Dell 3000 manual Completing the Dell Diagnostics, How to Use the Dell Diagnostics

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Dell Computer Corporation

Dell Inspiron 3000 Diagnostics

DIAGNOSTICS MENU

Run All Tests

RUn Quick Tests

Run Specific Tests

Exit To MS-DOS

Figure 4-1. Diagnostics Menu

For a quick check of your system, select the Run Quick Tests option. This option runs only the subtests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the odds of tracing the source of the prob- lem quickly. For a complete check of your system, select the Run All Tests option. To check a particular area of your system, select the Run Specific Tests option.

Completing the Dell Diagnostics

After you complete the Dell Diagnostics, use the Setup program to restore the computer’s previous configuration.

In the Exit menu of the Setup program, select Reset to Factory Default Values or Reset to Previous Values.

Selecting Reset to Factory Default Values restores the Setup configuration to its original state. Selecting Reset to Previous Values restores the last user-specified configuration.

How to Use the Dell Diagnostics

When you select Run All Tests or Run Specific Tests from the Diagnostics Menu, the main screen of the diag- nostics appears (see Figure 4-2). The main screen lists the diagnostic test groups, gives information about the con- figuration of the computer, and allows you to select options from a menu.

To select an option from the Diagnostics Menu, highlight the option and press <Enter>, or press the key that corre- sponds to the highlighted letter in the option.

Information on the main screen of the diagnostics is pre- sented in the following five areas:

Two lines at the top of the screen identify the diagnostics and give its version number.

On the left side of the screen, the Available test groups area lists the diagnostic test groups in the order they will be run if you select the Run menu option and then the All menu option. Press the up- or down-arrow key to highlight a test group.

On the right side of the screen, the System Configu- ration area lists the computer’s current hardware settings.

At the bottom of the screen is the menu area. The first line lists the options you can select; press the left- or right-arrow key to highlight a menu option. The second line gives information about the option currently highlighted.

CAUTION: While the diagnostic tests are running, do not interrupt the tests, do not unplug the AC adapter (or plug one in if you are running the tests from battery power), and do not reboot the com- puter. Interrupting the tests in any of these ways could lead to the loss of system data.

Running the Dell Diagnostics

4-3

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Contents 551&$1 7528%/6+227,1 Page When Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge Viii Warranty and Return Policy Information PrefaceAbout This Guide Other Documents You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer IntroductionBack View of the Portable Computer Hardware FeaturesIntroduction Using the Power Button Software FeaturesAccessing Online Documentation Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesSetup Program Accessing the Setup ProgramMain Menu Options System Time Quiet BootSystem Date Floppy DriveSystem Memory Extended MemorySystem Devices Menu Options IDE Controller PS/2 MouseFDD Controller CD-ROM Drive SpeedSecurity Menu Options AudioSet System Password System PasswordPassword on Boot Power Menu OptionsSmart CPU Mode Power Management ModeStandby Time-Out Suspend Time-OutBoot Menu Options Suspend ModeResume on Modem Ring Resume on Time of DayExit Menu Options Boot Menu of Setup ProgramReinstalling Utilities and Drivers Click the Settings tab Click the Advanced Properties button Reinstalling Video DriversDouble-click the Display icon Adapter Type box, click the Change ButtonReinstalling Audio Drivers Reinstalling Touch Pad DriversReinstalling the Soft Wavetable Reinstalling Infrared DriversClick the Service and Support icon Reinstalling the System User’s GuideWhen prompted, save the file to your hard-disk drive Click Technical Information, and then click DocumentationBacking Up Your Files Troubleshooting Your ComputerBasic Checks Is your computer wet or damaged?Did you receive a system message or beep code? Checking ConnectionsChecking an Optional Device Look and ListenBoot Routine Indications Setup OptionsMessages and Codes System Error MessagesFaulty Ter 5, Getting Help Cmos System Beep CodesBeep Codes Installing and Configuring Software Finding Software SolutionsUsing Software Error MessagesMemory-Resident Programs Input ErrorsProgram Conflicts Avoiding Interrupt Assignment ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTroubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureIs the battery status indicator blinking? Yes. Go to step Total Power Failure When Using a BatteryUse the AC adapter to fully charge the battery Call Dell for technical assistanceTroubleshooting the Diskette Drive No Power to a Part of the ComputerTroubleshooting the CD-ROM Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External KeyboardTroubleshooting the Built-In Display Troubleshooting MemoryIs an external monitor connected to the computer? Troubleshooting an External MonitorTroubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsTroubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterChange the necessary statements in the start-up files Attempt another print operation on the parallel printerTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Running the Dell Diagnostics Features of the Dell DiagnosticsWhen to Use the Dell Diagnostics Before You Start Testing Starting the Dell DiagnosticsInstall a CD-ROM drive in the options bay How to Use the Dell Diagnostics Completing the Dell DiagnosticsConfirming the System Configuration Information Main Menu Options How to Use the MenuRun SelectOptions Number of Times to Repeat Tests Maximum Errors AllowedPause for User Response Option ParametersOutput Device for Error Messages Output Device for Status MessagesTest Limits About Tests in the Dell DiagnosticsKey-Help QuitRAM Dell Diagnostics TestsDell Diagnostics Tests Error Messages RAM Test GroupSystem Set Test Group Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Why Run the Mouse Test? Mouse TestDiskette Drives Test Group Why Run a Diskette Drives Test? Why Run a Hard-Disk Drives Test?Hard-Disk Drives Non-SCSI Test Group IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Why Run a Parallel Ports Test? Why Run a Serial/Infrared Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupAudio Test Group Why Run an Audio Test?Dell Inspiron 3000 Reference and Troubleshooting Guide Getting Help Run the diagnostics for your Dell computerTechnical Assistance Review the Dell Q&AHelp Tools Help ToolsCommercial Online Service Reference and Troubleshooting GuideDell Diagnostics Program AutoTech ServiceTechnical Support Service TechFax ServiceTechConnect BBS Automated Order-Status SystemReturning Items for Warranty Repair or Credit Problems With Your OrderProduct Information Before You CallDiagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Australia Dell Contact NumbersAustria BelgiumCanada BruneiChile ChinaFinland DenmarkFrance GermanyItaly IrelandJapan KoreaLuxembourg Latin AmericaMacau MalaysiaNetherlands MexicoNew Zealand NorwaySouth Africa SingaporeSoutheast Asian Pacific CountriesSwitzerland TaiwanThailand Table A-1. Technical Specifications Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Text Mode Character Test Diagnostic Video TestsVideo Memory Test Video Hardware TestCharacter Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Graphics Mode Test Text Mode Pages TestColor Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory NoticesIC Notice Canada Only Modem RequirementsEN 55022 Compliance Czech Republic Only CE NoticeCanadian Modem Requirements Korean Regulatory Notice Vcci Notices Japan Only8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeNOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyCoverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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