Dell P513w manual Troubleshooting, 104

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Maintaining the printer	71
Maintaining ink cartridges	71
Cleaning the exterior of the printer	72
Cleaning the scanner glass	73
Troubleshooting	74
Before you troubleshoot	74
Using the Service Center to solve printer problems	74
If Troubleshooting does not solve your problem	74
Setup troubleshooting	74
Jams and misfeeds troubleshooting	80
Print troubleshooting	83
Copy and scan troubleshooting	84
Memory card troubleshooting	86
Wireless troubleshooting	88
Index	104

Contents

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Contents Dell P513w Users Guide MayContents Copying ScanningTroubleshooting 104Safety information About your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling Product Information Guide Understanding the parts of the printer UseAbout your printer Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Recycling Dell products Select Printer HomeUsing the printer control panel buttons and menus Using the printer control panelChanging the Power Saver timeout Sided/Eco-ModeChanging temporary settings into new default settings Saving paper and energy with Eco-ModeResetting to factory settings To change the temporary settings into new default settingsTo disable the settings timeout feature Using the printer control panel menusInitial Setup Complete appears on the display Using the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Reinstalling the printer software Checking for software updatesUninstalling the printer software Installing the printer softwareLoading paper and original documents Loading paperSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Printing Tips for printingPrinting basic documents Printing a documentPrinting pages in reverse order Printing multiple pages on one sheetPrinting specialty documents If the printer is using a USB connectionPrinting envelopes Printing on custom-size paper Printing labelsTips on loading label sheets Using a memory card or flash drive with the printer Working with photosPrinting photos using the printer control panel Supported memory cards and file typesEditing photos using the printer control panel You canPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled devicePrinting on both sides of the paper duplexing Printing on both sides of the paper duplexing automaticallyPrinting on both sides of the paper duplexing manually Setting your printer as the default printer Changing the printing modePausing print jobs Changing the printing mode for a single print jobCanceling print jobs Resuming print jobsTips for copying CopyingMaking copies Copying an ID card Copying photosCopying a two-sided document Enlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Collating copies using the printer control panel Repeating an image on oneCopying multiple pages on one sheet Making a duplex copyMaking a duplex copy automatically Making a duplex copy manuallyCanceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software Scanning documents into an editing applicationScanning FAQ Scanning directly to e-mail using the printer softwareHow can I improve the quality of a scan? Canceling scan jobs Why am I being asked for a PIN?What is an application list, and how do I update it? How do I scan in black and white?Installing the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructions Adding the printer to your wireless networkAssigning a static IP address Before you beginAdvanced wireless setup Changing wireless settings after installationCreating an ad hoc wireless network Windows VistaWindows XP Adding a printer to an existing ad hoc wireless network WindowsUsing the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Sharing a printer in a Windows environment Prepare the computers to share the printerNetworking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID?How are home networks configured? What is a network?Wireless network examples Scenario 2 Wireless network with Internet access Why do I need an installation cable? How do I attach the installation cable?Characteristics How are infrastructure and ad hoc networks different?How can I improve wireless signal strength? Finding the signal strengthRemove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal Absorption Remove Sources of InterferenceWhat is a MAC address? How do I find the MAC address?What is an IP address? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses?What is a key index? How are IP addresses assigned?Maintaining the printer Maintaining ink cartridgesChecking ink levels Aligning the printheadCleaning the exterior of the printer Cleaning the printhead nozzlesCleaning the scanner glass Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingChange the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display Remove and Reinsert the Printhead Software did not install Reconnect the Printer Power SupplyPrint job does not print or is missing pages Remove and Reinstall the Printer SoftwareMake Sure the INK Cartridges are Inserted Correctly Make Sure the Printer is not in Power Saver Mode Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueJams and misfeeds troubleshooting Make Sure the USB Port is Enabled in WindowsCannot print through USB Paper jam in the printerPaper jam in the paper support Paper jam in the duplex unitCheck Paper Condition Paper or specialty media misfeedsCheck Paper Loading Poor quality at the edges Print troubleshootingStreaks or lines on printed image Copy and scan troubleshooting Computer slows down when printingPrint speed is slow Maximize Computer Processing SpeedCopier or scanner does not respond Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting Memory card troubleshooting checklistScan was not successful Scanning takes too long or freezes the computerNothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveReinsert the Memory Card Check the Network ConnectionWireless troubleshooting Wireless troubleshooting checklistResetting the wireless settings to factory defaults Cannot print over wireless networkTurn the Wireless Access Point OFF and then Back on Disconnect from VPN SessionMake Sure Demo Mode is Turned OFF Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Check Your WEP KEY or WPA PassphraseCheck Your Advanced Security Settings Continue button is unavailable Check Power Wi-Fi indicator light is not litCannot print and there is a firewall on the computer Allow the Wireless Installation to Complete Enable the PrinterSelect the Wireless Printer Select the Wireless PortCheck Network Name Wi-Fi indicator light is still orangeCheck Security Keys Move Your Access Point to Minimize Interference Make Sure the Access Point is onCheck MAC Address Ping the Access Point to Make Sure the Network is Working Configure the Printer for Wireless Access Again Make Sure Your Computer can Communicate with the PrinterWireless print server not installed How to locate a printer IP addressMake Sure the Wireless Port is Selected 100Resolving intermittent wireless communications issues 101Change the Channel the Wireless Router Uses Configure the Wireless Router with a Unique Ssid102 Eliminate Sources of InterferenceCheck for Known Issues with the Wireless Router Check for Wireless Adapter Updates103 Change ALL Network Devices to the Same TypeIndex 104105 106 Dpof107 Ssid108 VPN