridgeClick Report a non-Lexmark print cartridge Select a different language after initial setup TroubleshootingSetup troubleshooting Change the language selection during initial setupSoftware does not install Power button is not litDoes not print Enable PictBridge printing from camera Cannot print from digital camera using PictBridgeCheck printer default and pause settings Removing and reinstalling the softwareRemove memory cards Print troubleshootingMake sure the camera is a PictBridge-enabled digital camera Check USB cableSelect a higher print quality Check paperCheck print cartridges Use a different brand of paper Poor text and graphic qualityReview steps to improve print quality Remove sheets as they are printedPoor quality at the edges Ink levels seem incorrect Print speed is slowPartial document or photo prints Photo smudgesScanner unit does not close Copy troubleshootingInk levels seem to go down too quickly Copier does not respondCheck quality of original document Clean the scanner glassAdjust the brightness of the copy Poor copy qualityScanner does not respond Scan troubleshootingCheck Original Size setting Partial document or photo copiesScanning takes too long or freezes the computer Scan was not successfulPoor scanned image quality Paper jam in the printer Jams and misfeeds troubleshootingPartial document or photo scans Cannot scan to a computer over a networkPaper or specialty media misfeeds Paper jam in the paper supportPrinter does not feed paper, envelopes, or specialty media Check media loading Memory card troubleshootingReview banner printing checklist Banner paper jamsMemory card cannot be inserted Nothing happens when memory card is insertedRemove tape from print cartridge Error messagesUse new paper Remove print cartridges Remove any obstructionsCheck external print server Check computer connectionReduce memory use Left Cartridge Error / Right Cartridge ErrorNo images have been selected Select the After Dial settingSave settings for future jobs Settings are not savedResetting to factory default settings Change time-out settings100 Removing and reinstalling the software101 Edition notice102 Noise emission levels103 Power consumption104 End-user license agreement105 Index106 107 108 109