Patton electronic 6511RC user manual Troubleshooting during initial deployment

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5 • Troubleshooting and maintenance

Model 6511RC User Manual

 

 

Introduction

This chapter provides guidance to assist you when performing troubleshooting and fault analysis as a Matrix Switch operator. Should you require more information or technical assistance, refer to chapter 6, “Contacting Patton for assistance” on page 101.

Troubleshooting during initial deployment

The following table (see table 5) describes the symptoms for system faults that commonly occur when the Matrix Switch is first deployed, along with suggested remedies for each fault.

Note The symptoms listed in table 5 apply to single-fault scenarios involv- ing the Model 6511RC. Performing the recommended corrective action will solve such single points of failure, but may not correct any additional faults that might co-exist. If you are unable to correct a failure in your Matrix Switch, refer to chapter 6, “Contacting Patton for assistance” on page 101.

Note When removing the 6511RC from the chassis, follow the procedures

 

cited in section “De-activating the Model 6511RC” on page 80.

Note When re-inserting the 6511RC into the chassis, please follow the pro-

 

cedures cited in chapter 2, “Hardware installation” on page 31

 

Table 5. Symptoms

 

 

Problem

Corrective Action

 

 

POWER LED (green)

To verify that power is being supplied to the Model 6511RC via the CPCI chassis

is extinguished

power bus: verify that at least one chassis power supply module is installed in the

 

chassis and functioning normally.

POWER LED (green) is

The 6511RC has detected a power failure on a power bus. There may be a prob-

flashing

lem with the CPCI chassis power system which feeds the Model 6511RC such as a

 

failed power supply module in the chassis. The Model 6511RC will function nor-

 

mally with one power supply. Inspect the power supplies in the CPCI chassis to

 

identify and replace the failed power supply module. If no failed power supply is

 

found, or if the POWER LED continues flashing, contact Patton Technical Support to

 

determine if the Matrix Switch should be replaced.

 

 

CPU FAIL LED (red) is lit

CPU is unable to load the software from FLASH to RAM for operation. As soon as

 

possible, remove the Model 6511RC from the CPCI chassis, wait 30 seconds, then

 

re-insert the Model 6511RC into the CPCI chassis and see if the problem disap-

 

pears. If the CPU FAIL LED remains lit after the Model 6511RC completes the

 

power-up cycle, contact Patton Technical Support to determine if the Matrix Switch

 

needs to be replaced.

ALARM LED (yellow) is

Indicates The 6511RC has detected a minor or major alarm condition. Examine

lit or flashing

the Alarm System Overview web management page to determine exactly which

 

alarm(s) is(are) active.

 

 

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Introduction

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Contents Matrix Switch Patton Electronics Company, Inc Contents Hardware installation Operation and shutdown Contents Industry Canada Notice FCC Part 68 Acta StatementFacility Service Network Interface Code Connection CE NoticeAudience StructureTypographical conventions used in this document PrecautionsGeneral conventions Mouse conventions About this guide Chapter contents IntroductionModel 6511RC Matrix Switch overview Model 6511RC Matrix Switch front bladeModel 6511RC Matrix Switch major functions and interfaces Hardware overview Model 6511RCT rear bladeModel 6511RC front panel LEDs and ports Model 6511RCT rear entry car front panel LEDs and ports ForeFront chassis architectures ForeFront Model 6476 6U cPCI chassisForeFront Model 6676 9U chassis Model 6676 chassis, front viewMatrix Switch functionality TDM mapping and aggregationTDM bus architecture STM-1 link architectureMatrix Switch TDM capacity Matrix Switch Ethernet SwitchingManagement Interfaces Management ServicesManagement Management ApproachMid-Plane Interfaces Matrix Switch InterfacesWAN Interfaces LAN InterfaceCentral processing unit Power systemSystem timing LED Indicators TemperaturePhysical dimensions AltitudeRear-panel LED indicators Approvals Etsi CTR EMCApprovals Hardware installation Verifying that the ForeFront chassis is properly installed Unpacking the Model 6511RC Matrix SwitchIntroduction Verifying correct cover plate installation Verfying correct electrical groundingMatrix Switch hardware installation Alignment/ESD pin and card handleInstalling the network cables Matrix Switch front blade network interface portsConnecting the front-panel Ethernet LAN port Ethernet RJ-45 pin and signal definitions for Matrix SwitchConnecting the rear-panel STM-1 WAN port to an SDH network Fiber-optic SC cable connectors Connecting the rear-panel Ethernet WAN/management ports BNC coaxial cable connectorsCompleting the hardware installation Configuring the Matrix Switch for Operation Configuration prerequisites Initial configuration through the RS-232 control port Connecting the DB9-RJ45 adapter with the included cableSetting up the HyperTerminal or similar program session Connection Description windowConfigure your COM port settings as shown in , then click OK Login window Using a browser to complete Model 6511RC configuration 3069RC Configuration Menu home page will appear see figure Home page overview Home page window panesOperator Actions buttons Configuring the default gateway IP OverviewConfiguring the system clocking parameters Module clocking modeModule clocking source and fallback An internal oscillator STM-1 portConfiguring the SDH circuit parameters System Clocking Configuration page, exampleAccessing the SDH circuit parameters SDH Overview web managementConfiguring the SDH physical interface type Configuring the SDH interface parametersConfiguring the SDH path trace parameters SDH Path Trace parametersConfiguring DS0 idle codes Accessing the idle code configuration E1 LinkDefining the DS0 idle code configuration Selecting the SDH mapping pathSDH Overview Defining DS0 mappings Following sections describe how to define DS0 mappings Defining DS0 mappings using E1 port format DS0 Mapping OverviewExamples for configuring DS0 mappings Solution Solution Solution Defining DS0 mappings using TU format DS0 Mapping Overview page with TU format selectedE1 port numbers located within the STM-1 frame structure Configuring the Matrix Switch for operation Solution Solution Saving your configuration RC HomeBacking up your configuration parameters Import/ExportBacking up the configuration store in flash memory Completing the installation Completing the installation Operation and shutdown Activating the Model 6511RC De-activating the Model 6511RCTroubleshooting and maintenance Troubleshooting during initial deployment Cited in section De-activating the Model 6511RC onGeneral fault analysis PowerCLK Enet Matrix Switch test tools Loopback test modes for the STM-1 portMatrix Switch TDM mapping architecture Facility Loop sonetFacilityLoop1SDH Configuration page with sonetFacilityLoop1 selected Terminal loop sonetTerminalLoop2SDH Configuration page with sonetTerminalLoop2 selected Other Loop sonetOtherLoop3 SDH section trace and path traceSections and paths Section traceSection Trace parameters on the SDH Configuration Path tracePath Trace parameters on the SDH Configuration Number of paths per frameExporting the current Model 6511RC configuration Periodic maintenanceMaintenance CalibrationMaintenance Maintenance Removing the defective Model 6511RC Installing the replacement Model 6511RC Importing a saved configurationCompleting the installation Troubleshooting and maintenance 100 Contacting Patton for assistance Contact information Warranty coverageOut-of-warranty service Returns for creditRMA numbers Return for credit policyShipping instructions Contacting Patton for assistance 104