Dell P513w Jams and misfeeds troubleshooting, Cannot print through USB, Paper jam in the printer

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Cannot print through USB

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.

MAKE SURE THE USB PORT IS ENABLED IN WINDOWS

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK. The Device Manager opens.

4Click the plus sign (+) beside Universal Serial Bus controllers.

If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.

For more information, see the computer documentation.

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 80

•“Paper jam in the paper support” on page 81

•“Paper jam in the duplex unit” on page 81

•“Paper or specialty media misfeeds” on page 82

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

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Contents

Dell P513w Users Guide MayContents Copying ScanningTroubleshooting 104Safety information About your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyRecycling Finding information about the printerConserving ink Product Information Guide Understanding the parts of the printer UseAbout your printer Replacing ink cartridges Ordering and replacing suppliesOrdering ink cartridges Recycling Dell products Select Printer HomeUsing the printer control panel buttons and menus Using the printer control panelChanging the Power Saver timeout Sided/Eco-ModeChanging temporary settings into new default settings Saving paper and energy with Eco-ModeResetting to factory settings To change the temporary settings into new default settingsTo disable the settings timeout feature Using the printer control panel menusInitial Setup Complete appears on the display Using the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Reinstalling the printer software Checking for software updatesUninstalling the printer software Installing the printer softwareLoading paper and original documents Loading paperSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Printing Tips for printingPrinting basic documents Printing a documentPrinting pages in reverse order Printing multiple pages on one sheetPrinting envelopes If the printer is using a USB connectionPrinting specialty documents Tips on loading label sheets Printing labelsPrinting on custom-size paper Using a memory card or flash drive with the printer Working with photosPrinting photos using the printer control panel Supported memory cards and file typesEditing photos using the printer control panel You canPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled devicePrinting on both sides of the paper duplexing Printing on both sides of the paper duplexing automaticallyPrinting on both sides of the paper duplexing manually Setting your printer as the default printer Changing the printing modePausing print jobs Changing the printing mode for a single print jobCanceling print jobs Resuming print jobsMaking copies CopyingTips for copying Copying a two-sided document Copying photosCopying an ID card Making a copy lighter or darker Adjusting copy qualityEnlarging or reducing images Collating copies using the printer control panel Repeating an image on oneCopying multiple pages on one sheet Making a duplex copyMaking a duplex copy automatically Making a duplex copy manuallyCanceling copy jobs Scanning to a local or network computer ScanningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Using the printer software Scanning documents into an editing applicationHow can I improve the quality of a scan? Scanning directly to e-mail using the printer softwareScanning FAQ Canceling scan jobs Why am I being asked for a PIN?What is an application list, and how do I update it? How do I scan in black and white?Installing the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsPrinting a network setup Interpreting the colors of the Wi-Fi indicator light Installing the printer on a wireless networkInstalling the printer on other computers Special wireless installation instructions Adding the printer to your wireless networkAssigning a static IP address Before you beginAdvanced wireless setup Changing wireless settings after installationCreating an ad hoc wireless network Windows VistaWindows XP Adding a printer to an existing ad hoc wireless network WindowsUsing the printer locally USB Switching between USB and wireless connections Windows onlyUsing the printer wirelessly Sharing a printer in a Windows environment Prepare the computers to share the printerNetworking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID?Wireless network examples What is a network?How are home networks configured? Scenario 2 Wireless network with Internet access Why do I need an installation cable? How do I attach the installation cable?Characteristics How are infrastructure and ad hoc networks different?Remove Obstacles Between the Access Point and the Printer Finding the signal strengthHow can I improve wireless signal strength? Arrange the Network to Reduce Signal Absorption Remove Sources of InterferenceWhat is a MAC address? How do I find the MAC address?What is an IP address? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses?What is a key index? How are IP addresses assigned?Maintaining the printer Maintaining ink cartridgesChecking ink levels Aligning the printheadCleaning the exterior of the printer Cleaning the printhead nozzlesCleaning the scanner glass Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingIncorrect language appears on the display Printhead errorsChange the Language Using the Printer Menus Remove and Reinsert the Printhead Software did not install Reconnect the Printer Power SupplyMake Sure the INK Cartridges are Inserted Correctly Remove and Reinstall the Printer SoftwarePrint job does not print or is missing pages Make Sure the Printer is not in Power Saver Mode Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueJams and misfeeds troubleshooting Make Sure the USB Port is Enabled in WindowsCannot print through USB Paper jam in the printerPaper jam in the paper support Paper jam in the duplex unitCheck Paper Loading Paper or specialty media misfeedsCheck Paper Condition Streaks or lines on printed image Print troubleshootingPoor quality at the edges Copy and scan troubleshooting Computer slows down when printingPrint speed is slow Maximize Computer Processing SpeedCopier or scanner does not respond Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting Memory card troubleshooting checklistScan was not successful Scanning takes too long or freezes the computerNothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveReinsert the Memory Card Check the Network ConnectionWireless troubleshooting Wireless troubleshooting checklistResetting the wireless settings to factory defaults Cannot print over wireless networkTurn the Wireless Access Point OFF and then Back on Disconnect from VPN SessionMake Sure Demo Mode is Turned OFF Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Check Your WEP KEY or WPA PassphraseCheck Your Advanced Security Settings Continue button is unavailable Cannot print and there is a firewall on the computer Wi-Fi indicator light is not litCheck Power Allow the Wireless Installation to Complete Enable the PrinterSelect the Wireless Printer Select the Wireless PortCheck Security Keys Wi-Fi indicator light is still orangeCheck Network Name Check MAC Address Make Sure the Access Point is onMove Your Access Point to Minimize Interference Ping the Access Point to Make Sure the Network is Working Configure the Printer for Wireless Access Again Make Sure Your Computer can Communicate with the PrinterWireless print server not installed How to locate a printer IP addressMake Sure the Wireless Port is Selected 100Resolving intermittent wireless communications issues 101Change the Channel the Wireless Router Uses Configure the Wireless Router with a Unique Ssid102 Eliminate Sources of InterferenceCheck for Known Issues with the Wireless Router Check for Wireless Adapter Updates103 Change ALL Network Devices to the Same TypeIndex 104105 106 Dpof107 Ssid108 VPN