SUPER MICRO Computer I2DMR-8G2 user manual Troubleshooting Procedures, Before Power On, No Power

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Chapter 3: Troubleshooting

Chapter 3

Troubleshooting

3-1 Troubleshooting Procedures

Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the ‘Technical Support Procedures’ and/or ‘Returning Merchandise for Service’ section(s) in this chapter.

Note: Always disconnect the power cord before adding, changing or installing any hardware components.

Notes:

1)It might take longer than usual (up to 40 seconds) to boot up the system. (The larger the memory size is, the longer it will take to boot the system.)

2)Please wait at least 10 seconds between power off and power on for proper VRMs discharge.

3)The i2DMR-8G2/iG2 supports Limited ACPI functions (only the functions of: “S0-Active”, and “S5-Complete power off” are supported).

4)The minimum power requirement is 500W and above. Also, two 4-pin 12V/15A power connectors are required for CPU Power Pods (VRMs).

5)There is no BIOS Recovery function available. Should a problem occur after flashing BIOS, all six BIOS chips will have to be replaced.

Before Power On

1.Make sure no short circuits exist between the motherboard and chassis.

2.Disconnect all ribbon/wire cables from the motherboard, including those for the keyboard and mouse.

3.Remove all add-on cards.

4.Install one CPU (making sure it is fully seated) and connect the chassis speaker and the power LED to the motherboard. (Check all jumper settings as well.)

No Power

1.Make sure no short circuits exist between the motherboard and the chas- sis. (*Disconnect the AC plug from the power supply for more than 2 minutes to reset short circuit protection.)

2.Verify that all jumpers are set to their default positions.

3.Check that the 115V/230V switch on the power supply is properly set.

4.Connect the AC plug to the power supply, and turn the power switch on

3-1

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Contents Super Page Manual Organization About This ManualTable of Contents Table of Contents TroubleshootingAppendices BiosOverview ChecklistHeadquarters Contacting SupermicroEurope Asia-PacificSuper i2DMR-8G2/i2DMR-iG2 Image Super i2DMR-8G2/i2DMR-iG2 Motherboard Layout Jumper Description Default Setting Connector DescriptionQuick Reference i2DMR-8G2/i2DMR-iG2 Chipset Motherboard FeaturesM o r y Expansion SlotsPC Health Monitoring Acpi FeaturesThermal Control Onboard I/OOther DimensionsBlock Diagram of the i2DMR-8G2/i2DMR-iG2 Motherboard Major bus groups are Chipset OverviewSpecial Features PC Health MonitoringComplementary Components include Power Supply Acpi FeaturesAuto-Switching Voltage Regulator for the CPU Core CPU Overheat LED and ControlSuper I/O Page Precautions Static-Sensitive DevicesUnpacking Locating the components included in the shipping package Itanium2 Processor and Heatsink InstallationInstallation Installing Motherboard into chassis Installation Edge Connector Signal Pins Installing and securing the Power Pod onto the ItaniumPage Installing the Heatsink on the CPU*for CPU w/o Heatsink only Connecting AC Power to the motherboard and the Power Pods Installing DIMMs Dimm InstallationMemory Support I/O Port Locations and Definitions I/OPorts/Control Panel ConnectorsFront Control Panel U66 Speaker Connector CN4Connecting Cables Overheat LED OH HDD LEDReset Button Power ButtonUniversal Serial Bus USB0/1, USB2/3 Serial Ports Front Panel Universal Serial Bus HeaderGlan Ports Ethernet Chassis IntrusionFan Headers Speaker HeaderWake-On-Ring Power Fault ConnectorAlarm Reset SMB Power I2 CGlan Enable/Disable Jumper SettingsExplanation Jumpers Cmos ClearScsi Enable/Disable *i2DMR-8G2 only VGA Enable/DisableScsi Termination Enable/ Disable *i2DMR-8G2 only Watch DogOnboard Indicators Force-Power-On Enable DisableGlan LEDs IDE Connectors COM Port, IDE, Ipmi and Scsi Connections COM Port 1 J5 & COM Header J38 Ipmi Ultra 320 Scsi Connectors *i2DMR-8G2 onlyPage Troubleshooting Procedures Before Power OnNo Power Losing the System’s Setup Configuration Memory ErrorsNo Video Frequently Asked Questions Technical Support ProceduresReturning Merchandise for Service Introduction AmibiosLanguage Menu Main SetupBSP Information System Time/System DateAdvanced Bios Setup Super IO Configuration Sub MenuSetup Warning Serial Port1 Address/Serial Port2 Address IDE Configurations Sub MenuLBA/Large Mode TypeBlock Multi-Sector Transfer A.R.T. For Hard disk drives DMA Mode32Bit Data Transfer Armd Emulation TypeQuiet Boot Bios Settings ConfigurationAtapi Detect Time Out Atapi 80Pin Cable DetectionAdvanced System Health System Health MonitorPower Loss Control Peripheral Device ConfigurationWatch Dog Timer Watch Dog Timer ValueUBS Configuration USB FunctionLegacy USB Support PCI Latency Timer PCI/PnP ConfigurationAllocate IRQ to PCI VGA PCI IDE BusMasterSecurity Settings Load Fail-Safe Defaults Load Optimal DefaultsExit Options Exit Saving ChangesDiscarding Changes Introduction to the EFI Platform Flash AMI Bios Page Page Page Brief instruction for adding the Cdrom boot option in EFI Software Installation Page Checkpoint Code Description IA-32 Post CodesRegister for date and time next Monochrome mode and color mode settings next 47h 60h 95h Checkpoints Code Description Common Debug CodesSuper i2DMR-8G2/i2DMR-iG2 User’s Manual