Sharp Essential Troubleshooting for Your Printer Driver
Page 73

PRINTING AND SCANNING PROBLEMS

In addition to this section, troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see "INSTALLING THE SOFTWARE" (p.16).

Problem

 

Cause and solution

Page

 

 

 

 

 

 

The machine is not correctly connected with your

 

 

 

computer.

18

 

 

→

Check both ends of the USB cable and make sure you

 

 

 

 

 

 

have a solid connection. Try a known good cable.

 

 

 

 

 

 

 

Copy job is performed.

–

 

 

→

Wait until the copy job is complete.

 

 

 

 

 

 

 

 

 

Your machine is not selected correctly in the current

 

 

 

application for the print job.

 

 

 

→ When choosing "Print" from the "File" menu located in

–

 

 

 

applications, be sure you have selected "SHARP MX-

 

 

 

 

xxxx" (where xxxx is the model name of your machine)

 

 

 

 

printer displayed in the "Print" dialog box.

 

 

 

 

 

 

 

The printer driver has not been installed properly.

 

 

 

→ Follow these steps to check and see if the printer driver

 

 

 

 

is installed.

 

 

 

 

1 Click the "Start" button, click "Control Panel", and

 

 

The machine does

 

then click "Printer".

 

 

not print.

 

In Windows 7, click the "Start" button and click

 

 

 

 

"Devices and printers".

78

 

 

 

In Windows XP, click the "start" button, and then

 

 

 

click "Printer and Faxes".

 

 

 

 

In Windows 2000, click the "Start" button, select

 

 

 

 

"Settings" and then click "Printers".

 

 

 

 

2 If the "SHARP MX-xxxx" printer driver icon is

 

 

 

 

shown but you still cannot print, the printer driver

 

 

 

 

may not have been installed correctly. In this case,

 

 

 

 

delete the software and then reinstall it.

 

 

 

 

 

 

 

The tray size settings are not the same on the machine

 

 

 

and in the printer driver.

 

 

 

→ Make sure that the same tray paper size is set on the

10, 22

 

 

 

machine and in the printer driver. To change the tray's

 

 

 

paper size setting on the machine, see "LOADING THE

 

 

 

 

PAPER TRAY" or see "CONFIGURING THE PRINTER

 

 

 

 

DRIVER" to change it in the printer driver.

 

 

 

 

 

 

 

The specified size of paper has not been loaded.

10

 

 

→

Load the specified size of paper in the paper tray.

 

 

 

 

 

 

 

 

A Notice Page

A print job containing more data than can be held in

 

 

the print memory is sent to the machine.

 

 

(NP-001) has been

 

9

→ Disable the ROPM function on the "Configuration" tab

 

printed, but the

 

of the printer driver setup screen. If you need to use the

63

print data has not

 

 

ROPM function, divide the pages of the print data into

 

been printed

 

two or more print jobs.

 

completely.

→ The memory allocated to the printer function can be

 

 

 

changed in the user program "Memory for printer".

 

 

 

 

 

 

 

 

 

 

 

