Dell P513w manual Check MAC Address, Make Sure the Access Point is on

Page 96

MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)

The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.

You can find the strength of the network signal on the printer network setup page.

CHECK MAC ADDRESS

If your network uses MAC address filtering, make sure that you include the MAC address of the printer in the MAC address filter list. This will allow the printer to operate on the network.

Wi-Fi indicator light is blinking orange during installation

When the Wi-Fi indicator light is blinking orange, it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured. The printer may be unable to join the network because of interference, its distance from the wireless access point (wireless router), or until its settings are changed.

These are possible solutions. Try one or more of the following:

MAKE SURE THE ACCESS POINT IS ON

Check the access point and, if necessary, turn it on.

MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE

There may be temporary interference from other devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to these devices.

MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ACCESS POINT (WIRELESS ROUTER)

The possible distance between devices in 802.11b or 802.11g networks is 300 feet, while the wireless network range potentially doubles in 802.11n networks. The range of your wireless network depends on many factors, including the abilities of your router and network adapters. If you are having trouble printing, try placing the computer and printer no more than 100 feet apart.

You can find the signal strength of the network on the network setup page.

CHECK YOUR WEP KEY OR WPA PASSPHRASE

A WEP key or WPA passphrase is like a password. All devices on a WEP-secured wireless network must share the same WEP key, and all devices on a WPA-secured wireless network must share the same WPA passphrase.

Note: Make sure you copy it exactly, including any capital letters, and store it in a safe place for future reference.

Troubleshooting

96

Image 96 Contents
Dell P513w Users Guide MayContents Copying ScanningTroubleshooting 104Safety information About your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyFinding information about the printer Conserving inkRecycling Product Information Guide Understanding the parts of the printer UseAbout your printer Ordering and replacing supplies Ordering ink cartridgesReplacing ink cartridges Recycling Dell products Select Printer HomeUsing the printer control panel buttons and menus Using the printer control panelChanging the Power Saver timeout Sided/Eco-ModeChanging temporary settings into new default settings Saving paper and energy with Eco-ModeResetting to factory settings To change the temporary settings into new default settingsTo disable the settings timeout feature Using the printer control panel menusInitial Setup Complete appears on the display Using the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Reinstalling the printer software Checking for software updatesUninstalling the printer software Installing the printer softwareLoading paper and original documents Loading paperSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Printing Tips for printingPrinting basic documents Printing a documentPrinting pages in reverse order Printing multiple pages on one sheetIf the printer is using a USB connection Printing specialty documentsPrinting envelopes Printing labels Printing on custom-size paperTips on loading label sheets Using a memory card or flash drive with the printer Working with photosPrinting photos using the printer control panel Supported memory cards and file typesEditing photos using the printer control panel You canPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled devicePrinting on both sides of the paper duplexing Printing on both sides of the paper duplexing automaticallyPrinting on both sides of the paper duplexing manually Setting your printer as the default printer Changing the printing modePausing print jobs Changing the printing mode for a single print jobCanceling print jobs Resuming print jobsCopying Tips for copyingMaking copies Copying photos Copying an ID cardCopying a two-sided document Adjusting copy quality Enlarging or reducing imagesMaking a copy lighter or darker Collating copies using the printer control panel Repeating an image on oneCopying multiple pages on one sheet Making a duplex copyMaking a duplex copy automatically Making a duplex copy manuallyCanceling copy jobs Scanning Tips for scanningScanning to a local or network computer Using the printer control panel Scanning to a flash drive or memory cardScanning photos into an editing application Using the printer software Scanning documents into an editing applicationScanning directly to e-mail using the printer software Scanning FAQHow can I improve the quality of a scan? Canceling scan jobs Why am I being asked for a PIN?What is an application list, and how do I update it? How do I scan in black and white?Installing the printer on a wireless network Wireless network compatibilityNetworking Supported network security optionsPrinting a network setup Installing the printer on a wireless network Installing the printer on other computersInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructions Adding the printer to your wireless networkAssigning a static IP address Before you beginAdvanced wireless setup Changing wireless settings after installationCreating an ad hoc wireless network Windows VistaWindows XP Adding a printer to an existing ad hoc wireless network WindowsSwitching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB Sharing a printer in a Windows environment Prepare the computers to share the printerNetworking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID?What is a network? How are home networks configured?Wireless network examples Scenario 2 Wireless network with Internet access Why do I need an installation cable? How do I attach the installation cable?Characteristics How are infrastructure and ad hoc networks different?Finding the signal strength How can I improve wireless signal strength?Remove Obstacles Between the Access Point and the Printer Arrange the Network to Reduce Signal Absorption Remove Sources of InterferenceWhat is a MAC address? How do I find the MAC address?What is an IP address? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses?What is a key index? How are IP addresses assigned?Maintaining the printer Maintaining ink cartridgesChecking ink levels Aligning the printheadCleaning the exterior of the printer Cleaning the printhead nozzlesCleaning the scanner glass Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingPrinthead errors Change the Language Using the Printer MenusIncorrect language appears on the display Remove and Reinsert the Printhead Software did not install Reconnect the Printer Power SupplyRemove and Reinstall the Printer Software Print job does not print or is missing pagesMake Sure the INK Cartridges are Inserted Correctly Make Sure the Printer is not in Power Saver Mode Printer is printing blank pagesPrinter is busy or does not respond Cannot delete documents from the print queueJams and misfeeds troubleshooting Make Sure the USB Port is Enabled in WindowsCannot print through USB Paper jam in the printerPaper jam in the paper support Paper jam in the duplex unitPaper or specialty media misfeeds Check Paper ConditionCheck Paper Loading Print troubleshooting Poor quality at the edgesStreaks or lines on printed image Copy and scan troubleshooting Computer slows down when printingPrint speed is slow Maximize Computer Processing SpeedCopier or scanner does not respond Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting Memory card troubleshooting checklistScan was not successful Scanning takes too long or freezes the computerNothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveReinsert the Memory Card Check the Network ConnectionWireless troubleshooting Wireless troubleshooting checklistResetting the wireless settings to factory defaults Cannot print over wireless networkTurn the Wireless Access Point OFF and then Back on Disconnect from VPN SessionMake Sure Demo Mode is Turned OFF Move Your Access Point Away from Other Electronic DevicesCheck the Wireless Signal Quality Check Your WEP KEY or WPA PassphraseCheck Your Advanced Security Settings Continue button is unavailable Wi-Fi indicator light is not lit Check Power Cannot print and there is a firewall on the computer Allow the Wireless Installation to Complete Enable the PrinterSelect the Wireless Printer Select the Wireless PortWi-Fi indicator light is still orange Check Network NameCheck Security Keys Make Sure the Access Point is on Move Your Access Point to Minimize InterferenceCheck MAC Address Ping the Access Point to Make Sure the Network is Working Configure the Printer for Wireless Access Again Make Sure Your Computer can Communicate with the PrinterWireless print server not installed How to locate a printer IP addressMake Sure the Wireless Port is Selected 100Resolving intermittent wireless communications issues 101Change the Channel the Wireless Router Uses Configure the Wireless Router with a Unique Ssid102 Eliminate Sources of InterferenceCheck for Known Issues with the Wireless Router Check for Wireless Adapter Updates103 Change ALL Network Devices to the Same TypeIndex 104105 106 Dpof107 Ssid108 VPN