Perle Systems 5500208-41 manual Contacting Technical Support, Making a Technical Support Query

Page 12

Contacting Technical Support

Contacting Technical Support

Making a Technical Support Query

Who To Contact

Note: Perle offers free technical support to Perle Authorised Distributors and Registered Perle Resellers.

If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.

Have Your Product Information Ready

When you make a technical support enquiry please have the following information ready:

Item

Write Details Here

Product Name

Problem Description

Your Name

Company Name and

Address

Country

Phone Number

Fax Number

Email Address

Making a support query via the Perle web page

If you have an internet connection, please send details of your problem to Technical Support using the email links provided on the Perle web site in the Support area.

Click here to access our website at the following URL:

http://www.perle.com

12

IOLAN DS1/TS2 CLI Reference Guide, Version 4.1

Page 11 Page 13
Image 12
Page 11 Page 13
Contents Iolan DS1/TS2 EN 55022 1998, Class A, Note Table of Contents User Commands Line Commands Network Commands Time Commands Statistic Commands Channel Control Commands GlossaryIolan DS1/TS2 CLI Reference Guide, Version Preface About This BookIntended Audience Contacting Technical Support Making a Technical Support QueryRepair Procedure Feedback on this ManualContacting Technical Support Command Syntax IntroductionIntroduction CLI ConventionsCommand Shortcuts Command OptionsServer Commands Server CommandsSet Custom-App Set ServerBypass-password Dhcp/bootpOem-login Password-limitSet Service TimeoutPrompt-with-name Single-telnetHardware Commands Modbus Commands Set Modbus GatewayTruePort Baud Commands User Level AdminSet TruePort Remap-Baud Show TruePortIPv6 Commands Set IPv6Show IPv6 Add Custom-IPv6 Set Custom-IPv6Range Default 64 method manual Range DefaultDelete Custom-IPv6 Field Format IPv6 address prefix-bits manualIPv6 Commands User Commands Commands for Users Logged Into the IolanMenu PingResume ScreenSet User Set User SessionShow Line Users Syslog ConsoleShow Sessions Show TermtypeTelnet TcpportConfiguring Users Set Default UserVersion Add UserHotkey-prefix LevelLine-access ServiceSess-timer Phone-numberSet User Level Show Default User ConfigureduserShow the settings for the specified user Show the settings for the current userConfiguring Users Line Commands Port vs -Port Line CommandsLine Commands Set LineBreak-delay Dial-timeoutOptions break Break-lengthData-loggin InitialInitiate-connection Internet-addressReset Default Disabled Session stringsDefault 10 ms LockStop-bits Term-typeTerm1, Term2, Term3 user defined terminals User Set Line Interface Set Line Service ConfighostServerport Hostport Set Modem ModemnameInitstring Line Service Commands Show LineSet Telnet-Client Options termtypeSet UDP OutboundportStartipaddress EndipaddressSet Vmodem Set Vmodem-Phone Set Modbus-Slave Line Set Modbus-Master LineIPaddress Set Multihost Line Set Line Initiate-ConnectionShow Interface Show Telnet-ClientShow UDP Show VmodemModem Commands Add ModemDelete Modem Show ModemsPacket Forwarding Commands Set Packet-Forwarding LineEnable-end-trigger1 Enable-end-trigger2Enable-end-eof1 Enable-end-eof2Show Packet-Forwarding Line Packet Forwarding Commands Network Commands Chapter Snmp CommandsAdd Community Add TrapDelete Community Delete TrapSet Snmp Show SnmpTftp Commands Hosts CommandsGateway Commands Show HostsAdd Gateway Delete GatewayDescription Configures the gateway User Level Admin Syntax Set GatewayShow Gateways DestinationipLogging Commands Set SyslogShow Syslog Time Commands Time CommandsTime/Date Setting Commands Show Date Administration Commands Bootup CommandsSet Bootup Show BootupConfiguration file Show ARPTftp File Transfer Commands NetloadHostname/ipaddress FilenameCustom Factory Default Options Factory-default-configNetsave Table or a DNS serverMotd Commands SetSet Motd Show MotdMotd Commands Statistic Commands Chapter Configuration StatisticsShow Netstat Show Modbus StatisticsRun-Time Statistics O Commands Global I/O CommandsSet IO UDP Set IO Temperature-Scale Set LineSet IO Failsafe Set IO ModbusSet IOChannel Mode Set IOChannelSet IOChannel Digital I/O Set IOChannel Digital InputSet IOChannel Digital Input Serial Pins Current status. The default is disabled Set IOChannel Digital OutputDescription can be up to 20 characters Will be displayed as activeActive-signal-width Inactive-signal-widthActive-to-inactive-delay Inactive-to-active-delaySet IOChannel Digital Output Serial Pins Set IOChannel RelayOptions description RelaynumberSet IOChannel Analog True Analog Options analogchannelTrigger-type Trigger-levelClear-mode Clear-levelSet IOChannel Analog Temperature Level Enabled Default Disabled keepaliveSet IOChannel IOExtension Options channelClient-initiated tcp-port Client-initiated multihostServer-initiated tcp-port Local-connection inputchannelSet IOChannel Multihost Show IOChannel StatusKill IOChannel ChannelShow IO Show IOChannelChannel Control Commands Digital OutputDigital Input RelayGlossary
Top Page Image Contents