Oracle Audio Technologies 8.1 manual What’s New in This Release, Topic Description

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1 What’s New in This Release

What’s New in Contact Center Anywhere Installation Guide, Version 8.1

Table 1-1lists changes of the documentation described in this version to support release 8.1 of the software.

Table 1-1. New Product Features in Contact Center Anywhere Installation Guide, Version 8.1

Topic	Description

Deploying CCA Web Applications	CCA web applications now can be deployed on Oracle 10g
on Oracle 10g Application Server	Application Server.
(OAS 10g) on page 35

Creating a TNS Name for Oracle 9i	Red Hat Enterprise Linux AS4 is now supported by CCA.
Database on Solaris 9/Red Hat
AS4 on page 20

Contact Center Anywhere Installation Guide Version 8.1

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index Topic Description What’s New in This ReleasePage CCA Architecture Overview CCA Overview RequirementsCA Architecture Overview Tier ZeroTier Two Tier OneTier Three Software RequirementsRequirement CCA Installation Overview Database Configuration Options Configuring the DatabaseConfiguring an Oracle 9i Database for Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database Upgrading an Older Oracle 9i Database for CCA To upgrade an Oracle 9i database for CCATo create a MS SQL database Configuring a MS SQL Server 2000 DatabaseCreating a New Database on MS SQL Server Contact Center Anywhere Installation Guide Version Upgrading Database on MS SQL Server To upgrade an older MS SQL Server databaseContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Creating Database Connection to the Application Server Installing CCA Server ComponentsField Description Comments Creating an Odbc Data Source for Oracle 9i DatabaseTo create an Odbc data source for Oracle 9i Database Server To create an Odbc data source for SQL Server Creating an Odbc Data Source for Ms SQL Server DBTo install CCA application server files Installing CCA Application FilesTo install the TCPIPBus on Ms Windows Installing the TCPIPBusTo install the TCPIPBus on Solaris/Linux To use Network Manager Configuring CCA ResourcesUsing the Network Manager to Manage CCA Resources To add a host manager Adding Shared and Dedicated Server ResourcesInstalling CCA Server Components Configuring CCA Resources To add a resource in Network Manager Configuring Resources Using Network ManagerField Comments Configuring the Call Center ResourceTo configure the Call Center resource Sample Figure To configure Redirect Server Configuring the Redirect Server ResourceTo configure an MP3 server Configuring the MP3 Server ResourceTo configure an MCU server Configuring the MCU Server ResourceConfiguring the CTI Server Resource Starting and stopping TCPIPBus To configure the CTI serverStarting and Stopping CCA Resources To start and stop resourcesConfiguring the Web Server Field Name Value Creating Jdbc Connection Pool on OAS 10gTo create a Jdbc Connection pool To create a Jdbc Data Source Creating Jdbc Data Source on OAS 10gDeploying CCA Web Applications on OAS 10g Context Parameter Name Parameter Value Deploying the TAW ApplicationTo deploy TAW Deploying Integration application Updating the System Configuration KeyDeploying the CCA Application Deploying CCA Web Applications on WebLogic 8.1 SP5 To update the system configuration keyTo create a new WebLogic server domain Creating a New Server DomainDeploying CCA web applications on WebLogic Installing WebLogic as a Windows ServiceTo install WebLogic as a service To configure the Jdbc connection pool Configuring the Jdbc Connection PoolTo configure the Jdbc data source Configuring the Jdbc Data SourceTo deploy CCA To deploy the Integration Application Deploying the Integration ApplicationTo login to AM Logging in Administration Manager AMTo login the Integrated Client Getting Started With CCATo enable the Partition feature Enabling the Partition FeatureMaking interactions Making interactionsGetting Started With CCA Making interactions Page Index SymbolsIndex M