Dell 3000 manual Dell Contact Numbers, Australia, Austria, Belgium

Page 95

Table 5-2. International Dialing Codes (continued)

	International
Country (City)	Access Code	Country Code	City Code

Spain (Madrid)	07	34	1

Sweden (Upplands Vasby)	009	46	8

Switzerland (Geneva)	00	41	22

Taiwan	002	886	—

Thailand	001	66	—

U.K. (Bracknell)	010	44	1344

U.S.A. (Austin, Texas)	011	1	Not required

Table 5-3. Dell Contact Numbers

		Area	Local Number or
Country (City)	Department Name or Service	Code	Toll-Free Number

Australia	Customer Technical Support (Dell Dimension® systems only)		. . . . . . 1-300-65-55-33
(Sydney)	Customer Technical Support (Other systems)		toll free: 1-800-808-378
	Customer Technical Support (Other systems)	. . . . . . . .	toll free: 1-800-808-378
	Customer Care	. . . . . . . .	toll free: 1-800-819-339
	Corporate Sales	. . . . . . . .	toll free: 1-800-808-385
	Transaction Sales	. . . . . . . .	toll free: 1-800-808-312
	Fax	. . . . . . . .	toll free: 1-800-818-341

Austria*	Switchboard	. . . . . . . .	. . . . . . . . . . . . 491 04 0
(Vienna)	Technical Support		. . . . . . . . . . 0660-8779
	Technical Support	. . . . . . . .	. . . . . . . . . . 0660-8779

Belgium*	Customer Technical Support	02	. . . . . . . . . . . . .4819288
(Brussels)	Sales		. . . toll free: 0800 16884
	Sales	. . . . . . . .	. . . toll free: 0800 16884
	SalesFax	02	. . . . . . . . . . . . .4819299
	Switchboard	02	. . . . . . . . . . . . .4819100
	Fax	02	. . . . . . . . . . . . .4819299

*For technical assistance in this country after normal working hours, use one of the following numbers: (353-1) 204 4008 or (353-1) 286 5908 (English only—the call is rerouted to the U.S.A.).

Getting Help

5-9

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Contents 551&$1 7528%/6+227,1 Page When Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge Viii About This Guide Warranty and Return Policy InformationPreface Typographical Conventions Other Documents You May NeedNotational Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer IntroductionBack View of the Portable Computer Hardware FeaturesIntroduction Available Options Software FeaturesUsing the Power Button Accessing Online DocumentationGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesMain Menu Options Setup ProgramAccessing the Setup Program Floppy Drive Quiet BootSystem Time System DateSystem Devices Menu Options System MemoryExtended Memory CD-ROM Drive Speed PS/2 MouseIDE Controller FDD ControllerSecurity Menu Options AudioPower Menu Options System PasswordSet System Password Password on BootSuspend Time-Out Power Management ModeSmart CPU Mode Standby Time-OutResume on Time of Day Suspend ModeBoot Menu Options Resume on Modem RingExit Menu Options Boot Menu of Setup ProgramReinstalling Utilities and Drivers Adapter Type box, click the Change Button Reinstalling Video DriversClick the Settings tab Click the Advanced Properties button Double-click the Display iconReinstalling Infrared Drivers Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling the Soft WavetableClick Technical Information, and then click Documentation Reinstalling the System User’s GuideClick the Service and Support icon When prompted, save the file to your hard-disk driveIs your computer wet or damaged? Troubleshooting Your ComputerBacking Up Your Files Basic ChecksDid you receive a system message or beep code? Checking ConnectionsChecking an Optional Device Look and ListenBoot Routine Indications Setup OptionsMessages and Codes System Error MessagesFaulty Ter 5, Getting Help Cmos System Beep CodesBeep Codes Error Messages Finding Software SolutionsInstalling and Configuring Software Using SoftwareAvoiding Interrupt Assignment Conflicts Input ErrorsMemory-Resident Programs Program ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTroubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureCall Dell for technical assistance Total Power Failure When Using a BatteryIs the battery status indicator blinking? Yes. Go to step Use the AC adapter to fully charge the batteryDoes the computer display a drive error message? No Power to a Part of the ComputerTroubleshooting the Diskette Drive Troubleshooting the CD-ROM DriveTroubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External KeyboardTroubleshooting the Built-In Display Troubleshooting MemoryIs an external monitor connected to the computer? Troubleshooting an External MonitorTroubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsAttempt another print operation on the parallel printer Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Change the necessary statements in the start-up filesTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide When to Use the Dell Diagnostics Running the Dell DiagnosticsFeatures of the Dell Diagnostics Install a CD-ROM drive in the options bay Before You Start TestingStarting the Dell Diagnostics How to Use the Dell Diagnostics Completing the Dell DiagnosticsConfirming the System Configuration Information Select How to Use the MenuMain Menu Options RunOptions Option Parameters Maximum Errors AllowedNumber of Times to Repeat Tests Pause for User ResponseTest Limits Output Device for Error MessagesOutput Device for Status Messages Quit Tests in the Dell DiagnosticsAbout Key-HelpRAM Dell Diagnostics TestsDell Diagnostics Tests System Set Test Group Error MessagesRAM Test Group Video Test Group Keyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? Diskette Drives Test Group Why Run the Mouse Test?Mouse Test Hard-Disk Drives Non-SCSI Test Group Why Run a Diskette Drives Test?Why Run a Hard-Disk Drives Test? IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Parallel Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Serial/Infrared Ports Test GroupAudio Test Group Why Run an Audio Test?Dell Inspiron 3000 Reference and Troubleshooting Guide Review the Dell Q&A Run the diagnostics for your Dell computerGetting Help Technical AssistanceHelp Tools Help ToolsAutoTech Service Reference and Troubleshooting GuideCommercial Online Service Dell Diagnostics ProgramAutomated Order-Status System TechFax ServiceTechnical Support Service TechConnect BBSBefore You Call Problems With Your OrderReturning Items for Warranty Repair or Credit Product InformationDiagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Belgium Dell Contact NumbersAustralia AustriaChina BruneiCanada ChileGermany DenmarkFinland FranceKorea IrelandItaly JapanMalaysia Latin AmericaLuxembourg MacauNorway MexicoNetherlands New ZealandPacific Countries SingaporeSouth Africa Southeast AsianThailand SwitzerlandTaiwan Table A-1. Technical Specifications Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Video Hardware Test Diagnostic Video TestsText Mode Character Test Video Memory TestCharacter Set Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Attributes Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Graphics Mode Test Text Mode Pages TestColor Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory NoticesIC Notice Canada Only Modem RequirementsCanadian Modem Requirements EN 55022 Compliance Czech Republic OnlyCE Notice Korean Regulatory Notice Vcci Notices Japan Only8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeNOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyCoverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &

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