Oracle Audio Technologies 8.1 manual Getting Started With CCA Making interactions

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Getting Started With CCA ■ Making interactions

3Login Integrated Client.

4Make an inbound call to CCA system. Make sure that agent can accept the call.

5Make an outbound call. Make sure that agent can connect to an outbound number.

6Send an email interaction. Make sure that agent can receive the email.

7Send an chat request to CCA system. Make sure that agent can chat with the customer.

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index Topic Description What’s New in This ReleasePage CCA Architecture Overview CCA Overview RequirementsCA Architecture Overview Tier ZeroTier Two Tier OneTier Three Software RequirementsRequirement CCA Installation Overview Creating a New Oracle 9i Database Configuring the DatabaseDatabase Configuration Options Configuring an Oracle 9i Database forTo create a new Oracle 9i database Upgrading an Older Oracle 9i Database for CCA To upgrade an Oracle 9i database for CCAConfiguring a MS SQL Server 2000 Database Creating a New Database on MS SQL ServerTo create a MS SQL database Contact Center Anywhere Installation Guide Version Upgrading Database on MS SQL Server To upgrade an older MS SQL Server databaseContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Creating Database Connection to the Application Server Installing CCA Server ComponentsCreating an Odbc Data Source for Oracle 9i Database To create an Odbc data source for Oracle 9i Database ServerField Description Comments To create an Odbc data source for SQL Server Creating an Odbc Data Source for Ms SQL Server DBTo install CCA application server files Installing CCA Application FilesTo install the TCPIPBus on Ms Windows Installing the TCPIPBusTo install the TCPIPBus on Solaris/Linux Configuring CCA Resources Using the Network Manager to Manage CCA ResourcesTo use Network Manager To add a host manager Adding Shared and Dedicated Server ResourcesInstalling CCA Server Components Configuring CCA Resources To add a resource in Network Manager Configuring Resources Using Network ManagerConfiguring the Call Center Resource To configure the Call Center resourceField Comments Sample Figure To configure Redirect Server Configuring the Redirect Server ResourceTo configure an MP3 server Configuring the MP3 Server ResourceConfiguring the MCU Server Resource Configuring the CTI Server ResourceTo configure an MCU server To start and stop resources To configure the CTI serverStarting and stopping TCPIPBus Starting and Stopping CCA ResourcesConfiguring the Web Server Creating Jdbc Connection Pool on OAS 10g To create a Jdbc Connection poolField Name Value Creating Jdbc Data Source on OAS 10g Deploying CCA Web Applications on OAS 10gTo create a Jdbc Data Source Deploying the TAW Application To deploy TAWContext Parameter Name Parameter Value Updating the System Configuration Key Deploying the CCA ApplicationDeploying Integration application Deploying CCA Web Applications on WebLogic 8.1 SP5 To update the system configuration keyTo create a new WebLogic server domain Creating a New Server DomainInstalling WebLogic as a Windows Service To install WebLogic as a serviceDeploying CCA web applications on WebLogic To configure the Jdbc connection pool Configuring the Jdbc Connection PoolTo configure the Jdbc data source Configuring the Jdbc Data SourceTo deploy CCA To deploy the Integration Application Deploying the Integration ApplicationGetting Started With CCA Logging in Administration Manager AMTo login to AM To login the Integrated ClientMaking interactions Enabling the Partition FeatureTo enable the Partition feature Making interactionsGetting Started With CCA Making interactions Page Index SymbolsIndex M