Dell 3000 manual Warranties and Return Policy, Limited One-Year Warranty U.S. and Canada Only

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Appendix D

Warranties and Return Policy

Dell systems come with either a one-year limited war- ranty or a three-year limited warranty. The standard limited one-year and three-year warranties for systems purchased in the U.S. and Canada are included in the fol- lowing subsections. However, your actual limited warranty statement is noted on your invoice and included in the documentation accompanying your system.

Limited One-Year Warranty (U.S. and Canada Only)

Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry- standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is one year beginning on the date of invoice, as further described in the following text.

Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preven- tive maintenance, and problems caused by use of parts and components not supplied by Dell.

This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department; accesso- ries or parts that are not installed in the Dell factory; or DellWare products. Monitors, keyboards, and mice that

are Dell-branded or that are included on Dell’s standard price list are covered under this warranty; all other moni- tors, keyboards, and mice (including those sold through the DellWare program) are not covered.

Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must call Dell’s Customer Technical Support within the warranty period. Refer to the chapter titled “Getting Help” in your Diagnostics and Troubleshooting Guide or the section titled “Contacting Dell” in your online System User’s Guide to find the appropriate telephone number for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the ship- ment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you (freight prepaid) if you use an address in the continental U.S. or Canada, where applicable. Ship- ments to other locations will be made freight collect.

NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards.

Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manu- facturers in performing warranty repairs and building replacement products. If Dell repairs or replaces a prod- uct, its warranty term is not extended.

DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDI- TIONAS OR MERCHANTABILITY AND FITNESS

Warranties and Return Policy

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Contents 551&$1 7528%/6+227,1 Page When Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge Viii Warranty and Return Policy Information PrefaceAbout This Guide Other Documents You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer IntroductionBack View of the Portable Computer Hardware FeaturesIntroduction Available Options Software FeaturesUsing the Power Button Accessing Online DocumentationGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesSetup Program Accessing the Setup ProgramMain Menu Options Floppy Drive Quiet BootSystem Time System DateSystem Memory Extended MemorySystem Devices Menu Options CD-ROM Drive Speed PS/2 MouseIDE Controller FDD ControllerSecurity Menu Options AudioPower Menu Options System PasswordSet System Password Password on BootSuspend Time-Out Power Management ModeSmart CPU Mode Standby Time-OutResume on Time of Day Suspend ModeBoot Menu Options Resume on Modem RingExit Menu Options Boot Menu of Setup ProgramReinstalling Utilities and Drivers Adapter Type box, click the Change Button Reinstalling Video DriversClick the Settings tab Click the Advanced Properties button Double-click the Display iconReinstalling Infrared Drivers Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling the Soft WavetableClick Technical Information, and then click Documentation Reinstalling the System User’s GuideClick the Service and Support icon When prompted, save the file to your hard-disk driveIs your computer wet or damaged? Troubleshooting Your ComputerBacking Up Your Files Basic ChecksDid you receive a system message or beep code? Checking ConnectionsChecking an Optional Device Look and ListenBoot Routine Indications Setup OptionsMessages and Codes System Error MessagesFaulty Ter 5, Getting Help Cmos System Beep CodesBeep Codes Error Messages Finding Software SolutionsInstalling and Configuring Software Using SoftwareAvoiding Interrupt Assignment Conflicts Input ErrorsMemory-Resident Programs Program ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTroubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureCall Dell for technical assistance Total Power Failure When Using a BatteryIs the battery status indicator blinking? Yes. Go to step Use the AC adapter to fully charge the batteryDoes the computer display a drive error message? No Power to a Part of the ComputerTroubleshooting the Diskette Drive Troubleshooting the CD-ROM DriveTroubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External KeyboardTroubleshooting the Built-In Display Troubleshooting MemoryIs an external monitor connected to the computer? Troubleshooting an External MonitorTroubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsAttempt another print operation on the parallel printer Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Change the necessary statements in the start-up filesTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Running the Dell Diagnostics Features of the Dell DiagnosticsWhen to Use the Dell Diagnostics Before You Start Testing Starting the Dell DiagnosticsInstall a CD-ROM drive in the options bay How to Use the Dell Diagnostics Completing the Dell DiagnosticsConfirming the System Configuration Information Select How to Use the MenuMain Menu Options RunOptions Option Parameters Maximum Errors AllowedNumber of Times to Repeat Tests Pause for User ResponseOutput Device for Error Messages Output Device for Status MessagesTest Limits Quit Tests in the Dell DiagnosticsAbout Key-HelpRAM Dell Diagnostics TestsDell Diagnostics Tests Error Messages RAM Test GroupSystem Set Test Group Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Why Run the Mouse Test? Mouse TestDiskette Drives Test Group Why Run a Diskette Drives Test? Why Run a Hard-Disk Drives Test?Hard-Disk Drives Non-SCSI Test Group IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Parallel Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Serial/Infrared Ports Test GroupAudio Test Group Why Run an Audio Test?Dell Inspiron 3000 Reference and Troubleshooting Guide Review the Dell Q&A Run the diagnostics for your Dell computerGetting Help Technical AssistanceHelp Tools Help ToolsAutoTech Service Reference and Troubleshooting GuideCommercial Online Service Dell Diagnostics ProgramAutomated Order-Status System TechFax ServiceTechnical Support Service TechConnect BBSBefore You Call Problems With Your OrderReturning Items for Warranty Repair or Credit Product InformationDiagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Belgium Dell Contact NumbersAustralia AustriaChina BruneiCanada ChileGermany DenmarkFinland FranceKorea IrelandItaly JapanMalaysia Latin AmericaLuxembourg MacauNorway MexicoNetherlands New ZealandPacific Countries SingaporeSouth Africa Southeast AsianSwitzerland TaiwanThailand Table A-1. Technical Specifications Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Video Hardware Test Diagnostic Video TestsText Mode Character Test Video Memory TestCharacter Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Graphics Mode Test Text Mode Pages TestColor Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory NoticesIC Notice Canada Only Modem RequirementsEN 55022 Compliance Czech Republic Only CE NoticeCanadian Modem Requirements Korean Regulatory Notice Vcci Notices Japan Only8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeNOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyCoverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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