Dell 3000 manual Audio Test Group, Why Run an Audio Test?

Page 85

If it still does not work, you can eliminate the software setup as the cause of the problem.

Another possible cause for errors is a problem with the external device itself. Use the documentation that came with the peripheral to troubleshoot it and confirm that it is working properly. (Most printers have a self-test.)

After you eliminate incorrect system configuration infor- mation settings, peripheral malfunctions, and software errors as potential causes of port problems, you can run the subtests in the Parallel Ports test group to check your hardware. Although the following symptoms can be caused by faulty peripherals or software errors, they might also suggest a port problem:

If a peripheral works intermittently, or produces intermittent errors, the port may be faulty.

If the computer displays an error message that is related to the external device connected to a port, but corrections to the device do not resolve the error, run the appropriate subtest in the Parallel Ports test group.

If your software and the diagnostics do not recognize that you have a parallel port, you should check the Parallel Port option in the System Devices menu of the Setup program, and if necessary, run the appro- priate subtest in the Parallel Ports test group.

Subtests

The four subtests in the Parallel Ports test group confirm the following port functions:

Parallel Internal Test

Checks several internal functions of the parallel port

Parallel External Loopback Test

Tests the functionality of the control lines through an external loopback connector, if an external loopback connector is available

Parallel External Interrupt Test

Tests the parallel port’s ability to generate interrupts from all possible sources, if an external loopback connector is available

Parallel Printer Pattern Test

Tests whether the port(s) can retain data, print text on a printer, and generate interrupts

Audio Test Group

The subtests in the Audio test group check the functions of the audio controller and the computer’s recording and playback features.

Why Run an Audio Test?

If you do not hear sounds from your built-in speakers when you expect to, it is possible that your operating system or sound application uses resource settings differ- ent than those of the audio controller in the computer. In the absence of an expected sound, first check the docu- mentation that accompanied your operating system or sound application to see if the sound features are cor- rectly configured to work with the computer. The default resource settings for the audio controller are:

DMA channel: 1

IRQ line: 5

Port address: 220h

If necessary, change the resource settings in your operat- ing system or sound application to match these default settings.

If you still do not hear sound when you expect to, run the Audio test group.

NOTE: Before running the Audio test group, make sure to enable the built-in speaker(s), and make sure that the speaker volume has not been muted.

Subtests

The six subtests in the Audio test group confirm the fol- lowing functions:

Software Reset Test

Checks for the presence of an active audio controller in your system

Interrupt Test

Checks whether the audio controller is generating an interrupt on the IRQ line configured for that controller

DMA Test

Tests for the presence of a DMA channel on the sys- tem chip set, and determines if the DMA controller and the audio controller can exchange signals

Running the Dell Diagnostics

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Contents 551&$1 7528%/6+227,1 Page When Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge Viii Preface Warranty and Return Policy InformationAbout This Guide Notational Conventions Other Documents You May NeedTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer IntroductionBack View of the Portable Computer Hardware FeaturesIntroduction Using the Power Button Software FeaturesAccessing Online Documentation Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesAccessing the Setup Program Setup ProgramMain Menu Options System Time Quiet BootSystem Date Floppy DriveExtended Memory System MemorySystem Devices Menu Options IDE Controller PS/2 MouseFDD Controller CD-ROM Drive SpeedSecurity Menu Options AudioSet System Password System PasswordPassword on Boot Power Menu OptionsSmart CPU Mode Power Management ModeStandby Time-Out Suspend Time-OutBoot Menu Options Suspend ModeResume on Modem Ring Resume on Time of DayExit Menu Options Boot Menu of Setup ProgramReinstalling Utilities and Drivers Click the Settings tab Click the Advanced Properties button Reinstalling Video DriversDouble-click the Display icon Adapter Type box, click the Change ButtonReinstalling Audio Drivers Reinstalling Touch Pad DriversReinstalling the Soft Wavetable Reinstalling Infrared DriversClick the Service and Support icon Reinstalling the System User’s GuideWhen prompted, save the file to your hard-disk drive Click Technical Information, and then click DocumentationBacking Up Your Files Troubleshooting Your ComputerBasic Checks Is your computer wet or damaged?Did you receive a system message or beep code? Checking ConnectionsChecking an Optional Device Look and ListenBoot Routine Indications Setup OptionsMessages and Codes System Error MessagesFaulty Ter 5, Getting Help Cmos System Beep CodesBeep Codes Installing and Configuring Software Finding Software SolutionsUsing Software Error MessagesMemory-Resident Programs Input ErrorsProgram Conflicts Avoiding Interrupt Assignment ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTroubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureIs the battery status indicator blinking? Yes. Go to step Total Power Failure When Using a BatteryUse the AC adapter to fully charge the battery Call Dell for technical assistanceTroubleshooting the Diskette Drive No Power to a Part of the ComputerTroubleshooting the CD-ROM Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External KeyboardTroubleshooting the Built-In Display Troubleshooting MemoryIs an external monitor connected to the computer? Troubleshooting an External MonitorTroubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsTroubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterChange the necessary statements in the start-up files Attempt another print operation on the parallel printerTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Features of the Dell Diagnostics Running the Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics Before You Start TestingInstall a CD-ROM drive in the options bay How to Use the Dell Diagnostics Completing the Dell DiagnosticsConfirming the System Configuration Information Main Menu Options How to Use the MenuRun SelectOptions Number of Times to Repeat Tests Maximum Errors AllowedPause for User Response Option ParametersOutput Device for Status Messages Output Device for Error MessagesTest Limits About Tests in the Dell DiagnosticsKey-Help QuitRAM Dell Diagnostics TestsDell Diagnostics Tests RAM Test Group Error MessagesSystem Set Test Group Video Test Group Why Run a Keyboard Test? Why Run a Video Test?Keyboard Test Group Mouse Test Why Run the Mouse Test?Diskette Drives Test Group Why Run a Hard-Disk Drives Test? Why Run a Diskette Drives Test?Hard-Disk Drives Non-SCSI Test Group IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Why Run a Parallel Ports Test? Why Run a Serial/Infrared Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupAudio Test Group Why Run an Audio Test?Dell Inspiron 3000 Reference and Troubleshooting Guide Getting Help Run the diagnostics for your Dell computerTechnical Assistance Review the Dell Q&AHelp Tools Help ToolsCommercial Online Service Reference and Troubleshooting GuideDell Diagnostics Program AutoTech ServiceTechnical Support Service TechFax ServiceTechConnect BBS Automated Order-Status SystemReturning Items for Warranty Repair or Credit Problems With Your OrderProduct Information Before You CallDiagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Australia Dell Contact NumbersAustria BelgiumCanada BruneiChile ChinaFinland DenmarkFrance GermanyItaly IrelandJapan KoreaLuxembourg Latin AmericaMacau MalaysiaNetherlands MexicoNew Zealand NorwaySouth Africa SingaporeSoutheast Asian Pacific CountriesTaiwan SwitzerlandThailand Table A-1. Technical Specifications Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Text Mode Character Test Diagnostic Video TestsVideo Memory Test Video Hardware TestCharacter Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xColor Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Graphics Mode Test Text Mode Pages TestColor Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory NoticesIC Notice Canada Only Modem RequirementsCE Notice EN 55022 Compliance Czech Republic OnlyCanadian Modem Requirements Korean Regulatory Notice Vcci Notices Japan Only8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeNOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyCoverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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