Oracle Audio Technologies 8.1 manual Contact Center Anywhere Installation Guide Version

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Configuring the Database Configuring a MS SQL Server 2000 Database

2The database creation procedure can be completed by running the useMe70LatinLanguage.bat file. Before running, edit the batch file to reflect the correct information that is necessary to create the database by using the following guidelines:

NOTE: If you are installing the Chinese and Japanese languages, use the corresponding batch file.

Replace %1 with the host name of the database server.

Replace %2 with the sa username. Typically, default value sa is used.

Replace %3 with the password for the sa user.

Replace %4 with the path to the location where the database files will be created.

Replace %5 with the database name for CCA. The default value cc81 is typically used.

Replace %6 with the name of the user who will be created and has access to the database. This user is used by CCA system to access the database. The default value cc81 is typically used.

Replace %7 with the password that you want to provide to the user defined in the previous parameter.

Replace %8 with the port used by the Microsoft SQL Server to listen for new connections. By default, Ms SQL Server listens on port 1433.

The -remoteDatabase flag should remain as False.

Replace %10 with the language you want to use. If you do not specify a value for this parameter, Latin language will be used.

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Contents Contact Center Anywhere Installation Guide Copyright 2005, 2007, Oracle. All rights reserved Contents Index Topic Description What’s New in This ReleasePage CCA Architecture Overview CCA Overview RequirementsCA Architecture Overview Tier ZeroTier Two Tier OneTier Three Software RequirementsRequirement CCA Installation Overview Database Configuration Options Configuring the DatabaseConfiguring an Oracle 9i Database for Creating a New Oracle 9i DatabaseTo create a new Oracle 9i database Upgrading an Older Oracle 9i Database for CCA To upgrade an Oracle 9i database for CCATo create a MS SQL database Configuring a MS SQL Server 2000 DatabaseCreating a New Database on MS SQL Server Contact Center Anywhere Installation Guide Version Upgrading Database on MS SQL Server To upgrade an older MS SQL Server databaseContact Center Anywhere Installation Guide Version Contact Center Anywhere Installation Guide Version Creating Database Connection to the Application Server Installing CCA Server ComponentsField Description Comments Creating an Odbc Data Source for Oracle 9i DatabaseTo create an Odbc data source for Oracle 9i Database Server To create an Odbc data source for SQL Server Creating an Odbc Data Source for Ms SQL Server DBTo install CCA application server files Installing CCA Application FilesTo install the TCPIPBus on Ms Windows Installing the TCPIPBusTo install the TCPIPBus on Solaris/Linux To use Network Manager Configuring CCA ResourcesUsing the Network Manager to Manage CCA Resources To add a host manager Adding Shared and Dedicated Server ResourcesInstalling CCA Server Components Configuring CCA Resources To add a resource in Network Manager Configuring Resources Using Network ManagerField Comments Configuring the Call Center ResourceTo configure the Call Center resource Sample Figure To configure Redirect Server Configuring the Redirect Server ResourceTo configure an MP3 server Configuring the MP3 Server ResourceTo configure an MCU server Configuring the MCU Server ResourceConfiguring the CTI Server Resource Starting and stopping TCPIPBus To configure the CTI serverStarting and Stopping CCA Resources To start and stop resourcesConfiguring the Web Server Field Name Value Creating Jdbc Connection Pool on OAS 10gTo create a Jdbc Connection pool To create a Jdbc Data Source Creating Jdbc Data Source on OAS 10gDeploying CCA Web Applications on OAS 10g Context Parameter Name Parameter Value Deploying the TAW ApplicationTo deploy TAW Deploying Integration application Updating the System Configuration KeyDeploying the CCA Application Deploying CCA Web Applications on WebLogic 8.1 SP5 To update the system configuration keyTo create a new WebLogic server domain Creating a New Server DomainDeploying CCA web applications on WebLogic Installing WebLogic as a Windows ServiceTo install WebLogic as a service To configure the Jdbc connection pool Configuring the Jdbc Connection PoolTo configure the Jdbc data source Configuring the Jdbc Data SourceTo deploy CCA To deploy the Integration Application Deploying the Integration ApplicationTo login to AM Logging in Administration Manager AMTo login the Integrated Client Getting Started With CCATo enable the Partition feature Enabling the Partition FeatureMaking interactions Making interactionsGetting Started With CCA Making interactions Page Index SymbolsIndex M