Oracle Audio Technologies 8.1 Deploying the CCA Application, Deploying Integration application

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Configuring the Web Server ■ Deploying CCA Web Applications on Oracle 10g Application Server (OAS 10g)

■Context Root: /TAW

6From the Deploy: Deployment settings page, verify all information is correct and click Deploy to deploy the TAW application. Wait until OAS 10g finishes deploying TAW application.

Deploying the CCA Application

Deploying CCA application is similar to deploying TAW application. Complete the following steps to deploy CCA application:

1Copy the CCA.war file in the CCA installation package to the OAS 10g server. For example, C:\CCA\CCA.war.

2Edit the web.xml file in CCA.war\WEB-INF directory. Change value of context parameters listed in Table 13 to reflect correct information of your system.

Table 13. Parameters To Be Modified in CCA Web.xml

Context Parameter Name

Parameter Value

 

 

applicationPath

path to the location of CCA directory. For example,

 

C:\bea\user_projects\domains\mydomain\applications\CCA.

 

 

URLstoragePath

URL that clients will use to download files from their session.

 

Typically it is the URL to Storage directory under TAW directory.

 

For example, http://webserver/TAW/Storage

 

 

busConnection

Host name or IP address of the server that TCPIPBus is running.

 

 

busConnectionBackup

Host name or IP address of the server that secondary TCPIPBus

 

is running. This can be left blank if you only have one TCPIPBus

 

running.

 

 

databaseDatasource

The name of the data source you created in previous

 

section.

 

 

databaseUser

The user name of the WebLogic domain user. For example, cc81.

 

 

databasePassword

The password of the WebLogic domain user. For example, cc81.

 

 

3Complete steps 3 through step 6 in Deploying the TAW Application section to deploy CCA.war.

Deploying Integration application

Deploying Integration application is similar to deploying TAW application. Complete step 1 through 6 in Deploying the TAW Application to deploy Integration.war file. The only difference is that you do not need to edit the web.xml file.

Updating the System Configuration Key

A configuration key should be provided with CCA installation package. This key is used to activate the CCA web applications. If you do not apply the key, the CCA web applications will refuse to start. Following these steps to apply a configuration key to activate CCA web applications.

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index Topic Description What’s New in This ReleasePage CCA Architecture Overview CCA Overview RequirementsCA Architecture Overview Tier ZeroTier Two Tier OneTier Three Software RequirementsRequirement CCA Installation Overview Database Configuration Options Configuring the DatabaseConfiguring an Oracle 9i Database for Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database Upgrading an Older Oracle 9i Database for CCA To upgrade an Oracle 9i database for CCATo create a MS SQL database Configuring a MS SQL Server 2000 DatabaseCreating a New Database on MS SQL Server Contact Center Anywhere Installation Guide Version Upgrading Database on MS SQL Server To upgrade an older MS SQL Server databaseContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Creating Database Connection to the Application Server Installing CCA Server ComponentsField Description Comments Creating an Odbc Data Source for Oracle 9i DatabaseTo create an Odbc data source for Oracle 9i Database Server To create an Odbc data source for SQL Server Creating an Odbc Data Source for Ms SQL Server DBTo install CCA application server files Installing CCA Application FilesTo install the TCPIPBus on Ms Windows Installing the TCPIPBusTo install the TCPIPBus on Solaris/Linux To use Network Manager Configuring CCA ResourcesUsing the Network Manager to Manage CCA Resources To add a host manager Adding Shared and Dedicated Server ResourcesInstalling CCA Server Components Configuring CCA Resources To add a resource in Network Manager Configuring Resources Using Network ManagerField Comments Configuring the Call Center ResourceTo configure the Call Center resource Sample Figure To configure Redirect Server Configuring the Redirect Server ResourceTo configure an MP3 server Configuring the MP3 Server ResourceTo configure an MCU server Configuring the MCU Server ResourceConfiguring the CTI Server Resource Starting and stopping TCPIPBus To configure the CTI serverStarting and Stopping CCA Resources To start and stop resourcesConfiguring the Web Server Field Name Value Creating Jdbc Connection Pool on OAS 10gTo create a Jdbc Connection pool To create a Jdbc Data Source Creating Jdbc Data Source on OAS 10gDeploying CCA Web Applications on OAS 10g Context Parameter Name Parameter Value Deploying the TAW ApplicationTo deploy TAW Deploying Integration application Updating the System Configuration KeyDeploying the CCA Application Deploying CCA Web Applications on WebLogic 8.1 SP5 To update the system configuration keyTo create a new WebLogic server domain Creating a New Server DomainDeploying CCA web applications on WebLogic Installing WebLogic as a Windows ServiceTo install WebLogic as a service To configure the Jdbc connection pool Configuring the Jdbc Connection PoolTo configure the Jdbc data source Configuring the Jdbc Data SourceTo deploy CCA To deploy the Integration Application Deploying the Integration ApplicationTo login to AM Logging in Administration Manager AMTo login the Integrated Client Getting Started With CCATo enable the Partition feature Enabling the Partition FeatureMaking interactions Making interactionsGetting Started With CCA Making interactions Page Index SymbolsIndex M
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