Dell
3000
manual
Viii
Troubleshooting
Specification
Install
Error codes
Password
Faulty Ter 5, Getting Help
Problems With Your Order
Running the Dell Diagnostics
Accessing Online Documentation
Setup Program
Page 6
viii
Page 5
Page 7
Image 6
Page 5
Page 7
Contents
551&$1 7528%/6+227,1
Page
Safety Instructions
When Using Your Computer
When Removing or Installing Memory Modules
Ergonomic Computing Habits
Protecting Against Electrostatic Discharge
Viii
Warranty and Return Policy Information
Preface
About This Guide
Other Documents You May Need
Notational Conventions
Typographical Conventions
Examples autoexec.bat and c\windows
Xii
Contents
Chapter Troubleshooting Your Computer
Chapter Running the Dell Diagnostics
Xvi
Chapter Getting Help
Xviii
Appendix C Regulatory Notices
Figures
Dell Confidential Preliminary 2/4/98
Xxiv
Xxv
Xxvi
Introduction
Front View of the Portable Computer
Hardware Features
Back View of the Portable Computer
Introduction
Accessing Online Documentation
Software Features
Using the Power Button
Available Options
Getting Help
Dell Inspiron 3000 Reference and Troubleshooting Guide
Customizing System Features
System Utilities
Setup Program
Accessing the Setup Program
Main Menu Options
System Date
Quiet Boot
System Time
Floppy Drive
System Memory
Extended Memory
System Devices Menu Options
FDD Controller
PS/2 Mouse
IDE Controller
CD-ROM Drive Speed
Audio
Security Menu Options
Password on Boot
System Password
Set System Password
Power Menu Options
Standby Time-Out
Power Management Mode
Smart CPU Mode
Suspend Time-Out
Resume on Modem Ring
Suspend Mode
Boot Menu Options
Resume on Time of Day
Boot Menu of Setup Program
Exit Menu Options
Reinstalling Utilities and Drivers
Double-click the Display icon
Reinstalling Video Drivers
Click the Settings tab Click the Advanced Properties button
Adapter Type box, click the Change Button
Reinstalling the Soft Wavetable
Reinstalling Touch Pad Drivers
Reinstalling Audio Drivers
Reinstalling Infrared Drivers
When prompted, save the file to your hard-disk drive
Reinstalling the System User’s Guide
Click the Service and Support icon
Click Technical Information, and then click Documentation
Basic Checks
Troubleshooting Your Computer
Backing Up Your Files
Is your computer wet or damaged?
Checking Connections
Did you receive a system message or beep code?
Look and Listen
Checking an Optional Device
Setup Options
Boot Routine Indications
System Error Messages
Messages and Codes
Faulty Ter 5, Getting Help
System Beep Codes
Cmos
Beep Codes
Using Software
Finding Software Solutions
Installing and Configuring Software
Error Messages
Program Conflicts
Input Errors
Memory-Resident Programs
Avoiding Interrupt Assignment Conflicts
Troubleshooting Procedures
Troubleshooting a Wet Computer
Troubleshooting a Damaged Computer
Troubleshooting a Power Failure
Total Power Failure When Using the AC Adapter
Use the AC adapter to fully charge the battery
Total Power Failure When Using a Battery
Is the battery status indicator blinking? Yes. Go to step
Call Dell for technical assistance
Troubleshooting the CD-ROM Drive
No Power to a Part of the Computer
Troubleshooting the Diskette Drive
Does the computer display a drive error message?
Troubleshooting the Hard-Disk Drive
Troubleshooting an External Keyboard
Does the computer recognize the external keyboard?
Troubleshooting Memory
Troubleshooting the Built-In Display
Troubleshooting an External Monitor
Is an external monitor connected to the computer?