73

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Contents MX-B200 Contents Conventions Used in this Manual IntroductionOriginal cover Toner cartridge Part NamesOperation Panel Start indicator Indicators on the Operation PanelPower save indicator Scan indicatorAbout the scan head Power onInitial settings of operation panel Power off methodsPaper Loading PaperLoading the Paper Tray Gently push the paper tray back into the unit Open the multi-bypass tray and extend the tray Multi-bypass trayPaper must be fed narrow side into the feed slot Press the tray select key to select the multi-bypass traySoftware Installing the SoftwareMFP driver SharpdeskHardware and Software Requirements Double-click the Setup icon Installing the SoftwareSelect Connected to this Click the MFP Driver buttonComputer and click the Next button Connect the machine to your computer with a USB cable When installing is finished, click the Close buttonThis completes the installation of the software Select Connected via the network and click the Next button Using the machine as a shared printerYou will return to the window of . Click the Close button Select the printer name configured as a shared printerOpen the printer properties window Configuring the Printer DriverClick the Sharp MX-xxxx icon and select Properties Setting UP Button ManagerClick the OK button Page Copy Flow Copier FunctionsUsing the document glass Original PlacementAbout interrupt copying Using the SPF Peripheral device Setting a large originalDocument feeder tray Exposure adjustment Exposure ADJUSTMENT/PHOTO CopyingSET the Copy Quantity Automatic exposure adjustment Selecting the Tray REDUCTION/ENLARGEMENT/ZOOMPress the tray select key Sort Copy Using the SPF Peripheral device Place the originals. p.27 If the memory becomes full Press the ID Card key ID Card CopyBasic Printing Printer FunctionsMake sure that Sharp MX-xxxx is selected as the printer Pausing a print jobClick the Print button Click the Sharp MX-xxxx printer driver icon Opening the printer driver from the Start buttonSelect Properties from the Organize menu Click the Printing Preferences button in the General tabPrinter Driver Setting Screen Printing multiple pages on one page N-Up Printing Setting Advanced Print FunctionsPrint results Left To Right Right To LeftSelect the order of the pages Fitting the printed image to the paper Fit To Paper SizeRotating the print image 180 degrees Rotate 180 degrees Click the Main tab in the printer driver setup screenSelect the actual size of paper to be used for printing B5 Check the Rotate 180 degrees boxSelect the zoom ratio Enlarging/reducing the print image ZoomCheck the Text To Black box and/or the Vector To Black Click the Advanced tab in the printer driver setup screenBox Page Adding a watermark to printed pages Watermark Saving settings at the time of printing User Settings Saving Frequently Used Print SettingsClick the OK button Using saved settings Deleting saved settingsOutline of the Print Status Window Printer Driver Features Scanning Overview Scanner FunctionsApplication Place the original in the scanning position Application Application launched Number Scanning Using the Keys on the MachinePress the start Key Button Manager scan menu factory default Button Manager settingsOutline of Button Manager Scan Setup area Set the scan conditionsScanning from a TWAIN-compliant application Scanning from Your ComputerSelect Sharp MFP Twain Y, and click the Select button Placed the original in Step Scanning Source menu, select the location where youClick the Preview button Specify the scanning area and set the scan preferencesScanner driver settings Rotate button Preview screenImage Size button Click the Scan button Scanning from a WIA-compliant application Windows XP/Vista/7Scanning from the Scanner and Camera Wizard Windows XP Screen will appear. Select the next task When scanning ends, the followingThat you wish to perform, and then click Next buttonDescription of Special Functions Special FunctionsCheck original cover/SPF open function Toner Save ModeManual PhotoUser Programs Setting the user programsDisplaying Total Number of Copies Press the light key to return to the normal copy modeExample Total number of copies is 1,234 Press the light Key to return to the normal display Checking the Toner LevelToner Cartridge Replacement MaintenanceWhile pressing the lock release Button Gently pull the toner cartridge outLock release button Page Cabinet Cleaning the UnitDocument glass and the rear side of the original cover/SPF Transfer charger MACHINE/COPYING Problems Troubleshooting the UnitProblem Possible cause Solution Problem Possible cause Solution Printing and Scanning Problems Weight range Problem Cause and solutionPrinting is slow Programs Printed image Rear side of the paper Is lightYou have not specified a suitable resolution Alarm indicator, and take appropriate actionCover/SPF is dirty Original smudged or blotchyScanner transfer For the USB 2.0 interface Hi-Speed mode Machines power cord. Next, start your computerUnable to scan Speed is slowProblems During Setup of the Software Removing the software MFP driver cannot be installed Windows 2000/XPIndication Cause and remedy Status IndicatorsIndication Cause and remedy While pressing the start Misfeed RemovalKey, 64 is displayed Seal is not still affixed Misfeed in the paper feed area Lower the fusing unit release Misfeed in the fusing areaFusing unit release lever LeverMisfeed in the transport area Lower the fusing unit release leverMisfeed in the lower paper feed area Peripheral device Open the front coverMisfeed in the SPF Peripheral device Press the copy ratio display % key Developer Required Maintenance RequiredOptional Equipment System ConfigurationSingle Pass Feeder MX-SP10 Sheet Paper Feed Unit MX-CS10USB interface cable Interface cableOther Countries outside the EU Sharp Electronics Europe GmbH EN1
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