Pitney Bowes D1600, D1500 manual General Troubleshooting, Problem Remedy, Blank Screen, Performance

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Troubleshooting • 6

General Troubleshooting

Problem

Remedy

Page

MACHINE

Blank Screen

No power.	Check power cord is firmly	3-2
	connected and wall socket is
	switched ON.
Machine not	Turn power switch (located on	3-2
switched ON.	lower front) ON.
Display adjustment	Reset the Display Adjustment to an	3-19
set incorrectly.	acceptable setting.

Performance

Machine runs slowly.

Is Safe Seal selected? ( icon in Icon Tree). Safe Seal provides improved sealing of 'difficult' envelopes, but slows machine operation.

3-19

Insertion Problems

Outer Envelope contents do not enter the envelope correctly.

Check envelope troubleshooting table.

Check envelope depth setting for the job is correct within the Edit Job function.

If running heavy or light material, the Envelope Stop Adjustment might need changing.

6-4

4-4

6-15

SV40221 Rev. A

6-3

Image 83

Contents DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Optical Mark Recognition OMR TroubleshootingIndex ReferenceCanada Contacts Pitney Bowes Contact Information ListUSA Contacts SV40221 Rev. a Introduction Introduction Important Safety NotesTo the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder PacPilot Control Panel Sheet FeedersEnvelope Feeder Sealer BottleManual Advance Knob Measuring ScaleControl Panel Keys Reset CountersCancel PacPilot Control PanelClear Deck HomeStart Trial PieceLoading Instructions Mail Piece Icon TreeMail Piece Icon Tree Icons Insert Icons Envelope IconsSeal Icons Fold IconsMail Piece Icon Tree Example Common Terms Fan Material InsertOuter Envelope Mail PieceTree Home ScreenJob Definition Mail Piece IconUsing the Menus Home Screen Using the MenusReady Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions About this Chapter Connecting PowerSelecting a Job Running a JobRunning a Trial Piece Batch Count Automatic ProcessingLoading Sheet Feeders SwiftStartConstraints and Requirements Loading Material for SwiftStartLoading Envelope Feeder Loading Insert FeedersSaving a SwiftStart Job SwiftStart OperationManual Feed Loading Material for Manual Feed ModeManual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Safe Seal Display AdjustmentsMenu LanguageOperator Functions Supervisor Functions Entering the Code Supervisor Access CodeAction… What is it?Where is it? Create JobSelect Edit Job Edit JobSupervisor Functions Select Create From Create FromSelect Delete Job Delete JobSelect System Menu OMR MenuSystem Menu Manual Feed OptionOptical Mark Recognition OMR OMR Availability What is OMR?BOC Beginning of Collation SAF SafetyOMR Marks Available BM BenchmarkSFn Select Feed EOC End of CollationSTP Stop IGN Ignore PAR ParityWAS Wrap Around Sequence TM TimingIncrement or Decrement Continuous Sequence or Page 1 ResetOMR Mark Options Present or AbsentOdd or Even Least or Most Significant Mark nearest to BenchmarkAll Sheets, Page 1 Only, Last Page Only Marked Piece to be left Unsealed Yes or NoOMR Specifications Leading Edge Select OMR Menu Creating, Deleting and Viewing OMR CodesCreate New OMR Code Tips Select Delete OMR Code from the OMR Menu screen Delete OMR CodeDelete this Code View another Code Return to OMR Menu View OMR CodeBefore you Start Setting the Type of OMRSetting the OMR Scanning Area Creating an OMR JobDefining the first mark position and code length Defining the Clear Zone Measure the OMR mark position OMR Scanner AdjustmentsAligning the Scanners Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Tips TroubleshootingBlank Screen General TroubleshootingProblem Remedy Insertion ProblemsEnvelopes Fail to Open Envelope Sealing ProblemsPoor Envelope Feed Poor Folding Multiple sheets feed when one is expectedPoor Sheet Feed Address in wrong position in envelope windowPoor Insert Feed Inserts won’t feed when using Manual FeederMachine keeps turning Double Detect OFF Double DetectManual Advance Knob Clearing Material StallsRemoval & Replacement of the Insert Trays F and G Removal & Replacement of the Sheet Feeder Trays a to DAccess to Internal Areas 1 to Area Access to Areas 7 Access to AreaAccess to the Top Cover Sheet Feed Area Access to the Removeable Paper Path under Insert Feeder FAccess to the Envelope Inserting/Sealing Area Access to the Envelope Exit AreaEnvelope Stop Position Troubleshooting Reference Sheet Feeders A, B C and D Specifications16, 18 22, 24 28, 30 Paper Weights in lbsFold Type and Overall Thickness Limits Envelope Feeder Insert Feeders F and GReference Material Requirements Envelope SealerDrop Stacker Machine Specifications Changing the Envelope Sealer Unit Felts Reference Then select System Information ServiceIndex Index Index Index Index Index Index Index Index Index Page SV40221REVA