Pitney Bowes D1600, D1500 manual Troubleshooting

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6 • Troubleshooting

Refer to this chapter if you have problems with your machine.

Troubleshooting Tips	6-2
General Troubleshooting	6-3
Machine	6-3
Envelopes	6-4
Sheets	6-5
Inserts	6-6
Double Detect	6-7
Clearing Material Stalls	6-8
The Manual Advance Knob	6-8
Removal and Replacement of Sheet Feeder Trays ....	6-9
Removal and Replacement of Insert Tray(s)	6-9
Access to Internal Areas 1 to 5	6-10
Access to Area 6	6-12
Access to Areas 7 and 8	6-12
Access to Removeable Paper Path	6-13
Access to Top Cover (Sheet Feed Area)	6-13
Access to Envelope Exit Area	6-14
Access to Envelope Inserting/Sealing Area	6-14
Envelope Stop Position	6-15

SV40221 Rev. A

6-1

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Contents DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Optical Mark Recognition OMR TroubleshootingIndex ReferencePitney Bowes Contact Information List USA ContactsCanada Contacts SV40221 Rev. a Introduction Introduction Important Safety NotesTo the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder PacPilot Control Panel Sheet FeedersManual Advance Knob Sealer BottleMeasuring Scale Envelope FeederCancel Reset CountersPacPilot Control Panel Control Panel KeysStart HomeTrial Piece Clear DeckLoading Instructions Mail Piece Icon TreeMail Piece Icon Tree Icons Seal Icons Envelope IconsFold Icons Insert IconsMail Piece Icon Tree Example Common Terms Outer Envelope Material InsertMail Piece FanJob Definition Home ScreenMail Piece Icon TreeUsing the Menus Home Screen Using the MenusReady Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions About this Chapter Connecting PowerSelecting a Job Running a JobRunning a Trial Piece Batch Count Automatic ProcessingConstraints and Requirements SwiftStartLoading Material for SwiftStart Loading Sheet FeedersLoading Envelope Feeder Loading Insert FeedersSaving a SwiftStart Job SwiftStart OperationManual Feed Loading Material for Manual Feed ModeManual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Menu Display AdjustmentsLanguage Safe SealOperator Functions Supervisor Functions Entering the Code Supervisor Access CodeWhere is it? What is it?Create Job Action…Select Edit Job Edit JobSupervisor Functions Select Create From Create FromSelect Delete Job Delete JobSystem Menu OMR MenuManual Feed Option Select System MenuOptical Mark Recognition OMR OMR Availability What is OMR?OMR Marks Available SAF SafetyBM Benchmark BOC Beginning of CollationEOC End of Collation STP StopSFn Select Feed WAS Wrap Around Sequence PAR ParityTM Timing IGN IgnoreOMR Mark Options Continuous Sequence or Page 1 ResetPresent or Absent Increment or DecrementAll Sheets, Page 1 Only, Last Page Only Least or Most Significant Mark nearest to BenchmarkMarked Piece to be left Unsealed Yes or No Odd or EvenOMR Specifications Leading Edge Select OMR Menu Creating, Deleting and Viewing OMR CodesCreate New OMR Code Tips Select Delete OMR Code from the OMR Menu screen Delete OMR CodeDelete this Code View another Code Return to OMR Menu View OMR CodeSetting the OMR Scanning Area Setting the Type of OMRCreating an OMR Job Before you StartDefining the first mark position and code length Defining the Clear Zone OMR Scanner Adjustments Aligning the ScannersMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Tips TroubleshootingProblem Remedy General TroubleshootingInsertion Problems Blank ScreenEnvelope Sealing Problems Poor Envelope FeedEnvelopes Fail to Open Poor Sheet Feed Multiple sheets feed when one is expectedAddress in wrong position in envelope window Poor FoldingPoor Insert Feed Inserts won’t feed when using Manual FeederMachine keeps turning Double Detect OFF Double DetectManual Advance Knob Clearing Material StallsRemoval & Replacement of the Insert Trays F and G Removal & Replacement of the Sheet Feeder Trays a to DAccess to Internal Areas 1 to Area Access to Areas 7 Access to AreaAccess to the Top Cover Sheet Feed Area Access to the Removeable Paper Path under Insert Feeder FAccess to the Envelope Inserting/Sealing Area Access to the Envelope Exit AreaEnvelope Stop Position Troubleshooting Reference Sheet Feeders A, B C and D SpecificationsPaper Weights in lbs Fold Type and Overall Thickness Limits16, 18 22, 24 28, 30 Envelope Feeder Insert Feeders F and GReference Envelope Sealer Drop StackerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Then select System Information ServiceIndex Index Index Index Index Index Index Index Index Index Page SV40221REVA