Dell 3000 manual Help Tools

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before you call Dell for technical assistance. Find the Express Service Code icon in the Dell Accesso- ries folder. Double-click the icon and follow the directions.

When prompted by Dell’s automated telephone sys- tem, enter the express service code to route your call directly to the proper support personnel.

NOTE: Dell’s Express Service may not be available in all countries.

For instructions on using the technical support ser- vice, see “Technical Support Service” and “Before You Call” found later in this chapter.

Help Tools

Dell provides a number of tools to assist you. Table 5-1 lists subjects you may want information about, tasks you may want to perform, and the tool(s) you can use for help. Each tool is described later in this section.

Table 5-1. Help Tools

Subject or Task	Tool

BIOS revisions

Frequently asked questions

Information about Dell, its products, and its service and support policies

Installation instructions

Interrupt maps

Ordering parts

Software update information

Technical notes on system compatibility and revisions

Technical training class information

Technical specifications

Troubleshooting, step-by-step instructions

Unresolved problems requiring assistance from a Dell technician

TechConnect BBS

Dell Q&A, AutoTech service

TechFax service, TechConnect BBS, World Wide Web on the Internet

Online System User’s Guide, Reference and Troubleshoot- ing Guide, technical support service, AutoTech service

TechFax service

Technical support service, TechConnect BBS

TechFax service

TechFax service

TechFax service

TechFax service, online System User’s Guide , Reference and Troubleshooting Guide

Reference and Troubleshooting Guide, Dell Diagnostics program, AutoTech service

Technical support service, TechConnect BBS

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide .

5-2 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Contents 551&$1 7528%/6+227,1 Page Safety Instructions When Using Your ComputerWhen Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge Viii Preface Warranty and Return Policy InformationAbout This Guide Notational Conventions Other Documents You May NeedTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Introduction Front View of the Portable ComputerHardware Features Back View of the Portable ComputerIntroduction Software Features Using the Power ButtonAccessing Online Documentation Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide Customizing System Features System UtilitiesAccessing the Setup Program Setup ProgramMain Menu Options Quiet Boot System TimeSystem Date Floppy DriveExtended Memory System MemorySystem Devices Menu Options PS/2 Mouse IDE ControllerFDD Controller CD-ROM Drive SpeedAudio Security Menu OptionsSystem Password Set System PasswordPassword on Boot Power Menu OptionsPower Management Mode Smart CPU ModeStandby Time-Out Suspend Time-OutSuspend Mode Boot Menu OptionsResume on Modem Ring Resume on Time of DayBoot Menu of Setup Program Exit Menu OptionsReinstalling Utilities and Drivers Reinstalling Video Drivers Click the Settings tab Click the Advanced Properties buttonDouble-click the Display icon Adapter Type box, click the Change ButtonReinstalling Touch Pad Drivers Reinstalling Audio DriversReinstalling the Soft Wavetable Reinstalling Infrared DriversReinstalling the System User’s Guide Click the Service and Support iconWhen prompted, save the file to your hard-disk drive Click Technical Information, and then click DocumentationTroubleshooting Your Computer Backing Up Your FilesBasic Checks Is your computer wet or damaged?Checking Connections Did you receive a system message or beep code?Look and Listen Checking an Optional DeviceSetup Options Boot Routine IndicationsSystem Error Messages Messages and CodesFaulty Ter 5, Getting Help System Beep Codes CmosBeep Codes Finding Software Solutions Installing and Configuring SoftwareUsing Software Error MessagesInput Errors Memory-Resident ProgramsProgram Conflicts Avoiding Interrupt Assignment ConflictsTroubleshooting Procedures Troubleshooting a Wet ComputerTroubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC AdapterTotal Power Failure When Using a Battery Is the battery status indicator blinking? Yes. Go to stepUse the AC adapter to fully charge the battery Call Dell for technical assistanceNo Power to a Part of the Computer Troubleshooting the Diskette DriveTroubleshooting the CD-ROM Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Troubleshooting an External Keyboard Does the computer recognize the external keyboard?Troubleshooting Memory Troubleshooting the Built-In DisplayTroubleshooting an External Monitor Is an external monitor connected to the computer?Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O FunctionsTroubleshooting a Parallel Printer Troubleshooting a Serial I/O DeviceChange the necessary statements in the start-up files Attempt another print operation on the parallel printerTroubleshooting the Infrared Port Troubleshooting the Touch PadTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Features of the Dell Diagnostics Running the Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics Before You Start TestingInstall a CD-ROM drive in the options bay Completing the Dell Diagnostics How to Use the Dell DiagnosticsConfirming the System Configuration Information How to Use the Menu Main Menu OptionsRun SelectOptions Maximum Errors Allowed Number of Times to Repeat TestsPause for User Response Option ParametersOutput Device for Status Messages Output Device for Error MessagesTest Limits Tests in the Dell Diagnostics AboutKey-Help QuitDell Diagnostics Tests RAMDell Diagnostics Tests RAM Test Group Error MessagesSystem Set Test Group Video Test Group Why Run a Keyboard Test? Why Run a Video Test?Keyboard Test Group Mouse Test Why Run the Mouse Test?Diskette Drives Test Group Why Run a Hard-Disk Drives Test? Why Run a Diskette Drives Test?Hard-Disk Drives Non-SCSI Test Group Why Run an IDE CD ROM Drives Test? IDE CD ROM Drives Test GroupWhy Run a Serial/Infrared Ports Test? Why Run a Parallel Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupWhy Run an Audio Test? Audio Test GroupDell Inspiron 3000 Reference and Troubleshooting Guide Run the diagnostics for your Dell computer Getting HelpTechnical Assistance Review the Dell Q&AHelp Tools Help ToolsReference and Troubleshooting Guide Commercial Online ServiceDell Diagnostics Program AutoTech ServiceTechFax Service Technical Support ServiceTechConnect BBS Automated Order-Status SystemProblems With Your Order Returning Items for Warranty Repair or CreditProduct Information Before You CallDiagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344International Dialing Codes Dell Contact Numbers AustraliaAustria BelgiumBrunei CanadaChile ChinaDenmark FinlandFrance GermanyIreland ItalyJapan KoreaLatin America LuxembourgMacau MalaysiaMexico NetherlandsNew Zealand NorwaySingapore South AfricaSoutheast Asian Pacific CountriesTaiwan SwitzerlandThailand Technical Specifications Table A-1. Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Diagnostic Video Tests Text Mode Character TestVideo Memory Test Video Hardware TestCharacter Attributes Subtest 80 x Character Set Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xColor Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Text Mode Pages Test Graphics Mode TestColor Palettes Test Solid Colors Test Regulatory Notices FCC Class B Notice U.S. OnlyModem Requirements IC Notice Canada OnlyCE Notice EN 55022 Compliance Czech Republic OnlyCanadian Modem Requirements Vcci Notices Japan Only Korean Regulatory NoticePolish Center for Testing and Certification Notice 8ZNBHBOJB 1PMTLJFHP$FOUSVNNOM 024 Information Mexico Only Limited One-Year Warranty U.S. and Canada Only Warranties and Return PolicyLimited Three-Year Warranty U.S. and Canada Only Coverage During Year OneCoverage During Years Two and Three GeneralTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &

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