Multi-Tech Systems MT4X56USB manual Appendix B V.90 Support, Introduction, Troubleshooting

Page 78

MultiModemUSB User Guide

Appendix B - V.90 Support

Introduction

V.90 is the ITU designation for what had formerly been called V.pcm. The ITU recommendation V.90 was determined at a meeting in Geneva ending February 6, 1998.

V.90 will replace K56flex and other proprietary solutions for PCM connections. Dual-mode client modem code will be important until all central-site digital modems are upgraded to V.90 and all interoperability problems have been resolved. Until that time, the Dual-mode client code will provide reliable connections in K56flex mode to the central-site modems currently deployed.

Your V.90 dual-mode (V.90/K56flex) modem now includes:

·New AT commands,

·New Result Codes in V.90 mode, and

·A-law/u-law selection and various changes to the AT command documentation.

These new functions are explained in documents that are readily-available on the Multi-Tech web site in Portable Document Format (PDF) files at http://www.multitech.com/support/manuals/IDCfiles/ manuals.idc . You can download the Acrobat Reader to view PDF files (you may want to bookmark http://www.adobe.com/prodindex/acrobat/readstep.html before following the “download” link). For files with a .ZIP extension, you can download PKUNZIP.EXE to extract the zipped files from the Multi-Tech FTP site at: ftp://ftp.multitech.com/Utiltities/PKUNZIP.EXE. Using your favorite Web browser, go to http://www.multitech.com/support/V.90upgrades.htm for additional information on ITU V.90 support and other Multi-Tech products.

V.90 Troubleshooting

1.Check if the modem firmware is the latest. If not, download the latest from ftp://ftp.multitech.com.

2.Try adding one or more comma (,) characters to the dialed number in the dialing string.

3.Try limiting the speed with the S37 (sets the maximum upstream speed) and S38 (sets the maximum downstream speed) commands.

4.Perform basic modem/line troubleshooting (check the phone line for noise, try a different line, try another device on the same line, etc.)

78

MT4X56USB

Image 78
Contents MultiModemUSB Model MT4X56USB User GuidePatents User GuideRecord of Revisions TrademarksContents Glossary of Terms Index Introduction and Description Features IntroductionMultiModemUSB User Guide Preview of this Guide Technical SpecificationsInstallation Introduction and DescriptionRelated Documentation Hub Front PanelModem Ports Ports 1, 2, 3, SystemUSB Type B Downstream Connector RJ-ll Modem ConnectorUSB Type a Upstream Connector Power ConnectorInstallation Safety Warning Telecom UnpackingInstallation Cabling your MT4X56USBMT4X56USB Software Loading and Configuration System USB Support Loading your Driver SoftwareMT4X56USB Drivers for Windows Software Loading and Configuration Uninstalling MultiModemUSB in Windows MT4X56USB Drivers for Windows Uninstalling MultiModemUSB in Windows MultiModemUSB Drivers Install dialog box displays Click Next MT4X56USB Drivers for Windows NTUninstalling MultiModemUSB in Windows NT Select Add/Remove ProgramsAdd/Remove MT4X56USB Drivers for Windows Click Finish Software Loading and Configuration Select Add/Remove Hardware Installing Your V.90 Modems Click Start Settings Control Panel ModemsRead Carefully Software Loading and Configuration MT4X56USB Installing Your V.90 Modems Windows Click Start Settings Control Panel Phone and Modems optionMT4X56USB Software Loading and Configuration Windows 95/98 Configuration Utility MT4X56USB Windows NT 4.0/2000 Configuration Utility MT4X56USB MT4X56USB AT Commands, S-Registers and Result Codes Repeat Last Command AT Command SummaryCommand Enter Key AnswerAT Commands, S-Registers and Result Codes Information Request Return Online to Data ModeResult Codes Enable/Disable Modulation HandshakeTone Dialing Modem ResetLoad Factory Settings Result Code FormatTest Commands Communications ModeAsynchronous Communications Mode Display Current SettingsCommand &Zy=x Store Dialing Command Store Current ConfigurationSelect Stored Configuration for Hard Reset \An Select Maximum MNP Block Size\Kn Break Control \Nn Error Correction Mode Selection\Tn Inactivity Timer \Qn Flow Control SelectionEnter Setup Password Command %DCn AT Command ControlCommand %En Fallback and Fall Forward Control Command #S=x Store Setup PasswordCommand +++ATCR Escape Sequence Command %%%ATCRRemote Configuration Escape SequenceRegister Unit Range Default Description RegistersS38 Upstream data ratesResult Codes Terse Verbose DescriptionFor more information on scripting, click the Help button Remote Configuration Remote Configuration Procedure SetupChanging the Setup Password Remote Configuration Commands Remote Configuration and ManagementChanging the Remote Escape Character MT4X56USB Troubleshooting None of the Indicators Light Modem Does Not Respond to CommandsModem Dials But Cannot Connect Troubleshooting Modem Disconnects While OnlineModem Doesn’t Work with Caller ID Modem Cannot Connect When AnsweringLoopback Tests Fax and Data Software Can’t Run at the Same TimeTest procedure Local Analog Loopback Test V.54 LoopRemote Digital Loopback Test V.54 Loop Remote digital loopback testLocal Digital Loopback Test V.54 Loop Local digital loopback testInstalling Microsoft USB Support Windows 95/98 TroubleshootingDetermining Why USB Support Is Not Present Double-click the Universal Serial Bus Controller iconUpgrade Procedure Identify the Current Firmware Version Upgrade OverviewIdentify the MT4X56USB Firmware Multi-Tech Web SiteUpgrade Procedure Download the Upgrade FileExtract the Upgrade Files Clear Your Stored ParamentersUpgrade the Modem’s Firmware Restore Your ParametersService, Warranty and Tech Support Software User License Agreement Service, Warranty and Tech Support Limited WarrantyOn-line Warranty Registration Tech SupportService Contacting Tech Support via E-mailAppendices FCC Part Appendix a Regulatory InformationClass B Statement Industry CanadaFCC Part 68 Telecom AppendicesFAX Branding Statement Canadian Limitations NoticeNew Zealand Telecom Warning Notice EMC, Safety and Terminal Directive ComplianceCommission Decision CTR21 International Modem RestrictionsTroubleshooting Appendix B V.90 SupportIntroduction Glossary of Terms MT4X56USB Glossary MT4X56USB Glossary MT4X56USB Glossary MT4X56USB Glossary MT4X56USB Glossary MT4X56USB Glossary MT4X56USB Index IndexConfiguration MT4X56USB Software user license agreement Speed