Pitney Bowes D1500, D1600 manual Troubleshooting Tips

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6 • Troubleshooting

Troubleshooting Tips

In most cases, the machine will generate an Error Message when a problem occurs, and the display will offer advice on how to rectify the problem immediately.

An on-line guide is also available in many countries. Press the Help key and use the Screen Keys to select the information you require.

This Operating Guide contains additional troubleshooting information which, with the troubleshooting sources above, should resolve most problems.

If problems related to material handling persist, make sure your material conforms to the machine specifications given in Chapter 7 of this guide.

If you still cannot resolve the problem, call your machine supplier for help. Contact details can be found:

•on the back cover of this guide

•In the System Information option in the menus: At the Home Screen, select Menu. Then select System Information.

6-2	SV40221 Rev. A

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Contents DI500/DI600 FCC Compliance Canada EMC Compliance Table of Contents Table of Contents Troubleshooting Optical Mark Recognition OMRReference IndexUSA Contacts Pitney Bowes Contact Information ListCanada Contacts SV40221 Rev. a Introduction Important Safety Notes IntroductionTo the Operator Machine Configurations Sheet Feeders Insert Feeders Manual Feeder Sheet Feeders PacPilot Control PanelMeasuring Scale Sealer BottleManual Advance Knob Envelope FeederPacPilot Control Panel Reset CountersCancel Control Panel KeysTrial Piece HomeStart Clear DeckMail Piece Icon Tree Loading InstructionsMail Piece Icon Tree Icons Fold Icons Envelope IconsSeal Icons Insert IconsMail Piece Icon Tree Example Common Terms Mail Piece Material InsertOuter Envelope FanMail Piece Icon Home ScreenJob Definition TreeUsing the Menus Using the Menus Home ScreenReady Menu Structure Select Job p.3-3 SwiftStart p.3-6 Using the Menus Operator Functions Connecting Power About this ChapterRunning a Job Selecting a JobRunning a Trial Piece Automatic Processing Batch CountLoading Material for SwiftStart SwiftStartConstraints and Requirements Loading Sheet FeedersLoading Insert Feeders Loading Envelope FeederSwiftStart Operation Saving a SwiftStart JobLoading Material for Manual Feed Mode Manual FeedManual Feed Operation Manually Feeding Further Sets Setting the Sheet Feeders Operator Functions Setting the Envelope Feeder TIP Setting the Insert Feeders Operator Functions Filling the Envelope Sealer Language Display AdjustmentsMenu Safe SealOperator Functions Supervisor Functions Supervisor Access Code Entering the CodeCreate Job What is it?Where is it? Action…Edit Job Select Edit JobSupervisor Functions Create From Select Create FromDelete Job Select Delete JobManual Feed Option OMR MenuSystem Menu Select System MenuOptical Mark Recognition OMR What is OMR? OMR AvailabilityBM Benchmark SAF SafetyOMR Marks Available BOC Beginning of CollationSTP Stop EOC End of CollationSFn Select Feed TM Timing PAR ParityWAS Wrap Around Sequence IGN IgnorePresent or Absent Continuous Sequence or Page 1 ResetOMR Mark Options Increment or DecrementMarked Piece to be left Unsealed Yes or No Least or Most Significant Mark nearest to BenchmarkAll Sheets, Page 1 Only, Last Page Only Odd or EvenOMR Specifications Leading Edge Creating, Deleting and Viewing OMR Codes Select OMR MenuCreate New OMR Code Tips Delete OMR Code Select Delete OMR Code from the OMR Menu screenView OMR Code Delete this Code View another Code Return to OMR MenuCreating an OMR Job Setting the Type of OMRSetting the OMR Scanning Area Before you StartDefining the first mark position and code length Defining the Clear Zone Aligning the Scanners OMR Scanner AdjustmentsMeasure the OMR mark position Setting the Top Scanner Position Setting the Bottom Scanner Position Top Scanner Position 10mm Bottom Optical Mark Recognition OMR Troubleshooting Troubleshooting Troubleshooting TipsInsertion Problems General TroubleshootingProblem Remedy Blank ScreenPoor Envelope Feed Envelope Sealing ProblemsEnvelopes Fail to Open Address in wrong position in envelope window Multiple sheets feed when one is expectedPoor Sheet Feed Poor FoldingInserts won’t feed when using Manual Feeder Poor Insert FeedDouble Detect Machine keeps turning Double Detect OFFClearing Material Stalls Manual Advance KnobRemoval & Replacement of the Sheet Feeder Trays a to D Removal & Replacement of the Insert Trays F and GAccess to Internal Areas 1 to Area Access to Area Access to Areas 7Access to the Removeable Paper Path under Insert Feeder F Access to the Top Cover Sheet Feed AreaAccess to the Envelope Exit Area Access to the Envelope Inserting/Sealing AreaEnvelope Stop Position Troubleshooting Reference Specifications Sheet Feeders A, B C and DFold Type and Overall Thickness Limits Paper Weights in lbs16, 18 22, 24 28, 30 Insert Feeders F and G Envelope FeederReference Drop Stacker Envelope SealerMaterial Requirements Machine Specifications Changing the Envelope Sealer Unit Felts Reference Service Then select System InformationIndex Index Index Index Index Index Index Index Index Index Page SV40221REVA