Installing CCA Server Components ■ Configuring CCA Resources
Configuring CCA Resources
This section describes how to add and run all resources required by CCA using the Network Manager. This section covers the following topics:
■Starting Network Manager. See Using the Network Manager to Manage CCA Resources on page 25.
■Adding Server Resources. See Adding Shared and Dedicated Server Resources on page 26.
■Starting and stopping TCPIPBus. See Starting and stopping TCPIPBus on page 34.
■Configuring and starting the resources in accordance with your specific Call Center business. See Configuring Resources Using Network Manager on page 28.
Using the Network Manager to Manage CCA Resources
The Network Manager is used to configure, start and stop CCA resources. You can create a shortcut on the desktop to the CCA Network Manager, which is typically installed in the CCA directory\NetworkManager directory, for example C:\ccanywhere\NetworkManager.
To use Network Manager
1Start Network Manager. Run the executable file NetworkManager81.exe in NetworkManager directory. For example, C:\ccanywhere\NetworkManager\NetworkManager81.exe
2Log in using the information you specified during ODBC setup. For example:
Alias = cc81 User = cc81 Password = cc81
NOTE: Network Manager logs to log\NetworkManager.log only if the file is present. You do not need the log file unless you are experiencing problems running a service.
3From the Database tab, configure the Database Connections properties using the same information that is specified during ODBC setup. For example:
Alias = cc81 User = cc81 Password = cc81
Driver = SQL (select Oracle option if you are using Oracle 9i database)
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