Lexmark 3500, 4500 manual Scan was not successful, Scanning takes too long or freezes the computer

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Scan was not successful

These are possible solutions. Try one or more of the following:

Check USB cable connection

1Check the USB cable for any obvious damage.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with the USB symbol.

Restart computer

Turn off and then restart your computer.

Uninstall and reinstall software

For more information, see “Removing and reinstalling the software” on page 100.

Scanning takes too long or freezes the computer

These are possible solutions. Try one or more of the following:

Close other software

Close all programs not being used.

Change the scanning resolution to a lower value

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Lexmark Imaging Studio icon.

3From the left pane of the Welcome screen, click Scan.

4Click Custom Settings.

5Select a lower scan resolution.

6Click Start.

Poor scanned image quality

These are possible solutions. Try one or more of the following:

Check messages

If an error message is displayed, see “Error messages” on page 94.

Clean the scanner glass

If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water.

Adjust the quality of the scan

1Load an original document facedown on the scanner glass.

2From the desktop, double-click the Lexmark Imaging Studio icon.

3From the left pane of the Welcome screen, click Scan.

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Contents Users Guide SeriesOperating system notice Contents Copying PrintingWorking with photos Maintaining the printer ScanningFaxing Setup troubleshooting TroubleshootingIndex Page Description Where to find Where to findFinding information about the printer DescriptionClick Start Œ Programs or All Programs Œ Select Lexmark Solution CenterLexmark 3500-4500 Series Telephone supportClick Warranty Information Description Where to find US Where to find rest of worldClick Customer Support All-In-One PrintersChecking the box contents Setting up the printerInstalling another language control panel Networking the printer Installing the printer on a networkInstalling an internal wireless print server Finding your MAC address Use Learning about the printerUnderstanding the parts of the printer Press Using the control panel buttons and menusUsing the control panel Press To Press Start Color or Start Black Using the Copy menuUse this Using the Scan menuAction Using the Photo Card menuMenu item Saving Paper Size, Paper Type, and Photo Size settings Using the PictBridge menuUsing the Settings menu You can From herePress Settings Saving settingsPage Learning about the software Using the printer softwareUsing the Lexmark Imaging Studio Click Using the Solution CenterFrom here You can Using the Printing Preferences tabs Using Printing PreferencesOpening Printing Preferences Tab ChoicesUsing the Save Settings menu Using the ToolbarUsing the I Want To menu Using the Options menuWindows Vista users only Resetting printer software settings to defaultsWindows 2000 or Windows XP users only Page Loading paper Loading paper and original documentsLoading various paper types Load up to Make sureLoad up to Load up to Make sure Loading original documents on the scanner glass Page Printing Click Properties, Preferences, Options, or SetupPrinting a document Printing high-quality graphicsPrint or Printing photos or images from a WebNormal Quick Black and White Text Only Click Print NowPrinting the last page first reverse page order Printing collated copiesPrinting transparencies Printing envelopesPrinting multiple pages on one sheet Printing cardsPrinting files from a memory card or flash drive Retrieving and managing photos Working with photosInserting a memory card Slots Memory cardInserting a flash drive Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Which device is to be displayed? appears on the display Transferring photos from a memory card to a flash driveDate Range Printing photos using the control panelPress Start Color or Start Black again Printing all photosPrinting photos by number Printing photos by date range Printing photos using color effectsPrinting photos from a digital camera using Dpof Click View / Print Photo Library Printing photos using the computerViewing / Printing photos from the Photo Library Creating photo projects Printing photos from a media device using the computerPrinting Photo Packages Creating Photo Greeting CardsCreating a Photo Slideshow Paper sizes supported DimensionsClick Slideshow Click File Œ Add Photo from ScannerPrinting an image as a multiple-page poster Making a copy Adjusting copy qualityCopying Copying photos Making borderless copies using the control panelPress Lighter/Darker Collating copies using the control panelMaking a copy lighter or darker Enlarging or reducing an image Repeating an image on oneCopying a document using the computer Copying a photo using the computer Scanning to a computer over a network ScanningScanning a document Scanning text for editing Scanning a document using the computerScanning a photo to the Photo Library Scanning multiple photos at one time using the computerScanning images for editing Click Image Patterns Scanning documents or images for e-mailingSetting Options Customizing scan settings using the computerClick Custom Settings Faxing Sending a fax using the softwareReceiving a fax automatically Maintaining the printer Installing print cartridgesChanging print cartridges Removing a used print cartridgePage Achieving better print quality Cleaning the print cartridge nozzlesImproving print quality Aligning print cartridgesWiping the print cartridge nozzles and contacts Preserving the print cartridges Cleaning the scanner glassOrdering supplies Ordering print cartridgesOrdering paper and other supplies Using genuine Lexmark print cartridgesPart number PaperClick Report a non-Lexmark print cartridge Refilling a print cartridgeRecycling Lexmark products Setup troubleshooting TroubleshootingChange the language selection during initial setup Select a different language after initial setupSoftware does not install Power button is not litDoes not print Check printer default and pause settings Cannot print from digital camera using PictBridgeRemoving and reinstalling the software Enable PictBridge printing from cameraMake sure the camera is a PictBridge-enabled digital camera Print troubleshootingCheck USB cable Remove memory cardsCheck print cartridges Check paperSelect a higher print quality Review steps to improve print quality Poor text and graphic qualityRemove sheets as they are printed Use a different brand of paperPoor quality at the edges Partial document or photo prints Print speed is slowPhoto smudges Ink levels seem incorrectInk levels seem to go down too quickly Copy troubleshootingCopier does not respond Scanner unit does not closeAdjust the brightness of the copy Clean the scanner glassPoor copy quality Check quality of original documentCheck Original Size setting Scan troubleshootingPartial document or photo copies Scanner does not respondPoor scanned image quality Scan was not successfulScanning takes too long or freezes the computer Partial document or photo scans Jams and misfeeds troubleshootingCannot scan to a computer over a network Paper jam in the printerPrinter does not feed paper, envelopes, or specialty media Paper jam in the paper supportPaper or specialty media misfeeds Review banner printing checklist Memory card troubleshootingBanner paper jams Check media loadingMemory card cannot be inserted Nothing happens when memory card is insertedUse new paper Error messagesRemove tape from print cartridge Remove print cartridges Remove any obstructionsCheck external print server Check computer connectionReduce memory use Left Cartridge Error / Right Cartridge ErrorNo images have been selected Select the After Dial settingResetting to factory default settings Settings are not savedChange time-out settings Save settings for future jobs100 Removing and reinstalling the software101 Edition notice102 Noise emission levels103 Power consumption104 End-user license agreement105 Index106 107 108 109