Xerox 2060 manual Sixth Sense

System overview

Sixth Sense

Sixth Sense is a unique suite of diagnostic tools that allows Xerox customer service engineers, analysts, and consultants to serve customers more effectively.

Sixth Sense is intended to automate and expedite the range of service-related support functions. Sixth Sense is a tool that enables Xerox to provide benchmark service support. Xerox customers benefit from the ability to bring broader support to focus more quickly.

For example, Sixth Sense can allow the service representative to repeatedly "preview" the condition of the system prior to an actual site visit. This may provide the ability to determine the correct part or piece of information to have on hand when the site visit is made.

Sixth Sense is a no-charge feature available to customers through Xerox service. The customer need only provide an analog phone line for use by the Sixth Sense modem connection. For those customers unable to dedicate a phone line to the Sixth Sense connection, three and five port phone share devices are available for purchase.

To take advantage of Sixth Sense, the customer needs to:

•Request Sixth Sense enablement through Xerox Service

•Provide an analog phone line

•If necessary, purchase an optional phone share device.

More information about the Sixth Sense can be found in the

Troubleshooting Guide for your system.

Installation Planning Guide 1-13