Dell P513w Cannot print and there is a firewall on the computer, Wi-Fi indicator light is not lit

Page 93

Notes:

•When you get to the Software Already Installed screen, make sure you select Install a printer.

•If you have already set up your printer, select Additional Computer when you get to the Setting up a new printer? screen to skip the hardware setup wizard.

CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT

Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:

1Click , or click Start and then click Run.

2In the Start Search or Run box, type devmgmt.msc.

3Press Enter, or click OK. The Device Manager opens.

4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when Device Manager recognizes the USB connection.

•If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.

•If there is no activity on Device Manager, there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.

Cannot print and there is a firewall on the computer

Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:

•Update the firewall using the most recent update available from the manufacturer. Refer to the documentation that came with your firewall for instructions on how to do this.

•If programs request firewall access when you install the printer or try to print, make sure you allow those programs to run.

•Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you have completed the wireless installation.

Wi-Fi indicator light is not lit

CHECK POWER

If the Wi-Fi indictor light is off, make sure the light is on. If the light is not on, check the following:

•Make sure the printer is plugged in and turned on.

•Make sure the printer is plugged into a working outlet.

•If the printer is plugged into a power strip, make sure it is turned on and working.

Troubleshooting

93

Image 93

Contents May Dell P513w Users GuideContents Scanning Copying104 TroubleshootingSafety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyFinding information about the printer Conserving inkRecycling Product Information Guide Use Understanding the parts of the printerAbout your printer Ordering and replacing supplies Ordering ink cartridgesReplacing ink cartridges Select Printer Home Recycling Dell productsUsing the printer control panel Using the printer control panel buttons and menusSided/Eco-Mode Changing the Power Saver timeoutSaving paper and energy with Eco-Mode Changing temporary settings into new default settingsTo change the temporary settings into new default settings Resetting to factory settingsTo disable the settings timeout feature Using the printer control panel menusInitial Setup Complete appears on the display Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Checking for software updates Reinstalling the printer softwareUninstalling the printer software Installing the printer softwareLoading paper Loading paper and original documentsSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Tips for printing PrintingPrinting basic documents Printing a documentPrinting multiple pages on one sheet Printing pages in reverse orderIf the printer is using a USB connection Printing specialty documentsPrinting envelopes Printing labels Printing on custom-size paperTips on loading label sheets Working with photos Using a memory card or flash drive with the printerSupported memory cards and file types Printing photos using the printer control panelYou can Editing photos using the printer control panelPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelPrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing manually Changing the printing mode Setting your printer as the default printerPausing print jobs Changing the printing mode for a single print jobResuming print jobs Canceling print jobsCopying Tips for copyingMaking copies Copying photos Copying an ID cardCopying a two-sided document Adjusting copy quality Enlarging or reducing imagesMaking a copy lighter or darker Repeating an image on one Collating copies using the printer control panelMaking a duplex copy Copying multiple pages on one sheetMaking a duplex copy automatically Making a duplex copy manuallyCanceling copy jobs Scanning Tips for scanningScanning to a local or network computer Using the printer control panel Scanning to a flash drive or memory cardScanning photos into an editing application Scanning documents into an editing application Using the printer softwareScanning directly to e-mail using the printer software Scanning FAQHow can I improve the quality of a scan? Why am I being asked for a PIN? Canceling scan jobsWhat is an application list, and how do I update it? How do I scan in black and white?Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsPrinting a network setup Installing the printer on a wireless network Installing the printer on other computersInterpreting the colors of the Wi-Fi indicator light Adding the printer to your wireless network Special wireless installation instructionsAssigning a static IP address Before you beginChanging wireless settings after installation Advanced wireless setupCreating an ad hoc wireless network Windows VistaWindows XP Windows Adding a printer to an existing ad hoc wireless networkSwitching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB Prepare the computers to share the printer Sharing a printer in a Windows environmentWhat is Wi-Fi Protected Setup? Networking FAQWhere do I find my WEP key or WPA passphrase? What is an SSID?What is a network? How are home networks configured?Wireless network examples Scenario 2 Wireless network with Internet access How do I attach the installation cable? Why do I need an installation cable?How are infrastructure and ad hoc networks different? CharacteristicsFinding the signal strength How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Remove Sources of Interference Arrange the Network to Reduce Signal AbsorptionHow do I find the MAC address? What is a MAC address?What is TCP/IP? What is an IP address?How to locate a printer IP address How do I locate IP addresses?How are IP addresses assigned? What is a key index?Maintaining ink cartridges Maintaining the printerChecking ink levels Aligning the printheadCleaning the printhead nozzles Cleaning the exterior of the printerCleaning the scanner glass Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingPrinthead errors Change the Language Using the Printer MenusIncorrect language appears on the display Remove and Reinsert the Printhead Reconnect the Printer Power Supply Software did not installRemove and Reinstall the Printer Software Print job does not print or is missing pagesMake Sure the INK Cartridges are Inserted Correctly Printer is printing blank pages Make Sure the Printer is not in Power Saver ModePrinter is busy or does not respond Cannot delete documents from the print queueMake Sure the USB Port is Enabled in Windows Jams and misfeeds troubleshootingCannot print through USB Paper jam in the printerPaper jam in the duplex unit Paper jam in the paper supportPaper or specialty media misfeeds Check Paper ConditionCheck Paper Loading Print troubleshooting Poor quality at the edgesStreaks or lines on printed image Computer slows down when printing Copy and scan troubleshootingPrint speed is slow Maximize Computer Processing SpeedScanner unit does not close Copier or scanner does not respondPoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting checklist Memory card troubleshootingScan was not successful Scanning takes too long or freezes the computerCannot print documents from a memory card or flash drive Nothing happens when a memory card is insertedReinsert the Memory Card Check the Network ConnectionWireless troubleshooting checklist Wireless troubleshootingCannot print over wireless network Resetting the wireless settings to factory defaultsTurn the Wireless Access Point OFF and then Back on Disconnect from VPN SessionMove Your Access Point Away from Other Electronic Devices Make Sure Demo Mode is Turned OFFCheck the Wireless Signal Quality Check Your WEP KEY or WPA PassphraseCheck Your Advanced Security Settings Continue button is unavailable Wi-Fi indicator light is not lit Check PowerCannot print and there is a firewall on the computer Enable the Printer Allow the Wireless Installation to CompleteSelect the Wireless Printer Select the Wireless PortWi-Fi indicator light is still orange Check Network NameCheck Security Keys Make Sure the Access Point is on Move Your Access Point to Minimize InterferenceCheck MAC Address Ping the Access Point to Make Sure the Network is Working Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access AgainHow to locate a printer IP address Wireless print server not installed100 Make Sure the Wireless Port is Selected101 Resolving intermittent wireless communications issuesConfigure the Wireless Router with a Unique Ssid Change the Channel the Wireless Router Uses102 Eliminate Sources of InterferenceCheck for Wireless Adapter Updates Check for Known Issues with the Wireless Router103 Change ALL Network Devices to the Same Type104 Index105 Dpof 106Ssid 107VPN 108