4 Installing CCA Server Components
This chapter describes how to install server components for Contact Center Anywhere. It includes the following topics:
■Creating Database Connection to the Application Server
■Creating an ODBC Data Source for Oracle 9i Database
■Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4
■Creating an ODBC Data Source for Ms SQL Server DB
■Installing CCA Application Files
■Installing the TCPIPBus
■Configuring CCA Resources
■Using the Network Manager to Manage CCA Resources
■Adding Shared and Dedicated Server Resources
■Configuring Resources Using Network Manager
■Starting and stopping TCPIPBus
■Starting and Stopping CCA Resources
Creating Database Connection to the Application Server
The CCA application server can be classified into separate functional areas or Resources. Each CCA resource is responsible for delivering specific functionality. For example, the Call Center resource manages all of the phone call functionality. To make CCA resources running, create a database connection for them. The Network Manager and all resources uses this database connection to connect to the database and load CCA configuration data. This section describes how to create database connection using MS SQL Server 2000 and Oracle 9i on MS Windows 2003 and Solaris 9/ Red Hat Enterprise Linux AS4. It covers the following cases:
■Creating an ODBC Data Source for Oracle 9i Database
■Creating a TNS Name for Oracle 9i Database on Solaris 9/Red Hat AS4
■Creating an ODBC Data Source for Ms SQL Server DB
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