Dell P513w manual Copier or scanner does not respond, Scanner unit does not close

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Copier or scanner does not respond

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

SET YOUR PRINTER AS THE DEFAULT PRINTER

REMOVE AND REINSTALL THE PRINTER SOFTWARE

Scanner unit does not close

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy or scanned image quality

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLEAN THE SCANNER GLASS

ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE

REVIEW THE TIPS FOR COPYING, SCANNING, AND IMPROVING PRINT QUALITY

USE A CLEARER VERSION OF THE ORIGINAL DOCUMENT OR IMAGE

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER

Partial copies or scans of documents or photos

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER

SELECT A PAPER SIZE FROM THE PRINTER SOFTWARE THAT MATCHES THE LOADED PAPER

MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANNING

Troubleshooting

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Contents May Dell P513w Users GuideContents Scanning Copying104 TroubleshootingSafety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling Product Information Guide Use Understanding the parts of the printerAbout your printer Ordering ink cartridges Ordering and replacing suppliesReplacing ink cartridges Select Printer Home Recycling Dell productsUsing the printer control panel Using the printer control panel buttons and menusSided/Eco-Mode Changing the Power Saver timeoutSaving paper and energy with Eco-Mode Changing temporary settings into new default settingsTo change the temporary settings into new default settings Resetting to factory settingsTo disable the settings timeout feature Using the printer control panel menusInitial Setup Complete appears on the display Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirementsUsing the printer software Checking for software updates Reinstalling the printer softwareUninstalling the printer software Installing the printer softwareLoading paper Loading paper and original documentsSheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Tips for printing PrintingPrinting basic documents Printing a documentPrinting multiple pages on one sheet Printing pages in reverse orderPrinting specialty documents If the printer is using a USB connectionPrinting envelopes Printing on custom-size paper Printing labelsTips on loading label sheets Working with photos Using a memory card or flash drive with the printerSupported memory cards and file types Printing photos using the printer control panelYou can Editing photos using the printer control panelPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelPrinting on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingPrinting on both sides of the paper duplexing manually Changing the printing mode Setting your printer as the default printerPausing print jobs Changing the printing mode for a single print jobResuming print jobs Canceling print jobsTips for copying CopyingMaking copies Copying an ID card Copying photosCopying a two-sided document Enlarging or reducing images Adjusting copy qualityMaking a copy lighter or darker Repeating an image on one Collating copies using the printer control panelMaking a duplex copy Copying multiple pages on one sheetMaking a duplex copy automatically Making a duplex copy manuallyCanceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Scanning documents into an editing application Using the printer softwareScanning FAQ Scanning directly to e-mail using the printer softwareHow can I improve the quality of a scan? Why am I being asked for a PIN? Canceling scan jobsWhat is an application list, and how do I update it? How do I scan in black and white?Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security optionsPrinting a network setup Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Adding the printer to your wireless network Special wireless installation instructionsAssigning a static IP address Before you beginChanging wireless settings after installation Advanced wireless setupCreating an ad hoc wireless network Windows VistaWindows XP Windows Adding a printer to an existing ad hoc wireless networkUsing the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Prepare the computers to share the printer Sharing a printer in a Windows environmentWhat is Wi-Fi Protected Setup? Networking FAQWhere do I find my WEP key or WPA passphrase? What is an SSID?How are home networks configured? What is a network?Wireless network examples Scenario 2 Wireless network with Internet access How do I attach the installation cable? Why do I need an installation cable?How are infrastructure and ad hoc networks different? CharacteristicsHow can I improve wireless signal strength? Finding the signal strengthRemove Obstacles Between the Access Point and the Printer Remove Sources of Interference Arrange the Network to Reduce Signal AbsorptionHow do I find the MAC address? What is a MAC address?What is TCP/IP? What is an IP address?How to locate a printer IP address How do I locate IP addresses?How are IP addresses assigned? What is a key index?Maintaining ink cartridges Maintaining the printerChecking ink levels Aligning the printheadCleaning the printhead nozzles Cleaning the exterior of the printerCleaning the scanner glass Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingChange the Language Using the Printer Menus Printhead errorsIncorrect language appears on the display Remove and Reinsert the Printhead Reconnect the Printer Power Supply Software did not installPrint job does not print or is missing pages Remove and Reinstall the Printer SoftwareMake Sure the INK Cartridges are Inserted Correctly Printer is printing blank pages Make Sure the Printer is not in Power Saver ModePrinter is busy or does not respond Cannot delete documents from the print queueMake Sure the USB Port is Enabled in Windows Jams and misfeeds troubleshootingCannot print through USB Paper jam in the printerPaper jam in the duplex unit Paper jam in the paper supportCheck Paper Condition Paper or specialty media misfeedsCheck Paper Loading Poor quality at the edges Print troubleshootingStreaks or lines on printed image Computer slows down when printing Copy and scan troubleshootingPrint speed is slow Maximize Computer Processing SpeedScanner unit does not close Copier or scanner does not respondPoor copy or scanned image quality Partial copies or scans of documents or photosMemory card troubleshooting checklist Memory card troubleshootingScan was not successful Scanning takes too long or freezes the computerCannot print documents from a memory card or flash drive Nothing happens when a memory card is insertedReinsert the Memory Card Check the Network ConnectionWireless troubleshooting checklist Wireless troubleshootingCannot print over wireless network Resetting the wireless settings to factory defaultsTurn the Wireless Access Point OFF and then Back on Disconnect from VPN SessionMove Your Access Point Away from Other Electronic Devices Make Sure Demo Mode is Turned OFFCheck the Wireless Signal Quality Check Your WEP KEY or WPA PassphraseCheck Your Advanced Security Settings Continue button is unavailable Check Power Wi-Fi indicator light is not litCannot print and there is a firewall on the computer Enable the Printer Allow the Wireless Installation to CompleteSelect the Wireless Printer Select the Wireless PortCheck Network Name Wi-Fi indicator light is still orangeCheck Security Keys Move Your Access Point to Minimize Interference Make Sure the Access Point is onCheck MAC Address Ping the Access Point to Make Sure the Network is Working Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access AgainHow to locate a printer IP address Wireless print server not installed100 Make Sure the Wireless Port is Selected101 Resolving intermittent wireless communications issuesConfigure the Wireless Router with a Unique Ssid Change the Channel the Wireless Router Uses102 Eliminate Sources of InterferenceCheck for Wireless Adapter Updates Check for Known Issues with the Wireless Router103 Change ALL Network Devices to the Same Type104 Index105 Dpof 106Ssid 107VPN 108