Dell 3000 manual Diskette Drives Test Group, Why Run the Mouse Test?

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symptoms that are likely to be keyboard-related. Some- times, the configuration of a program changes the function of a key or key combination. Similarly, key con- figuration programs like ProKey can change a key’s function. Because these programs are memory resident, be sure to clear them out of the computer’s memory before running a subtest in the Keyboard test group. (Clear them from memory by booting the computer from the Dell Diagnostics Diskette.) When these possibilities have been eliminated, and if the following symptoms occur, you should run one or more of the subtests in the Keyboard test group:

When you press a key, the character represented by that key appears repeatedly; the key seems to be stuck. Run the Stuck Key Test.

When you press a key and the response is different from the usual response or the response you antici- pated, the key contact may be damaged. Run the Keyboard Interactive Test.

When a key does not work at all, run all of the sub- tests in the Keyboard test group.

Subtests

The four keyboard subtests confirm the following key- board functions:

Keyboard Controller Test

Confirms the ability of the keyboard controller chip to communicate with the keyboard and confirms the programming of the controller chip

Keyboard Key Sequence Test

Verifies that the keys on the keyboard function cor- rectly when you press them in a predefined order

Keyboard Interactive Test

Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a malfunctioning key

Stuck Key Test

Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a repeating key signal

Mouse Test

The Mouse test checks the functionality of the mouse con- troller (which affects the ability to move the touch pad/ mouse pointer around the screen with its corresponding movement on your desk or pad) and the operation of the touch pad/mouse buttons.

Why Run the Mouse Test?

Touch pad or mouse problems are as likely to be caused in RAM as they are to be caused by a faulty touch pad or mouse. Three sources of problems include the configura- tion of a program (which changes the function of the touch pad or mouse), memory-resident programs like Sidekick or ProKey, and failure of a device driver (the software that controls the functions of a touch pad or mouse). If these possibilities have been eliminated and the following symptoms persist, run the Mouse test:

When you press a touch pad or mouse button, the func- tion of the button continues; the button seems to be stuck.

If the response when you press a touch pad or mouse button is different from the usual response or the response you anticipated, the button contact may be damaged.

A touch pad or mouse button does not work at all.

The cursor does not respond on the screen in accor- dance with the movements you make with the touch pad or external mouse.

Subtests

There are no subtests for the Mouse test.

Diskette Drives Test Group

The subtests in the Diskette Drives test group allow you to test diskette drives of all capacities.

NOTES: Before running the Diskette Drives test group, install a CD-ROM drive in the options bay and attach the diskette drive to the parallel connector on the back of the computer. The subtests in the test group will fail if you do not have a diskette drive attached to the parallel connector.

Running the Dell Diagnostics

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Contents 551&$1 7528%/6+227,1 Page When Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge Viii Warranty and Return Policy Information PrefaceAbout This Guide Other Documents You May Need Notational ConventionsTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer IntroductionBack View of the Portable Computer Hardware FeaturesIntroduction Using the Power Button Software FeaturesAccessing Online Documentation Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesSetup Program Accessing the Setup ProgramMain Menu Options System Time Quiet BootSystem Date Floppy DriveSystem Memory Extended MemorySystem Devices Menu Options IDE Controller PS/2 MouseFDD Controller CD-ROM Drive SpeedSecurity Menu Options AudioSet System Password System PasswordPassword on Boot Power Menu OptionsSmart CPU Mode Power Management ModeStandby Time-Out Suspend Time-OutBoot Menu Options Suspend ModeResume on Modem Ring Resume on Time of DayExit Menu Options Boot Menu of Setup ProgramReinstalling Utilities and Drivers Click the Settings tab Click the Advanced Properties button Reinstalling Video DriversDouble-click the Display icon Adapter Type box, click the Change ButtonReinstalling Audio Drivers Reinstalling Touch Pad DriversReinstalling the Soft Wavetable Reinstalling Infrared DriversClick the Service and Support icon Reinstalling the System User’s GuideWhen prompted, save the file to your hard-disk drive Click Technical Information, and then click DocumentationBacking Up Your Files Troubleshooting Your ComputerBasic Checks Is your computer wet or damaged?Did you receive a system message or beep code? Checking ConnectionsChecking an Optional Device Look and ListenBoot Routine Indications Setup OptionsMessages and Codes System Error MessagesFaulty Ter 5, Getting Help Cmos System Beep CodesBeep Codes Installing and Configuring Software Finding Software SolutionsUsing Software Error MessagesMemory-Resident Programs Input ErrorsProgram Conflicts Avoiding Interrupt Assignment ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTroubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureIs the battery status indicator blinking? Yes. Go to step Total Power Failure When Using a BatteryUse the AC adapter to fully charge the battery Call Dell for technical assistanceTroubleshooting the Diskette Drive No Power to a Part of the ComputerTroubleshooting the CD-ROM Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External KeyboardTroubleshooting the Built-In Display Troubleshooting MemoryIs an external monitor connected to the computer? Troubleshooting an External MonitorTroubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsTroubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterChange the necessary statements in the start-up files Attempt another print operation on the parallel printerTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Running the Dell Diagnostics Features of the Dell DiagnosticsWhen to Use the Dell Diagnostics Before You Start Testing Starting the Dell DiagnosticsInstall a CD-ROM drive in the options bay How to Use the Dell Diagnostics Completing the Dell DiagnosticsConfirming the System Configuration Information Main Menu Options How to Use the MenuRun SelectOptions Number of Times to Repeat Tests Maximum Errors AllowedPause for User Response Option ParametersOutput Device for Error Messages Output Device for Status MessagesTest Limits About Tests in the Dell DiagnosticsKey-Help QuitRAM Dell Diagnostics TestsDell Diagnostics Tests Error Messages RAM Test GroupSystem Set Test Group Video Test Group Why Run a Video Test? Why Run a Keyboard Test?Keyboard Test Group Why Run the Mouse Test? Mouse TestDiskette Drives Test Group Why Run a Diskette Drives Test? Why Run a Hard-Disk Drives Test?Hard-Disk Drives Non-SCSI Test Group IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Why Run a Parallel Ports Test? Why Run a Serial/Infrared Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupAudio Test Group Why Run an Audio Test?Dell Inspiron 3000 Reference and Troubleshooting Guide Getting Help Run the diagnostics for your Dell computerTechnical Assistance Review the Dell Q&AHelp Tools Help ToolsCommercial Online Service Reference and Troubleshooting GuideDell Diagnostics Program AutoTech ServiceTechnical Support Service TechFax ServiceTechConnect BBS Automated Order-Status SystemReturning Items for Warranty Repair or Credit Problems With Your OrderProduct Information Before You CallDiagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Australia Dell Contact NumbersAustria BelgiumCanada BruneiChile ChinaFinland DenmarkFrance GermanyItaly IrelandJapan KoreaLuxembourg Latin AmericaMacau MalaysiaNetherlands MexicoNew Zealand NorwaySouth Africa SingaporeSoutheast Asian Pacific CountriesSwitzerland TaiwanThailand Table A-1. Technical Specifications Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Text Mode Character Test Diagnostic Video TestsVideo Memory Test Video Hardware TestCharacter Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xText Mode Color Test Color Attributes Subtest 80 xTable B-1. Color Attributes Graphics Mode Test Text Mode Pages TestColor Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory NoticesIC Notice Canada Only Modem RequirementsEN 55022 Compliance Czech Republic Only CE NoticeCanadian Modem Requirements Korean Regulatory Notice Vcci Notices Japan Only8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeNOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyCoverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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