Black Box KV1424A-R2, KV1416A-R2, KV0416A-R2, KV0424A-R2, ServSwitch CX manual Introduction

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Introduction

Thank you for choosing the ServSwitch CX series from Black Box. Each of the four models have been designed to take full advantage of CATx structured cabling (where x means category 5, 5e or 6) to provide high quality linking plus ultimate flexibility for installers and operators alike.

At its heart the ServSwitch CX is a tried and trusted digital KVM + audio switch with 16 or 24 ports. In its simplest form, the ServSwitch CX allows up to four users to maintain full control over multiple host systems.

This description, however, is far from sufficient to tell you that those four users can easily be situated up to 300m (980 feet) from the unit, using ServSwitch CX Remote extenders. It also does not tell you that, thanks to our unique SAM (Server Access Module) technology, the host systems can themselves be up to 50m (160 feet) from the unit. In both cases CATx structured cabling provides neat, easy-to-manage and cost effective linking. The 16- or 24- ports of the standard units are by no means the limit. By cascading one or more ServSwitch CX units you can easily control up to 512 host servers.

The ServSwitch CX with IP variants introduce true global control for the multiple host systems. Up to four global users can share access to a server from anywhere via an IP network/internet connection using a Real VNC client application. A modem/ISDN port provides an alternative backup connection should the network link suffer a failure. Optional power switch control allows you to remotely perform a hard reset on any host system, no matter how badly it has locked up. Finally, to ensure that only authorised operators are given such power, the ServSwitch CX with IP units feature enterprise grade security.

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 

CX R

CX R

CX R

Remote users

Up to four* users can be linked, via Remote extenders and category 5, 5e or 6 cabling, to a maximum distance of 300m (980 ft).

Local user One user can be connected directly to the ServSwitch CX.

CX R

COMPUTER

1 2 3 4 PWR

USER

VNC 100 DAT LNK AUX

Modem/ISDN port This port offers a connection option that can be used alongside, or instead of, the IP network link. It also offers a backup route should the network fail.

Modem or ISDN

Modem or ISDN

IP network/

Internet

 

*The IP models allow two remote (extended) users.

Many servers

ServSwitch CX units can directly support either 16 or 24 server systems. Multiple ServSwitch CX units can also be cascaded to support a maximum of 512 servers.

Each system is linked using a Server Access Module (SAM) and category 5, 5e or 6 cabling to a maximum distance of 50m (160 ft) from the ServSwitch CX unit.

SAM SAM SAM SAM SAM SAM

SAM formats

The SAMs are available in different formats to support all common types of systems, which can easily be mixed within a multi-format configuration.

Power switch

Optional power control The IP models provide the opportunity to attach one or more power switches. These control the supply to the system(s) and allow the global user to hard reset any system that has suffered a failure.

Global users

The IP models can support up to four global users at any one time. All of these may be connected via the IP network port or one may be linked via the modem/ISDN channel.

