Oracle Audio Technologies 8.1 manual CCA Installation Overview

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CCA Overview and Requirements ■ CCA Installation Overview

CCA Installation Overview

The CCA installation process consists of following phases:

Installing Required Software

Before installing CCA, make sure that all required software listed in “Software Requirements” on page 8 section are installed. Table 3 provides reference links to some softwares required by CCA.

Table 3. Some Required Software Reference Links

Software	Reference Link

Microsoft SQL Server 2000	http://support.microsoft.com/kb/303747

Oracle 9i Database	http://www.oracle.com/technology/documentation/
	oracle9i.html

Oracle 10g Database	http://www.oracle.com/technology/pub/articles/
	smiley_10gdb_install.html

WebLogic 8.1	http://e-docs.bea.com/platform/docs81/install/index.html

Oracle 10g Application Server	http://www.oracle.com/technology/pub/articles/smiley-
	as10gr3-install.html

Configuring Database for CCA

Chapter 3 describes how to create database or upgrade an existing database for CCA.

Installing CCA Server Components

Chapter 4 describes how to install and configure all server resources (reside at Tier Three) needed by CCA.

Configuring Web Server

Chapter 5 describes how to deploy CCA Web applications on WebLogic 8.1 SP5 and Oracle Application Server 10g Release 3.

Getting Started With CCA

Chapter 6 describes how to launch and verify a successful installation.

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Contact Center Anywhere Installation Guide Version 8.1

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index What’s New in This Release Topic DescriptionPage CCA Overview Requirements CCA Architecture OverviewTier Zero CA Architecture Overview Tier One Tier TwoSoftware Requirements Tier ThreeRequirement CCA Installation Overview Configuring the Database Database Configuration OptionsConfiguring an Oracle 9i Database for Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database To upgrade an Oracle 9i database for CCA Upgrading an Older Oracle 9i Database for CCAConfiguring a MS SQL Server 2000 Database Creating a New Database on MS SQL ServerTo create a MS SQL database Contact Center Anywhere Installation Guide Version To upgrade an older MS SQL Server database Upgrading Database on MS SQL ServerContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Installing CCA Server Components Creating Database Connection to the Application ServerCreating an Odbc Data Source for Oracle 9i Database To create an Odbc data source for Oracle 9i Database ServerField Description Comments Creating an Odbc Data Source for Ms SQL Server DB To create an Odbc data source for SQL ServerInstalling CCA Application Files To install CCA application server filesInstalling the TCPIPBus To install the TCPIPBus on Ms WindowsTo install the TCPIPBus on Solaris/Linux Configuring CCA Resources Using the Network Manager to Manage CCA ResourcesTo use Network Manager Adding Shared and Dedicated Server Resources To add a host managerInstalling CCA Server Components Configuring CCA Resources Configuring Resources Using Network Manager To add a resource in Network ManagerConfiguring the Call Center Resource To configure the Call Center resourceField Comments Sample Figure Configuring the Redirect Server Resource To configure Redirect ServerConfiguring the MP3 Server Resource To configure an MP3 serverConfiguring the MCU Server Resource Configuring the CTI Server ResourceTo configure an MCU server To configure the CTI server Starting and stopping TCPIPBusStarting and Stopping CCA Resources To start and stop resourcesConfiguring the Web Server Creating Jdbc Connection Pool on OAS 10g To create a Jdbc Connection poolField Name Value Creating Jdbc Data Source on OAS 10g Deploying CCA Web Applications on OAS 10gTo create a Jdbc Data Source Deploying the TAW Application To deploy TAWContext Parameter Name Parameter Value Updating the System Configuration Key Deploying the CCA ApplicationDeploying Integration application To update the system configuration key Deploying CCA Web Applications on WebLogic 8.1 SP5Creating a New Server Domain To create a new WebLogic server domainInstalling WebLogic as a Windows Service To install WebLogic as a serviceDeploying CCA web applications on WebLogic Configuring the Jdbc Connection Pool To configure the Jdbc connection poolConfiguring the Jdbc Data Source To configure the Jdbc data sourceTo deploy CCA Deploying the Integration Application To deploy the Integration ApplicationLogging in Administration Manager AM To login to AMTo login the Integrated Client Getting Started With CCAEnabling the Partition Feature To enable the Partition featureMaking interactions Making interactionsGetting Started With CCA Making interactions Page Symbols IndexIndex M