Troubleshooting the Serial and Parallel Ports
Troubleshooting the Basic I/O Functions
Change the necessary statements in the start-up files
Troubleshooting a Parallel Printer
Troubleshooting a Serial I/O Device
Attempt another print operation on the parallel printer
Troubleshooting the Infrared Port
Troubleshooting the Touch Pad
Troubleshooting Audio Functions
Dell Inspiron 3000 Reference and Troubleshooting Guide
Running the Dell Diagnostics
Features of the Dell Diagnostics
When to Use the Dell Diagnostics
Before You Start Testing
Starting the Dell Diagnostics
Install a CD-ROM drive in the options bay
Completing the Dell Diagnostics
How to Use the Dell Diagnostics
Confirming the System Configuration Information
Run
How to Use the Menu
Main Menu Options
Select
Options
Pause for User Response
Maximum Errors Allowed
Number of Times to Repeat Tests
Option Parameters
Output Device for Error Messages
Output Device for Status Messages
Test Limits
Key-Help
Tests in the Dell Diagnostics
About
Quit
Dell Diagnostics Tests
RAM
Dell Diagnostics Tests
Error Messages
RAM Test Group
System Set Test Group
Video Test Group
Why Run a Video Test?
Why Run a Keyboard Test?
Keyboard Test Group
Why Run the Mouse Test?
Mouse Test
Diskette Drives Test Group
Why Run a Diskette Drives Test?
Why Run a Hard-Disk Drives Test?
Hard-Disk Drives Non-SCSI Test Group
Why Run an IDE CD ROM Drives Test?
IDE CD ROM Drives Test Group
Serial/Infrared Ports Test Group
Why Run a Serial/Infrared Ports Test?
Why Run a Parallel Ports Test?
Parallel Ports Test Group
Why Run an Audio Test?
Audio Test Group
Dell Inspiron 3000 Reference and Troubleshooting Guide
Technical Assistance
Run the diagnostics for your Dell computer
Getting Help
Review the Dell Q&A
Help Tools
Help Tools
Dell Diagnostics Program
Reference and Troubleshooting Guide
Commercial Online Service
AutoTech Service
TechConnect BBS
TechFax Service
Technical Support Service
Automated Order-Status System
Product Information
Problems With Your Order
Returning Items for Warranty Repair or Credit
Before You Call
Diagnostics Checklist
Diagnostics Checklist
Dell Contact Numbers
1344
International Dialing Codes
Austria
Dell Contact Numbers
Australia
Belgium
Chile
Brunei
Canada
China
France
Denmark
Finland
Germany
Japan
Ireland
Italy
Korea
Macau
Latin America
Luxembourg
Malaysia
New Zealand
Mexico
Netherlands
Norway
Southeast Asian
Singapore
South Africa
Pacific Countries
Switzerland
Taiwan
Thailand
Technical Specifications
Table A-1. Technical Specifications
Sdram
Audio
Display XGA
Touch Pad
Table A-1. Technical Specifications
AC Adapter
Environmental Computer
Video Memory Test
Diagnostic Video Tests
Text Mode Character Test
Video Hardware Test
Character Attributes Subtest 40 x
Character Attributes Subtest 80 x
Character Set Subtest 80 x
Character Set Subtest 40 x
Text Mode Color Test
Color Attributes Subtest 80 x
Table B-1. Color Attributes
Text Mode Pages Test
Graphics Mode Test
Color Palettes Test
Solid Colors Test
Regulatory Notices
FCC Class B Notice U.S. Only
Modem Requirements
IC Notice Canada Only
EN 55022 Compliance Czech Republic Only
CE Notice
Canadian Modem Requirements
Vcci Notices Japan Only
Korean Regulatory Notice
Polish Center for Testing and Certification Notice
8ZNBHBOJB 1PMTLJFHP$FOUSVN
NOM 024 Information Mexico Only
Limited One-Year Warranty U.S. and Canada Only
Warranties and Return Policy
Limited Three-Year Warranty U.S. and Canada Only
Coverage During Year One
Coverage During Years Two and Three
General
Total Satisfaction Return Policy U.S. and Canada Only
Index
Dell Inspiron 3000 Reference and Troubleshooting Guide
Help tools TechFax service, 5-4 user’s documentation
Dell Inspiron 3000 Reference and Troubleshooting Guide
Post
Dell Inspiron 3000 Reference and Troubleshooting Guide
Index
XGA display
Dell Information Development
File Names &
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