}Represents KVM & audio connections

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Contents ServSwitch CX Contents Further information Index Introduction Front panel buttons ServSwitch CX features front and rearWhat’s in the box What you may additionally need ServSwitch CX ServSwitch CX with IPConnections MountingRack brackets Connections To connect the local user port Local userTo connect a remote user Remote user via CX Remote extenderCable lengths for remote user locations To connect the Global user IP network port Global user IP network portTo connect a server system Server system via SAMTo connect a modem or Isdn adapter Modem/ISDN portTo connect the power supply Power in connectionTo connect and address the switch boxes Power control portSee also Cascading multiple unitsHow cascade connections operate 43 41 Addressing servers in a cascadeNumbering diagram Connecting ServSwitch CX units in cascadeTips for successful cascading To connect units in cascadeTo test a specific link Using cascaded serversTesting specific links to cascaded servers Multiple video head connections Slave ServSwitch CXOverall initial configuration To access the configuration menu local and remote users Configuration menusTo access the configuration menu global users HotkeysConfiguration menus layout General security and configuration stepsTo enable general security To set an Admin passwordAccess to all servers Press Access to no servers Press Admin userRegistering users edit user list To create/edit user accountsTo create/edit server entries Tips when creating/editing server entriesRegistering servers edit computer list Video compensation See Remote user skew adjustment for detailsVertical edges of images Server video compensationTo apply server video compensation To display a suitable high contrast image Remote user video compensationTo apply remote user video compensation If the image controls cannot provide a crisp imageTo use skew adjustment Remote user skew adjustmentUsing the supplied skew pattern Creating a skew test patternNum Lock for Red, Caps Lock for Green Autoscanning To select an autoscan modeTo select an autoscan period To define an autoscan listPreparations for configuration save/load Saving and restoring configuration settingsTo reset ServSwitch CX models What to do if the Admin password has been forgottenTo reset the ServSwitch CX with IP models Configuration screensTo restore mouse operation when hot plugging Which restore setting do I use?Hot plugging and mouse restoration Recognising an IntelliMouse-style mouseTo configure IP-specific settings Initial IP configurationTo use the initial IP-configuration sequence User Accounts IP configuration by global userTo configure IP details from a global user location Viewer encryption settings Encryption settingsServSwitch CX with IP encryption settings Positioning ServSwitch CX with IP in the network Networking issuesAddressing Placing ServSwitch CX with IP behind a router or firewallPort settings DNS addressing To discover a DHCP-allocated IP addressBy configuration page via viewer Placing ServSwitch CX with IP alongside the firewallEnsuring sufficient security PortsPower control sequences Power switching configurationTo configure the power sequences for each host server To control two or more ports simultaneouslyKvmadmin command ip address parameters Kvmadmin utilityKvmadmin -getconfig kvm1.cfg Kvmadmin -setusers users.csvUpgrading ServSwitch CX models and SAMs Performing upgradesItems required to use the upgrade utility To use the KVM Firmware Uploader utilitySelect the upgrade file to be used Select the items to be upgradedWhere Vxxx is the upgrade file version number Commence the upgradePerform upgrade button Upgrading ServSwitch CX with IP modelsTo upgrade ServSwitch CX with IP models ServSwitch CX with IP models ServSwitch CX modelsComputer button and numeric indicator User button and numeric indicatorTo gain access as a local or remote user Local and remote user accessTo select a server using the front panel controls Selecting a serverKeep Pressed down until all other Numbers have been entered To select a server using hotkeysStandard hotkeys To select a server using mouse buttons Advanced method To select a server using the on-screen menuTo select a server using mouse buttons Confirmation box Logging in and outSelecting cascaded servers To use the Routing status feature To change banner colours or disable the bannerReminder banner Routing statusUser preferences and functions Power switching via configuration menuTo switch a server on or off Global user access To download the VNC viewer Global user access via VNC viewerTo access via the VNC viewer To access via your web browser Global user access via web browserMenu bar Using the viewer windowWhen using the viewer window To select a host ConfigureMouse pointers Power switching via viewer Access mode shared/privateAuto calibrate Re-synchronise mouseControls Single Mouse ModeMouse Control Resync MouseWhen entering codes KVM switch menuVideo Settings Keyboard Control InfoIncreased by 50% when a slow link is detected Using automatic configurationsSetting the Threshold manually Host system informationIf you need to enter a port number Access via dial up modem or Isdn linkTo initiate a dial up link To enter a port number in a Web browserSupported web browsers Viewer encryption settingsWindows LinuxWhen logging on using VNC viewer, I cannot enter a username TroubleshootingGetting assistance Techhelp@blackbox.co.ukConfigure IP port Appendix 1 Configuration menusTo access the configuration menus Functions OSD Colour User PreferencesReminder Banner Reminder ColourAutoscan Mode Mouse SwitchingGlobal Preferences Screen SaverOSD Dwell Time User TimeoutRS232 Mouse Type Mouse TypeKeypads Controls Setup OptionsLanguage Exclusive UseAutomatic Logout DDC Options Advanced OptionsUnit Configuration Configure IP portNetwork Configuration Reset Configuration Modem ConfigurationTo clear IP access control Clearing IP access controlWhat is IP access control? To access the remote configuration pages Appendix 2 Configuration pages via viewerUser accounts Admin Password Unit configurationHardware Version Firmware VersionAdvanced unit configuration Time & date configuration IP Access Control Network configurationMAC address IP Network MaskTo define a new IP access control entry Setting IP access controlTo reorder access control entries To edit/remove access control entriesModem port Serial port configurationPower control port Erase Host Configuration Host configurationAdd entry for unrecognised host To create a new host entryExamples Port/host addressing using Port DirectPort Direct To copy and paste the log Logging and statusSyslog Server IP Address For further details To get hereColour/Encoding Appendix 3 VNC viewer connection optionsAuto select Preferred encodingDisable all inputs view-only mode Enable all inputsInputs CustomiseMisc ScalingDefaults Save Defaults ReloadIdentities Load / SaveAppendix 4 VNC viewer window options Security Appendix 5 Browser viewer optionsEncoding and colour level IP addresses Appendix 6 Addresses, masks and portsNet masks Want to know more?Net masks the binary explanation 154Single locations Calculating the mask for IP access controlAll locations Address rangesPorts Security issues with portsRS232 serial flash upgrade cable Appendix 7 Cable and connector specificationsPower switch to power switch daisy chain cable Multi-head synchronisation cable Creating macro sequences Appendix 8 Hotkey sequence codesPermissible key presses Appendix 9 Supported video modes General Public License Linux Safety informationEnd user licence agreement European EMC directive 89/336/EEC Radio Frequency EnergyFCC Compliance Statement United States Canadian Department of Communications RFI statementCertification notice for equipment used in Canada FCC requirements for telephone-line equipmentInstrucciones de seguridad Normas Oficiales Mexicanas NOM electrical safety statement109 Index 111 112 Country Web Site/Email Phone Fax BlackBox subsidiary contact details