Pitney Bowes D1500, D1600 manual Clearing Material Stalls, Manual Advance Knob

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6 • Troubleshooting

Clearing Material Stalls

Your machine has been designed to assure maximum performance. In the event of a material stall, the display will indicate where the stall has occurred and will suggest remedial action.

First press Clear Deck to attempt to feed the material through the machine. If not successful, the sections below tell you how to gain access to the material.

The Manual Advance Knob

Having located the material, you may need to use the Manual Advance Knob to manually feed material out of the grip of rollers, etc.

The Manual Advance Knob is located behind the lower door at the center front of the machine.

6-8	SV40221 Rev. A

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Contents DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Troubleshooting Optical Mark Recognition OMRReference IndexUSA Contacts Pitney Bowes Contact Information ListCanada Contacts SV40221 Rev. a Introduction Important Safety Notes IntroductionTo the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder Sheet Feeders PacPilot Control PanelSealer Bottle Manual Advance KnobMeasuring Scale Envelope FeederReset Counters CancelPacPilot Control Panel Control Panel KeysHome StartTrial Piece Clear DeckMail Piece Icon Tree Loading InstructionsMail Piece Icon Tree Icons Envelope Icons Seal IconsFold Icons Insert IconsMail Piece Icon Tree Example Common Terms Material Insert Outer EnvelopeMail Piece FanHome Screen Job DefinitionMail Piece Icon TreeUsing the Menus Using the Menus Home ScreenReady Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions Connecting Power About this ChapterRunning a Job Selecting a JobRunning a Trial Piece Automatic Processing Batch CountSwiftStart Constraints and RequirementsLoading Material for SwiftStart Loading Sheet FeedersLoading Insert Feeders Loading Envelope FeederSwiftStart Operation Saving a SwiftStart JobLoading Material for Manual Feed Mode Manual FeedManual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Display Adjustments MenuLanguage Safe SealOperator Functions Supervisor Functions Supervisor Access Code Entering the CodeWhat is it? Where is it?Create Job Action…Edit Job Select Edit JobSupervisor Functions Create From Select Create FromDelete Job Select Delete JobOMR Menu System MenuManual Feed Option Select System MenuOptical Mark Recognition OMR What is OMR? OMR AvailabilitySAF Safety OMR Marks AvailableBM Benchmark BOC Beginning of CollationSTP Stop EOC End of CollationSFn Select Feed PAR Parity WAS Wrap Around SequenceTM Timing IGN IgnoreContinuous Sequence or Page 1 Reset OMR Mark OptionsPresent or Absent Increment or DecrementLeast or Most Significant Mark nearest to Benchmark All Sheets, Page 1 Only, Last Page OnlyMarked Piece to be left Unsealed Yes or No Odd or EvenOMR Specifications Leading Edge Creating, Deleting and Viewing OMR Codes Select OMR MenuCreate New OMR Code Tips Delete OMR Code Select Delete OMR Code from the OMR Menu screenView OMR Code Delete this Code View another Code Return to OMR MenuSetting the Type of OMR Setting the OMR Scanning AreaCreating an OMR Job Before you StartDefining the first mark position and code length Defining the Clear Zone Aligning the Scanners OMR Scanner AdjustmentsMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Troubleshooting TipsGeneral Troubleshooting Problem RemedyInsertion Problems Blank ScreenPoor Envelope Feed Envelope Sealing ProblemsEnvelopes Fail to Open Multiple sheets feed when one is expected Poor Sheet FeedAddress in wrong position in envelope window Poor FoldingInserts won’t feed when using Manual Feeder Poor Insert FeedDouble Detect Machine keeps turning Double Detect OFFClearing Material Stalls Manual Advance KnobRemoval & Replacement of the Sheet Feeder Trays a to D Removal & Replacement of the Insert Trays F and GAccess to Internal Areas 1 to Area Access to Area Access to Areas 7Access to the Removeable Paper Path under Insert Feeder F Access to the Top Cover Sheet Feed AreaAccess to the Envelope Exit Area Access to the Envelope Inserting/Sealing AreaEnvelope Stop Position Troubleshooting Reference Specifications Sheet Feeders A, B C and DFold Type and Overall Thickness Limits Paper Weights in lbs16, 18 22, 24 28, 30 Insert Feeders F and G Envelope FeederReference Drop Stacker Envelope SealerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Service Then select System InformationIndex Index Index Index Index Index Index Index Index Index Page SV40221REVA