SUPER MICRO Computer I2DMR-8G2 Technical Support Procedures, Frequently Asked Questions

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that as a motherboard manufacturer, Super Micro does not sell directly to end-users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you.

1.Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked Question' (FAQ) sections in this chapter or see the FAQs on our web site(http://www.supermicro.com/TECHSUPPORT/TechSupport.htm) be- fore contacting Technical Support.

2.BIOS upgrades can be downloaded from our web site at http://www.supermicro.com/techsupport/download.htm.

Note: Not all BIOS can be flashed depending on the modifications to the boot block code.

3.If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support:

•Motherboard model and PCB revision number

•BIOS release date/version (this can be seen on the initial display when your system first boots up)

•System configuration

An example of a Technical Support form is on our web site at http://www.supermicro.com/techsupport/contact_support.htm.

4.Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro.com or by phone at:

(408)503-8000, option 2. You can also send fax to us at (408) 503-

8019.

3-3 Frequently Asked Questions

Question: What are the various types of memory that my mother- board can support?

Answer: The i2DMR-8G2/i2DMR-iG2 has eight 184-pin DIMM slots that sup- port registered ECC DDR-200 (PC1600) SDRAM modules (-utilizing DDR-266 operating at 200 MHz). It is strongly recommended that you do not mix memory modules of different speeds and sizes. (Either 4 or 8 of identical DIMMs shall be installed.)

3-3