Dell 3000 manual Denmark, Finland, France, Germany, Hong Kong

Page 97

Table 5-3. Dell Contact Numbers (continued)

 

 

Area

Local Number or

Country (City)

Department Name or Service

Code

Toll-Free Number

Denmark*

Customer Care, Technical Support, and Sales

. . . . . . . . . .

. toll free: 800 171 62

(Horsholm)

 

 

 

 

 

 

 

Finland*

Customer Support and Technical Support

. . . . . . . . . .

toll free: 0800-534 55

(Helsinki)

Sales

 

. toll free: 0800-33 55

 

. . . . . . . . . .

 

 

 

 

France*

Technical Support (Paris)

01

. . . . . . . . 47 62 68 90

(Paris/Montpellier)

Technical Support (Montpellier)

04 . . .

. . . . . . . . 67 06 62 86

 

 

Customer Care (Major Accounts) (Paris)

01

. . . . . . . . 47 62 69 39

 

Customer Care (VAR Accounts) (Paris)

01

. . . . . . . . 47 62 69 26

 

Customer Care (Direct Sales) (Paris)

01

. . . . . . . . 47 62 69 76

 

TechFax (Montpellier)

04

. . . . . . . . 67 22 53 11

 

TechConnect BBS (Montpellier)

04

. . . . . . . . 67 22 53 04

 

Switchboard (Paris)

01

. . . . . . . . 47 62 68 50

 

Switchboard (Montpellier)

04

. . . . . . . . 67 06 65 51

 

 

 

 

Germany*

Customer Technical Support

06103 . . . .

. . . . . . . . . . . 971-200

(Langen)

Customer Care

06103

. . . . . . . . . . . 971-500

 

 

TechConnect BBS

06103 . . . .

. . . . . . . . . . . 971-666

 

Sales

06103 . . . .

. . . . . . . . . . . 971-460

 

 

 

 

Hong Kong

Technical Support

 

. . . . . . . . . . 810 4948

NOTE: Customers in

(Dell Dimension systems only) (Penang, Malaysia)

. . . . . . . . . .

Technical Support (Other systems)

 

toll free: 800 96 4107

Hong Kong call Malaysia

. . . . . . . . . .

for technical assistance

Customer Service (Penang, Malaysia)

 

. . . . . . . . . . 810 4949

for Dell Dimension sys-

. . . . . . . . . .

 

 

 

tems and for customer

Transaction Sales

 

toll free: 800 96 4109

assistance.

. . . . . . . . . .

 

 

 

 

Corporate Sales

. . . . . . . . . .

toll free: 800 96 4108

*For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.).

Getting Help

5-11

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Contents 551&$1 7528%/6+227,1 Page When Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge Viii Preface Warranty and Return Policy InformationAbout This Guide Notational Conventions Other Documents You May NeedTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer IntroductionBack View of the Portable Computer Hardware FeaturesIntroduction Using the Power Button Software FeaturesAccessing Online Documentation Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesAccessing the Setup Program Setup ProgramMain Menu Options System Time Quiet BootSystem Date Floppy DriveExtended Memory System MemorySystem Devices Menu Options IDE Controller PS/2 MouseFDD Controller CD-ROM Drive SpeedSecurity Menu Options AudioSet System Password System PasswordPassword on Boot Power Menu OptionsSmart CPU Mode Power Management ModeStandby Time-Out Suspend Time-OutBoot Menu Options Suspend ModeResume on Modem Ring Resume on Time of DayExit Menu Options Boot Menu of Setup ProgramReinstalling Utilities and Drivers Click the Settings tab Click the Advanced Properties button Reinstalling Video DriversDouble-click the Display icon Adapter Type box, click the Change ButtonReinstalling Audio Drivers Reinstalling Touch Pad DriversReinstalling the Soft Wavetable Reinstalling Infrared DriversClick the Service and Support icon Reinstalling the System User’s GuideWhen prompted, save the file to your hard-disk drive Click Technical Information, and then click DocumentationBacking Up Your Files Troubleshooting Your ComputerBasic Checks Is your computer wet or damaged?Did you receive a system message or beep code? Checking ConnectionsChecking an Optional Device Look and ListenBoot Routine Indications Setup OptionsMessages and Codes System Error MessagesFaulty Ter 5, Getting Help Cmos System Beep CodesBeep Codes Installing and Configuring Software Finding Software SolutionsUsing Software Error MessagesMemory-Resident Programs Input ErrorsProgram Conflicts Avoiding Interrupt Assignment ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTroubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureIs the battery status indicator blinking? Yes. Go to step Total Power Failure When Using a BatteryUse the AC adapter to fully charge the battery Call Dell for technical assistanceTroubleshooting the Diskette Drive No Power to a Part of the ComputerTroubleshooting the CD-ROM Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External KeyboardTroubleshooting the Built-In Display Troubleshooting MemoryIs an external monitor connected to the computer? Troubleshooting an External MonitorTroubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsTroubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterChange the necessary statements in the start-up files Attempt another print operation on the parallel printerTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Features of the Dell Diagnostics Running the Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics Before You Start TestingInstall a CD-ROM drive in the options bay How to Use the Dell Diagnostics Completing the Dell DiagnosticsConfirming the System Configuration Information Main Menu Options How to Use the MenuRun SelectOptions Number of Times to Repeat Tests Maximum Errors AllowedPause for User Response Option ParametersOutput Device for Status Messages Output Device for Error MessagesTest Limits About Tests in the Dell DiagnosticsKey-Help QuitRAM Dell Diagnostics TestsDell Diagnostics Tests RAM Test Group Error MessagesSystem Set Test Group Video Test Group Why Run a Keyboard Test? Why Run a Video Test?Keyboard Test Group Mouse Test Why Run the Mouse Test?Diskette Drives Test Group Why Run a Hard-Disk Drives Test? Why Run a Diskette Drives Test?Hard-Disk Drives Non-SCSI Test Group IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Why Run a Parallel Ports Test? Why Run a Serial/Infrared Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupAudio Test Group Why Run an Audio Test?Dell Inspiron 3000 Reference and Troubleshooting Guide Getting Help Run the diagnostics for your Dell computerTechnical Assistance Review the Dell Q&AHelp Tools Help ToolsCommercial Online Service Reference and Troubleshooting GuideDell Diagnostics Program AutoTech ServiceTechnical Support Service TechFax ServiceTechConnect BBS Automated Order-Status SystemReturning Items for Warranty Repair or Credit Problems With Your OrderProduct Information Before You CallDiagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Australia Dell Contact NumbersAustria BelgiumCanada BruneiChile ChinaFinland DenmarkFrance GermanyItaly IrelandJapan KoreaLuxembourg Latin AmericaMacau MalaysiaNetherlands MexicoNew Zealand NorwaySouth Africa SingaporeSoutheast Asian Pacific CountriesTaiwan SwitzerlandThailand Table A-1. Technical Specifications Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Text Mode Character Test Diagnostic Video TestsVideo Memory Test Video Hardware TestCharacter Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xColor Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Graphics Mode Test Text Mode Pages TestColor Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory NoticesIC Notice Canada Only Modem RequirementsCE Notice EN 55022 Compliance Czech Republic OnlyCanadian Modem Requirements Korean Regulatory Notice Vcci Notices Japan Only8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeNOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyCoverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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