Oracle Audio Technologies 8.1 manual Configuring the Redirect Server Resource

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Installing CCA Server Components Configuring CCA Resources

9From the VoIP Detail dialog box, complete the fields. Table 8 describes some of the fields.

Table 8. VoIP Interface Configuration

Field

Comments

 

 

Name

Specify what you are installing. For example, gateway or agent channels.

 

 

Interface

Options are SipGateway, Sip, H323Gateway, and H323. Specify what you

 

are installing, and what your gateway is passing to you.

 

 

Number of

Set this value to the number of channels the call center plans to use. The

Channels

number cannot exceed 120 channels for each server, and includes the

 

agent channels.

 

 

Gateway IP

Address of the gateway that is sending the calls.

Address

 

 

 

Gateway Type

Options are Unknown, Audio codes, Quintum, Cisco.

 

 

Default DNIS

The DNIS that is sent if a DNIS is not received from a project.

 

 

Sip Port

5060

 

 

Enable Takeback

If this option is enabled, it prevents a call that is transferred out of

 

system from tying up a line. This service must be enabled with your

 

carrier.

 

 

Outbound

Select the check box if the call center allows outbound calling.

 

 

Predictive

Select this check box if the call center allows predictive calling.

 

 

PBX

Select this check box to allow the call center to act as a PBX.

 

 

Configuring the Redirect Server Resource

The Redirect Server is used to route calls to multiple call centers for load balancing. You can specify that all inbound calls are to be directed to a specific set of call centers.

To configure Redirect Server

1From Network Manager, choose Redirect Server as the resource to modify.

2From the Resources menu, choose Modify Resource.

3From the Resource Information dialog box, click Advanced.

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index Topic Description What’s New in This ReleasePage CCA Architecture Overview CCA Overview RequirementsCA Architecture Overview Tier ZeroTier Two Tier OneTier Three Software RequirementsRequirement CCA Installation Overview Database Configuration Options Configuring the DatabaseConfiguring an Oracle 9i Database for Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database Upgrading an Older Oracle 9i Database for CCA To upgrade an Oracle 9i database for CCAConfiguring a MS SQL Server 2000 Database Creating a New Database on MS SQL ServerTo create a MS SQL database Contact Center Anywhere Installation Guide Version Upgrading Database on MS SQL Server To upgrade an older MS SQL Server databaseContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Creating Database Connection to the Application Server Installing CCA Server ComponentsCreating an Odbc Data Source for Oracle 9i Database To create an Odbc data source for Oracle 9i Database ServerField Description Comments To create an Odbc data source for SQL Server Creating an Odbc Data Source for Ms SQL Server DBTo install CCA application server files Installing CCA Application FilesTo install the TCPIPBus on Ms Windows Installing the TCPIPBusTo install the TCPIPBus on Solaris/Linux Configuring CCA Resources Using the Network Manager to Manage CCA ResourcesTo use Network Manager To add a host manager Adding Shared and Dedicated Server ResourcesInstalling CCA Server Components Configuring CCA Resources To add a resource in Network Manager Configuring Resources Using Network ManagerConfiguring the Call Center Resource To configure the Call Center resourceField Comments Sample Figure To configure Redirect Server Configuring the Redirect Server ResourceTo configure an MP3 server Configuring the MP3 Server ResourceConfiguring the MCU Server Resource Configuring the CTI Server ResourceTo configure an MCU server Starting and stopping TCPIPBus To configure the CTI serverStarting and Stopping CCA Resources To start and stop resourcesConfiguring the Web Server Creating Jdbc Connection Pool on OAS 10g To create a Jdbc Connection poolField Name Value Creating Jdbc Data Source on OAS 10g Deploying CCA Web Applications on OAS 10gTo create a Jdbc Data Source Deploying the TAW Application To deploy TAWContext Parameter Name Parameter Value Updating the System Configuration Key Deploying the CCA ApplicationDeploying Integration application Deploying CCA Web Applications on WebLogic 8.1 SP5 To update the system configuration keyTo create a new WebLogic server domain Creating a New Server DomainInstalling WebLogic as a Windows Service To install WebLogic as a serviceDeploying CCA web applications on WebLogic To configure the Jdbc connection pool Configuring the Jdbc Connection PoolTo configure the Jdbc data source Configuring the Jdbc Data SourceTo deploy CCA To deploy the Integration Application Deploying the Integration ApplicationTo login to AM Logging in Administration Manager AMTo login the Integrated Client Getting Started With CCATo enable the Partition feature Enabling the Partition FeatureMaking interactions Making interactionsGetting Started With CCA Making interactions Page Index SymbolsIndex M