Black Box ServSwitch CX BlackBox subsidiary contact details, Country Web Site/Email Phone Fax

Page 114

BlackBox subsidiary contact details

Country	Web Site/Email	Phone		Fax
United States	www.blackbox.com	724-746-5500		724-746-0746
Austria	www.black-box.at	+43	1 256 98 56	+43	1 256 98 56
	support@black-box.at
Belgium	www.blackbox.be	+32	2 725 85 50	+32	2 725 92 12
	support.nederlands@blackbox.be
	support.french@blackbox.be
	support.english@blackbox.be
Denmark	www.blackbox.dk	+45	56 63 30 10	+45	56 65 08 05
	support@blackbox.dk
Finland	www.blackbox.fi	+35	201 888 800	+35	201 888 808
	tuki@blackbox.fi
France	www.blackbox.fr	+33	1 45 606 717	+33	1 45 606 747
	tech@blackbox.fr
Germany	www.black-box.de	+49	811 5541 110	+49	811 5541 499
	techsupp@black-box.de
Italy	www.blackbox.it	+39	02 27 404 700	+39	02 27 400 219
	supporto.tecnico@blackbox.it
Netherlands	www.blackbox.nl	+31	30 241 7799	+31	30 241 4746
	techsupport@blackbox.nl
Norway	www.blackboxnorge.no	+47	55 300 710	+47	55 300 701
	support@blackboxnorge.no
Spain	www.blackbox.es	+34	9162590732	+34	916239784
	tecnico@blackbox.es
Sweden	www.blackboxab.se	+46	8 44 55 890	+46	08 38 04 30
	support@blackboxab.se
Switzerland	www.black-box.ch	+41	55 451 70 71	+41	55 451 70 75
	support@black-box.ch
UK	www.blackbox.co.uk	+44	118 965 6000	+44	118 965 6001
	techhelp@blackbox.co.uk
Ireland	www.blackbox.co.uk	+353 1 662 2466		+353 1 662 2477
	techhelp@blackbox.co.uk

