Multi-Tech Systems MT4X56USB manual Service, Contacting Tech Support via E-mail

MultiModemUSB User Guide

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the internet, you can contact Tech Support via e-mail at the following address:

http://www.multitech.com/

Service

If your tech support specialist decides that service is required, your MT4X56USB may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following information with your MT4X56USB:

•a description of the problem

•return billing and return shipping addresses

•contact name and phone number

•check or purchase order number for payment if the MT4X56USB is out of warranty. (Check with your technical support specialist for the standard repair charge for your MT4X56USB).

•if possible, note the name of the technical support specialist with whom you spoke and the tracker number of the technician assigned to you.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent.

Send your MT4X56USB to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MT4X56USB on the availability of loaner units and/or local service in your area.

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