Pitney Bowes D1500, D1600 Poor Envelope Feed, Envelopes Fail to Open, Envelope Sealing Problems

Page 84

6 • Troubleshooting

Problem

Remedy

Page

ENVELOPES

Poor Envelope Feed

Envelope side	Set guides to envelope width and	3-14
guides set	back off 1/4 turn.
incorrectly.
Poor envelope	Check envelopes are not curled.
quality.	Try a new box of envelopes.
	Make sure stack has been fanned	3-14
	before loading.
Envelopes loaded	Load envelopes flap side up with	3-15
incorrectly.	the flap feeding last.
Envelopes Fail to Open
Envelopes loaded	Load envelopes flap side up with	3-15
incorrectly.	the flap feeding last.
Poor envelope	Check envelopes are not stuck due
quality.	to excessive dampness.
	Try a new box of envelopes.
Envelope Sealing Problems
No sealing	Refill Sealer Unit.	3-18
solution.
Seal mode not	If selected, Mail Piece Icon Tree will	1-13
selected.	show Seal icon ( ) alongside the
	Envelope icon.
Envelope flaps	Try using Safe Seal. Safe Seal	3-19
spring open.	provides improved sealing of
	‘difficult’ envelopes, but slows
	machine operation.
Poor Sealing	It’s possible that the sealing felts	7-8
	need replacing. Contact your
	machine supplier for more details.

6-4	SV40221 Rev. A

Image 84

Contents DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Troubleshooting Optical Mark Recognition OMRReference IndexPitney Bowes Contact Information List USA ContactsCanada Contacts SV40221 Rev. a Introduction Important Safety Notes IntroductionTo the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder Sheet Feeders PacPilot Control PanelSealer Bottle Manual Advance KnobMeasuring Scale Envelope FeederReset Counters CancelPacPilot Control Panel Control Panel KeysHome StartTrial Piece Clear DeckMail Piece Icon Tree Loading InstructionsMail Piece Icon Tree Icons Envelope Icons Seal IconsFold Icons Insert IconsMail Piece Icon Tree Example Common Terms Material Insert Outer EnvelopeMail Piece FanHome Screen Job DefinitionMail Piece Icon TreeUsing the Menus Using the Menus Home ScreenReady Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions Connecting Power About this ChapterRunning a Job Selecting a JobRunning a Trial Piece Automatic Processing Batch CountSwiftStart Constraints and RequirementsLoading Material for SwiftStart Loading Sheet FeedersLoading Insert Feeders Loading Envelope FeederSwiftStart Operation Saving a SwiftStart JobLoading Material for Manual Feed Mode Manual FeedManual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Display Adjustments MenuLanguage Safe SealOperator Functions Supervisor Functions Supervisor Access Code Entering the CodeWhat is it? Where is it?Create Job Action…Edit Job Select Edit JobSupervisor Functions Create From Select Create FromDelete Job Select Delete JobOMR Menu System MenuManual Feed Option Select System MenuOptical Mark Recognition OMR What is OMR? OMR AvailabilitySAF Safety OMR Marks AvailableBM Benchmark BOC Beginning of CollationEOC End of Collation STP StopSFn Select Feed PAR Parity WAS Wrap Around SequenceTM Timing IGN IgnoreContinuous Sequence or Page 1 Reset OMR Mark OptionsPresent or Absent Increment or DecrementLeast or Most Significant Mark nearest to Benchmark All Sheets, Page 1 Only, Last Page OnlyMarked Piece to be left Unsealed Yes or No Odd or EvenOMR Specifications Leading Edge Creating, Deleting and Viewing OMR Codes Select OMR MenuCreate New OMR Code Tips Delete OMR Code Select Delete OMR Code from the OMR Menu screenView OMR Code Delete this Code View another Code Return to OMR MenuSetting the Type of OMR Setting the OMR Scanning AreaCreating an OMR Job Before you StartDefining the first mark position and code length Defining the Clear Zone OMR Scanner Adjustments Aligning the ScannersMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Troubleshooting TipsGeneral Troubleshooting Problem RemedyInsertion Problems Blank ScreenEnvelope Sealing Problems Poor Envelope FeedEnvelopes Fail to Open Multiple sheets feed when one is expected Poor Sheet FeedAddress in wrong position in envelope window Poor FoldingInserts won’t feed when using Manual Feeder Poor Insert FeedDouble Detect Machine keeps turning Double Detect OFFClearing Material Stalls Manual Advance KnobRemoval & Replacement of the Sheet Feeder Trays a to D Removal & Replacement of the Insert Trays F and GAccess to Internal Areas 1 to Area Access to Area Access to Areas 7Access to the Removeable Paper Path under Insert Feeder F Access to the Top Cover Sheet Feed AreaAccess to the Envelope Exit Area Access to the Envelope Inserting/Sealing AreaEnvelope Stop Position Troubleshooting Reference Specifications Sheet Feeders A, B C and DPaper Weights in lbs Fold Type and Overall Thickness Limits16, 18 22, 24 28, 30 Insert Feeders F and G Envelope FeederReference Envelope Sealer Drop StackerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Service Then select System InformationIndex Index Index Index Index Index Index Index Index Index Page SV40221REVA