Oracle Audio Technologies 8.1 manual

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What’s New in This Release ■

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Contact Center Anywhere Installation Guide Version 8.1

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index What’s New in This Release Topic DescriptionPage CCA Overview Requirements CCA Architecture OverviewTier Zero CA Architecture OverviewTier One Tier TwoSoftware Requirements Tier ThreeRequirement CCA Installation Overview Configuring an Oracle 9i Database for Configuring the DatabaseDatabase Configuration Options Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database To upgrade an Oracle 9i database for CCA Upgrading an Older Oracle 9i Database for CCAConfiguring a MS SQL Server 2000 Database Creating a New Database on MS SQL ServerTo create a MS SQL database Contact Center Anywhere Installation Guide Version To upgrade an older MS SQL Server database Upgrading Database on MS SQL ServerContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Installing CCA Server Components Creating Database Connection to the Application ServerCreating an Odbc Data Source for Oracle 9i Database To create an Odbc data source for Oracle 9i Database ServerField Description Comments Creating an Odbc Data Source for Ms SQL Server DB To create an Odbc data source for SQL ServerInstalling CCA Application Files To install CCA application server filesInstalling the TCPIPBus To install the TCPIPBus on Ms WindowsTo install the TCPIPBus on Solaris/Linux Configuring CCA Resources Using the Network Manager to Manage CCA ResourcesTo use Network Manager Adding Shared and Dedicated Server Resources To add a host managerInstalling CCA Server Components Configuring CCA Resources Configuring Resources Using Network Manager To add a resource in Network ManagerConfiguring the Call Center Resource To configure the Call Center resourceField Comments Sample Figure Configuring the Redirect Server Resource To configure Redirect ServerConfiguring the MP3 Server Resource To configure an MP3 serverConfiguring the MCU Server Resource Configuring the CTI Server ResourceTo configure an MCU server Starting and Stopping CCA Resources To configure the CTI serverStarting and stopping TCPIPBus To start and stop resourcesConfiguring the Web Server Creating Jdbc Connection Pool on OAS 10g To create a Jdbc Connection poolField Name Value Creating Jdbc Data Source on OAS 10g Deploying CCA Web Applications on OAS 10gTo create a Jdbc Data Source Deploying the TAW Application To deploy TAWContext Parameter Name Parameter Value Updating the System Configuration Key Deploying the CCA ApplicationDeploying Integration application To update the system configuration key Deploying CCA Web Applications on WebLogic 8.1 SP5Creating a New Server Domain To create a new WebLogic server domainInstalling WebLogic as a Windows Service To install WebLogic as a serviceDeploying CCA web applications on WebLogic Configuring the Jdbc Connection Pool To configure the Jdbc connection poolConfiguring the Jdbc Data Source To configure the Jdbc data sourceTo deploy CCA Deploying the Integration Application To deploy the Integration ApplicationTo login the Integrated Client Logging in Administration Manager AMTo login to AM Getting Started With CCAMaking interactions Enabling the Partition FeatureTo enable the Partition feature Making interactionsGetting Started With CCA Making interactions Page Symbols IndexIndex M