Fujitsu MBB2073RC, MBB2147RC manual Troubleshooting, System-level field troubleshooting

Page 77

 

 

 

 

6.4 Troubleshooting

 

 

Table 6.2

System-level field troubleshooting

 

 

 

 

 

 

 

Item

 

 

Recommended work

 

 

 

 

 

 

 

DC power level

 

Check that the DC voltage is within the specified range (±5%).

 

 

 

 

For +5V DC, measure the voltage between pin 20 (+5V) of the interface

 

 

 

 

connector and the nearest PCBA mounting screw (GND) from the

 

 

 

 

interface connector, and confirm the value is from 4.75 to 5.25 VDC.

 

 

 

 

For +12V DC, measure the voltage between pin 2 (+12V) of the

 

 

 

 

interface connector and the nearest PCBA mounting screw (GND) from

 

 

 

 

the interface connector, and confirm the value is from 11.4 to 12.6 VDC.

 

 

 

 

 

 

 

Electrical noise

 

Make sure the maximum ripple peak-to-peak value of +5V DC is within

 

 

 

 

250 mV and +12V DC is within 250 mV.

 

 

 

 

Make sure the high frequency noise (over 20 MHz) is less than

 

 

 

 

100 mVp-p.

 

 

 

 

 

 

 

System cables

 

Check that all system cables are connected correctly.

 

 

 

 

 

 

 

System diagnostic test

 

When possible, execute the system level diagnostic routine as explained

 

 

 

 

in the host computer manual. This gives a detailed report of a possible

 

 

 

 

fault.

 

 

 

 

 

 

 

 

Intermittent or nonfatal errors

 

Check the AC voltage from the power supply. Check the DC voltage

 

 

 

 

level at the power connector for the HDD.

 

 

 

 

If the AC voltage level is abnormal or there is a lot of electrical noise,

 

 

 

 

notify the user of the error.

 

 

 

 

If the DC voltage level is unstable, replace the power supply unit.

 

 

 

 

If possible, replace the HDD. If replacing the HDD does not eliminate

 

 

 

 

the error, the removed HDD is probably not faulty. To continue error

 

 

 

 

analysis, refer to the hardware and software manuals supplied with the

 

 

 

 

system.

 

 

 

 

 

 

 

 

C141-E257

73

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Contents MBB2147RC MBB2073RC Hard Disk Drives Product Manual For Safe Operation Revision Record Related Standards Overview of Manual PrefaceConventions for Alert Messages PrefaceImportant Alert Messages Important Alert ItemsData loss Important Alert ItemsSAS Interface Manual Manual Organization Product ManualThis page is intentionally left blank Contents Contents InstallationError Analysis Figures Tables This page is intentionally left blank Standard Features Standard Features Hardware Structure System ConfigurationGeneral Description Standard Features General Description Hardware Structure Sata style cable SAS Plug Connector Receptacle connector System Configuration This page is intentionally left blank Model names and order numbers Hardware SpecificationsHardware Specifications Model name and order number Function specifications SpecificationsMBB2147RC MBB2073RC 60/62 MeeprmlSeek time ms Seek difference 4096 Cly/div Hardware SpecificationsEnvironmental/Power requirements Environmental specificationsMtbf = Error rateReliability Specifications Data Space Cylinder configurationData Space Logical Data Block Addressing Defect Management Data Format Data Space Spare area in cell Alternate spare areaTrack format Sector format Track skew/head skewData Space Format capacity Logical Data Block Addressing Alternate block allocation Defect Management Defect listDefect Management Alternate block allocation by Format Unit commandAlternate block allocation by Reassign Blocks command Write Write Extend Write Write Extended Format Unit Mounting Requirements Dimensions Installation RequirementsMounting orientations Installation RequirementsMounting frame structure example Mounting RequirementsVent hole location MPU Surface temperature check point and maximum temperatureHDC +5VDC MBB2147RC MBB2073RC Current waveform Max seek Power Supply RequirementsInterface connector CN1 power lines included Connection Requirements Interface connectorInterface connector SAS plug signal allocationCN1 Recommended connectors Ready LED output signalConnector requirements This page is intentionally left blank Installation Installation Mounting HDDs Mounting procedures SettingSetting Port Address Installation Formatting Installation Setting parameters Arre AwreRetry Count AT Verification Arre Awre PERDisc Disable PRE-FETCH Transfer Length Xffff Minimum PRE-FETCHMaximum PRE-FETCH Maximum PRE-FETCH Ceiling Xffff Number of Cache SegmentsReady LED Meaning Self-diagnostic functions Diagnostics Self-diagnosticsDiagnostics and Maintenance Diagnostics Test programs Precautions MaintenanceMaintenance requirements Tools and test equipment Maintenance levelsTests Test flowchartOperation Check Diagnostic testOperation Check Initial seek operation check Operation testTroubleshooting with HDD replacement in the field Troubleshooting Outline of troubleshooting proceduresSystem-level field troubleshooting TroubleshootingHDD troubleshooting Troubleshooting at the repair siteFinding possibly faulty parts TroubleshootingTroubleshooting with parts replacement in the factory Bag packaging Box packaging PackagingFraction packaging Sense data format Sense Data Collection Sense Data AnalysisSense Data Collection Sense data ILI Error AnalysisLSB SksvDefinition of sense data Sense Data AnalysisSense data 3-0C-03, 4-32-01, 4-40-xx, 4-C4-xx, Sense data 1-1x-xx, 3-1x-xx and E-1D-00 Disk read errorGlossary This page is intentionally left blank Acronyms and Abbreviations Acronyms and Abbreviations ECC BcrcIndex Mode SELECT/MODE SelectMtbf Mttr PADIndex This page is intentionally left blank Comment Form This page is intentionally left blank