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Contents ServSwitch CX Contents Further information Index Introduction ServSwitch CX features front and rear Front panel buttonsServSwitch CX ServSwitch CX with IP What’s in the box What you may additionally needMounting Rack bracketsConnections Connections Local user To connect the local user portRemote user via CX Remote extender Cable lengths for remote user locationsTo connect a remote user Global user IP network port To connect the Global user IP network portServer system via SAM To connect a server systemModem/ISDN port To connect a modem or Isdn adapterPower in connection To connect the power supplyPower control port To connect and address the switch boxesCascading multiple units See alsoHow cascade connections operate Addressing servers in a cascade 43 41Tips for successful cascading Connecting ServSwitch CX units in cascadeNumbering diagram To connect units in cascadeUsing cascaded servers Testing specific links to cascaded serversTo test a specific link Slave ServSwitch CX Multiple video head connectionsOverall initial configuration To access the configuration menu global users Configuration menusTo access the configuration menu local and remote users HotkeysTo enable general security General security and configuration stepsConfiguration menus layout To set an Admin passwordRegistering users edit user list Admin userAccess to all servers Press Access to no servers Press To create/edit user accountsTips when creating/editing server entries Registering servers edit computer listTo create/edit server entries See Remote user skew adjustment for details Video compensationServer video compensation To apply server video compensationVertical edges of images To apply remote user video compensation Remote user video compensationTo display a suitable high contrast image If the image controls cannot provide a crisp imageUsing the supplied skew pattern Remote user skew adjustmentTo use skew adjustment Creating a skew test patternNum Lock for Red, Caps Lock for Green To select an autoscan period To select an autoscan modeAutoscanning To define an autoscan listSaving and restoring configuration settings Preparations for configuration save/loadTo reset the ServSwitch CX with IP models What to do if the Admin password has been forgottenTo reset ServSwitch CX models Configuration screensHot plugging and mouse restoration Which restore setting do I use?To restore mouse operation when hot plugging Recognising an IntelliMouse-style mouseInitial IP configuration To use the initial IP-configuration sequenceTo configure IP-specific settings IP configuration by global user To configure IP details from a global user locationUser Accounts Encryption settings ServSwitch CX with IP encryption settingsViewer encryption settings Networking issues Positioning ServSwitch CX with IP in the networkPlacing ServSwitch CX with IP behind a router or firewall Port settingsAddressing To discover a DHCP-allocated IP address DNS addressingEnsuring sufficient security Placing ServSwitch CX with IP alongside the firewallBy configuration page via viewer PortsTo configure the power sequences for each host server Power switching configurationPower control sequences To control two or more ports simultaneouslyKvmadmin -getconfig kvm1.cfg Kvmadmin utilityKvmadmin command ip address parameters Kvmadmin -setusers users.csvItems required to use the upgrade utility Performing upgradesUpgrading ServSwitch CX models and SAMs To use the KVM Firmware Uploader utilityWhere Vxxx is the upgrade file version number Select the items to be upgradedSelect the upgrade file to be used Commence the upgradeUpgrading ServSwitch CX with IP models To upgrade ServSwitch CX with IP modelsPerform upgrade button Computer button and numeric indicator ServSwitch CX modelsServSwitch CX with IP models User button and numeric indicatorTo select a server using the front panel controls Local and remote user accessTo gain access as a local or remote user Selecting a serverTo select a server using hotkeys Standard hotkeysKeep Pressed down until all other Numbers have been entered To select a server using the on-screen menu To select a server using mouse buttonsTo select a server using mouse buttons Advanced method Logging in and out Selecting cascaded serversConfirmation box Reminder banner To change banner colours or disable the bannerTo use the Routing status feature Routing statusPower switching via configuration menu To switch a server on or offUser preferences and functions Global user access Global user access via VNC viewer To access via the VNC viewerTo download the VNC viewer Global user access via web browser To access via your web browserUsing the viewer window When using the viewer windowMenu bar Configure Mouse pointersTo select a host Auto calibrate Access mode shared/privatePower switching via viewer Re-synchronise mouseMouse Control Single Mouse ModeControls Resync MouseVideo Settings KVM switch menuWhen entering codes Keyboard Control InfoSetting the Threshold manually Using automatic configurationsIncreased by 50% when a slow link is detected Host system informationTo initiate a dial up link Access via dial up modem or Isdn linkIf you need to enter a port number To enter a port number in a Web browserWindows Viewer encryption settingsSupported web browsers LinuxGetting assistance TroubleshootingWhen logging on using VNC viewer, I cannot enter a username Techhelp@blackbox.co.ukAppendix 1 Configuration menus To access the configuration menusConfigure IP port Functions Reminder Banner User PreferencesOSD Colour Reminder ColourGlobal Preferences Mouse SwitchingAutoscan Mode Screen SaverRS232 Mouse Type User TimeoutOSD Dwell Time Mouse TypeLanguage Setup OptionsKeypads Controls Exclusive UseAutomatic Logout Advanced Options DDC OptionsConfigure IP port Unit ConfigurationNetwork Configuration Modem Configuration Reset ConfigurationClearing IP access control What is IP access control?To clear IP access control Appendix 2 Configuration pages via viewer To access the remote configuration pagesUser accounts Hardware Version Unit configurationAdmin Password Firmware VersionAdvanced unit configuration Time & date configuration MAC address Network configurationIP Access Control IP Network MaskTo reorder access control entries Setting IP access controlTo define a new IP access control entry To edit/remove access control entriesSerial port configuration Power control portModem port Add entry for unrecognised host Host configurationErase Host Configuration To create a new host entryPort/host addressing using Port Direct Port DirectExamples Syslog Server IP Address Logging and statusTo copy and paste the log For further details To get hereAuto select Appendix 3 VNC viewer connection optionsColour/Encoding Preferred encodingInputs Enable all inputsDisable all inputs view-only mode CustomiseScaling MiscIdentities Defaults ReloadDefaults Save Load / SaveAppendix 4 VNC viewer window options Appendix 5 Browser viewer options Encoding and colour levelSecurity Net masks Appendix 6 Addresses, masks and portsIP addresses Want to know more?154 Net masks the binary explanationAll locations Calculating the mask for IP access controlSingle locations Address rangesSecurity issues with ports PortsAppendix 7 Cable and connector specifications Power switch to power switch daisy chain cableRS232 serial flash upgrade cable Multi-head synchronisation cable Appendix 8 Hotkey sequence codes Permissible key pressesCreating macro sequences Appendix 9 Supported video modes Safety information General Public License LinuxEnd user licence agreement FCC Compliance Statement United States Radio Frequency EnergyEuropean EMC directive 89/336/EEC Canadian Department of Communications RFI statementFCC requirements for telephone-line equipment Certification notice for equipment used in CanadaNormas Oficiales Mexicanas NOM electrical safety statement Instrucciones de seguridad109 Index 111 112 BlackBox subsidiary contact details Country Web Site/Email Phone Fax