Oracle Audio Technologies 8.1 manual Deploying the TAW Application, To deploy TAW

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Configuring the Web Server Deploying CCA Web Applications on Oracle 10g Application Server (OAS 10g)

Deploying the TAW Application

Complete the steps in the following procedure to deploy the TAW application.

To deploy TAW

1Copy the TAW.war file in the CCA installation package to the OAS 10g server. For example, C:\CCA\TAW.war.

2Edit the web.xml file in TAW.war\WEB-INF directory (you may need an unzip tool to access this file). Change values of context parameters listed in Table 12:

Table 12. Context Parameters To Be Modified in TAW Web.xml File

Context Parameter Name

Parameter Value

 

 

applicationPath

path to the location of TAW directory. For example,

 

C:\bea\user_projects\domains\mydomain\applications\TAW.

 

 

URLstoragePath

URL that clients will use to download files from their session.

 

Typically it is the URL to Storage directory under TAW directory.

 

For example, http://server_name/TAW/Storage

 

 

busConnection

Host name or IP address of the server that TCPIPBus is running.

 

 

busConnectionBackup

Host name or IP address of the server that secondary TCPIPBus

 

is running. This can be left blank if you only have one TCPIPBus

 

running.

 

 

databaseDatasource

The name of the data source you created in previous

 

section.

 

 

databaseUser

The user name of the WebLogic domain user. For example, cc81.

 

 

databasePassword

The password of the WebLogic domain user. For example, cc81.

 

 

reportServerUrl

http://server_name/TAW

 

 

isReportServer

true

 

 

logPath

Location where log files will be created. For example,

 

C:\bea\user_projects\domains\mydomain\applications\TAW

 

\WEB-INF\logs\ccanywhere.log

 

 

3From the OAS 10g Instance home page (tab Applications), click Deploy to deploy a new web application.

4From the Deploy: Select Archive page, select option "Archive is already present on the server where Application Server Control is running" and input the absolute path to TAW.war in OAS 10gserver. For example, C:\CCA\TAW.war. For deployment plan, use the default selection.

5From the Deploy: Application attributes page, complete following fields and click Next.

Application name: TAW

Parent Application: default

Bind Web Module to Site: default website

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Contact Center Anywhere Installation Guide Version 8.1

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index What’s New in This Release Topic DescriptionPage CCA Overview Requirements CCA Architecture OverviewTier Zero CA Architecture OverviewTier One Tier TwoSoftware Requirements Tier ThreeRequirement CCA Installation Overview Configuring the Database Database Configuration OptionsConfiguring an Oracle 9i Database for Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database To upgrade an Oracle 9i database for CCA Upgrading an Older Oracle 9i Database for CCACreating a New Database on MS SQL Server Configuring a MS SQL Server 2000 DatabaseTo create a MS SQL database Contact Center Anywhere Installation Guide Version To upgrade an older MS SQL Server database Upgrading Database on MS SQL ServerContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Installing CCA Server Components Creating Database Connection to the Application ServerTo create an Odbc data source for Oracle 9i Database Server Creating an Odbc Data Source for Oracle 9i DatabaseField Description Comments Creating an Odbc Data Source for Ms SQL Server DB To create an Odbc data source for SQL ServerInstalling CCA Application Files To install CCA application server filesInstalling the TCPIPBus To install the TCPIPBus on Ms WindowsTo install the TCPIPBus on Solaris/Linux Using the Network Manager to Manage CCA Resources Configuring CCA ResourcesTo use Network Manager Adding Shared and Dedicated Server Resources To add a host managerInstalling CCA Server Components Configuring CCA Resources Configuring Resources Using Network Manager To add a resource in Network ManagerTo configure the Call Center resource Configuring the Call Center ResourceField Comments Sample Figure Configuring the Redirect Server Resource To configure Redirect ServerConfiguring the MP3 Server Resource To configure an MP3 serverConfiguring the CTI Server Resource Configuring the MCU Server ResourceTo configure an MCU server To configure the CTI server Starting and stopping TCPIPBusStarting and Stopping CCA Resources To start and stop resourcesConfiguring the Web Server To create a Jdbc Connection pool Creating Jdbc Connection Pool on OAS 10gField Name Value Deploying CCA Web Applications on OAS 10g Creating Jdbc Data Source on OAS 10gTo create a Jdbc Data Source To deploy TAW Deploying the TAW ApplicationContext Parameter Name Parameter Value Deploying the CCA Application Updating the System Configuration KeyDeploying Integration application To update the system configuration key Deploying CCA Web Applications on WebLogic 8.1 SP5Creating a New Server Domain To create a new WebLogic server domainTo install WebLogic as a service Installing WebLogic as a Windows ServiceDeploying CCA web applications on WebLogic Configuring the Jdbc Connection Pool To configure the Jdbc connection poolConfiguring the Jdbc Data Source To configure the Jdbc data sourceTo deploy CCA Deploying the Integration Application To deploy the Integration ApplicationLogging in Administration Manager AM To login to AMTo login the Integrated Client Getting Started With CCAEnabling the Partition Feature To enable the Partition featureMaking interactions Making interactionsGetting Started With CCA Making interactions Page Symbols IndexIndex M