Dell P513w manual Printer is printing blank pages, Printer is busy or does not respond

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Printer is printing blank pages

Blank pages may be caused by improperly installed ink cartridges.

REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD

1Reinstall the ink cartridges, see “Replacing ink cartridges” on page 11 for more information.

If the cartridges do not seem to fit, make sure the printhead is properly seated, and then try installing the cartridges again.

2Load plain paper.

3From the printer control panel, press .

4Press the arrow buttons to scroll to Maintenance, and then press .

5Press the arrow buttons to scroll to Deep Clean Printhead, and then press . A cleaning page prints.

6Press the arrow buttons to scroll to Align Printer, and the press . An alignment page prints.

Note: Do not remove the alignment page until printing is finished.

Printer is busy or does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE

If the power light is blinking on and off slowly, then the printer is in Power Saver mode. Press to wake up the printer.

If the printer will not come out of Power Saver mode, then reset the power:

1Unplug the power cord from the wall outlet, and then wait 10 seconds.

2Insert the power cord into the wall outlet, and then turn on the printer.

If this problem persists, then check our Web site for updates for your printer software or firmware.

RECONNECT THE PRINTER POWER SUPPLY

1Turn off the printer, and then unplug the power cord from the wall outlet.

2Gently remove the power supply from the printer, and then reinsert it.

3Plug the power cord into the wall outlet, and then turn on the printer.

Cannot delete documents from the print queue

If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.

RESTART THE COMPUTER AND TRY AGAIN

Troubleshooting

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Contents
May Dell P513w Users GuideContents Scanning Copying104 TroubleshootingSafety information Conserving energy About your printerThank you for choosing this printer Minimizing your printers environmental impactConserving ink Finding information about the printerRecycling Product Information Guide Use Understanding the parts of the printerAbout your printer Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Select Printer Home Recycling Dell productsUsing the printer control panel Using the printer control panel buttons and menusSided/Eco-Mode Changing the Power Saver timeoutSaving paper and energy with Eco-Mode Changing temporary settings into new default settingsUsing the printer control panel menus Resetting to factory settingsTo change the temporary settings into new default settings To disable the settings timeout featureInitial Setup Complete appears on the display Minimum system requirements Using the printer softwareUsing the Windows printer software Software installed during printer installationUsing the printer software Installing the printer software Reinstalling the printer softwareChecking for software updates Uninstalling the printer softwareLoading paper Loading paper and original documentsSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Printing a document PrintingTips for printing Printing basic documentsPrinting multiple pages on one sheet Printing pages in reverse orderPrinting specialty documents If the printer is using a USB connectionPrinting envelopes Printing on custom-size paper Printing labelsTips on loading label sheets Working with photos Using a memory card or flash drive with the printerSupported memory cards and file types Printing photos using the printer control panelYou can Editing photos using the printer control panelPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelPrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing manually Changing the printing mode for a single print job Setting your printer as the default printerChanging the printing mode Pausing print jobsResuming print jobs Canceling print jobsTips for copying CopyingMaking copies Copying an ID card Copying photosCopying a two-sided document Enlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Repeating an image on one Collating copies using the printer control panelMaking a duplex copy manually Copying multiple pages on one sheetMaking a duplex copy Making a duplex copy automaticallyCanceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Scanning documents into an editing application Using the printer softwareScanning FAQ Scanning directly to e-mail using the printer softwareHow can I improve the quality of a scan? How do I scan in black and white? Canceling scan jobsWhy am I being asked for a PIN? What is an application list, and how do I update it?Supported network security options Installing the printer on a wireless networkWireless network compatibility NetworkingPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Before you begin Special wireless installation instructionsAdding the printer to your wireless network Assigning a static IP addressWindows Vista Advanced wireless setupChanging wireless settings after installation Creating an ad hoc wireless networkWindows XP Windows Adding a printer to an existing ad hoc wireless networkUsing the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Prepare the computers to share the printer Sharing a printer in a Windows environmentWhat is an SSID? Networking FAQWhat is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase?How are home networks configured? What is a network?Wireless network examples Scenario 2 Wireless network with Internet access How do I attach the installation cable? Why do I need an installation cable?How are infrastructure and ad hoc networks different? CharacteristicsHow can I improve wireless signal strength? Finding the signal strengthRemove Obstacles Between the Access Point and the Printer Remove Sources of Interference Arrange the Network to Reduce Signal AbsorptionHow do I find the MAC address? What is a MAC address?How do I locate IP addresses? What is an IP address?What is TCP/IP? How to locate a printer IP addressHow are IP addresses assigned? What is a key index?Aligning the printhead Maintaining the printerMaintaining ink cartridges Checking ink levelsCleaning the printhead nozzles Cleaning the exterior of the printerCleaning the scanner glass Setup troubleshooting TroubleshootingUsing the Service Center to solve printer problems If Troubleshooting does not solve your problemChange the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display Remove and Reinsert the Printhead Reconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages Remove and Reinstall the Printer SoftwareMake Sure the INK Cartridges are Inserted Correctly Cannot delete documents from the print queue Make Sure the Printer is not in Power Saver ModePrinter is printing blank pages Printer is busy or does not respondPaper jam in the printer Jams and misfeeds troubleshootingMake Sure the USB Port is Enabled in Windows Cannot print through USBPaper jam in the duplex unit Paper jam in the paper supportCheck Paper Condition Paper or specialty media misfeedsCheck Paper Loading Poor quality at the edges Print troubleshootingStreaks or lines on printed image Maximize Computer Processing Speed Copy and scan troubleshootingComputer slows down when printing Print speed is slowPartial copies or scans of documents or photos Copier or scanner does not respondScanner unit does not close Poor copy or scanned image qualityScanning takes too long or freezes the computer Memory card troubleshootingMemory card troubleshooting checklist Scan was not successfulCheck the Network Connection Nothing happens when a memory card is insertedCannot print documents from a memory card or flash drive Reinsert the Memory CardWireless troubleshooting checklist Wireless troubleshootingDisconnect from VPN Session Resetting the wireless settings to factory defaultsCannot print over wireless network Turn the Wireless Access Point OFF and then Back onCheck Your WEP KEY or WPA Passphrase Make Sure Demo Mode is Turned OFFMove Your Access Point Away from Other Electronic Devices Check the Wireless Signal QualityCheck Your Advanced Security Settings Continue button is unavailable Check Power Wi-Fi indicator light is not litCannot print and there is a firewall on the computer Select the Wireless Port Allow the Wireless Installation to CompleteEnable the Printer Select the Wireless PrinterCheck Network Name Wi-Fi indicator light is still orangeCheck Security Keys Move Your Access Point to Minimize Interference Make Sure the Access Point is onCheck MAC Address Ping the Access Point to Make Sure the Network is Working Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access AgainHow to locate a printer IP address Wireless print server not installed100 Make Sure the Wireless Port is Selected101 Resolving intermittent wireless communications issuesEliminate Sources of Interference Change the Channel the Wireless Router UsesConfigure the Wireless Router with a Unique Ssid 102Change ALL Network Devices to the Same Type Check for Known Issues with the Wireless RouterCheck for Wireless Adapter Updates 103104 Index105 Dpof 106Ssid 107VPN 108
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