Dell 3000 manual Output Device for Status Messages, Output Device for Error Messages, Test Limits

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Output Device for Status Messages

Ordinarily, all status messages appear only on the dis- play. This parameter allows you to direct status messages to either a printer or a file, in addition to the display. Use the right-arrow key to select the option you want. If you choose the Printer option, status messages print as they occur. If you choose the File option, status messages are written to a file named result. This file is automatically created on the diagnostics diskette when you run the diagnostics. If the result file already exists on the dis- kette, new status messages are added to it.

The result file is an ordinary American Standard Code for Information Interchange (ASCII) text file. You can access the result file through Windows Notepad by per- forming the following steps:

1.Select Quit Menu to exit the diagnostics and return to the MS-DOS prompt.

2.Remove the Dell Diagnostics Diskette from the diskette drive.

3.Use the <Ctrl><Alt><Del> key combination to reboot the computer.

4.If necessary, start your operating system.

5.Insert the Dell Diagnostics Diskette into the diskette drive.

6.Double-click The Notepad Icon. Then Select Open from the File menu.

7.In the File Name text box, type a:\result and press <Enter>.

The contents of the file appear on the display.

You can also access the result file with the MS-DOS type command:

1.Select Quit Menu to exit the diagnostics and return to the operating system prompt.

2.At the operating system prompt, type the follow- ing command and press <Enter>:

type result

The contents of the file appear on the display.

After running particular diagnostic tests and viewing the status messages generated by the tests in the result file, you can delete the contents of the file so that it is empty

for the next set of messages generated. Otherwise, the next messages are added to the end of the previous ones in the file.

Output Device for Error Messages

Ordinarily, all error messages appear only on the display. This parameter allows you to direct error messages to either a printer or a file, in addition to the display. Use the right-arrow key to select the option you want. If you choose the Printer option, error messages print as they occur. If you choose the File option, error messages are written to the result file used for status messages. This file is automatically created on your diagnostics diskette when you run the diagnostics. If the result file already exists on the diskette, new error messages are added to it.

The result file is an ordinary ASCII text file. You can access and review the result file in Windows Notepad or with the MS-DOS type command as described in the pre- vious subsection, “Output Device for Status Messages.”

After running particular diagnostic tests and viewing the error messages generated by the tests in the result file, you can delete the contents of the file so that it is clear for the next set of messages generated. Otherwise, the next messages are added to the end of the previous ones in the file.

Test Limits

NOTE: The diagnostics program sets default limits on all tests. The only reason to change the defaults would be to limit the amount of testing done. An exception is the default limit for testing super video graphics array (SVGA) modes. If you are testing an external monitor, change the default to Yes.

The RAM test group, the Video test group, the Serial/ Infrared Ports test group, the Diskette Drives test group, the Parallel Ports test group, and the Hard-Disk Drives (Non-SCSI) test group allow you to designate limits. Whether you select Test Limits for a highlighted test group (from the Main menu) or a subtest (from the Sub- test menu), you set the limits for all the subtests in that test group. When you select Test Limits, a new screen appears and the Key Help area lists keys to use with the new screen.

4-8 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Contents 551&$1 7528%/6+227,1 Page Safety Instructions When Using Your ComputerWhen Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge Viii About This Guide Warranty and Return Policy InformationPreface Typographical Conventions Other Documents You May NeedNotational Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Introduction Front View of the Portable ComputerHardware Features Back View of the Portable ComputerIntroduction Accessing Online Documentation Software FeaturesUsing the Power Button Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide Customizing System Features System UtilitiesMain Menu Options Setup ProgramAccessing the Setup Program System Date Quiet BootSystem Time Floppy DriveSystem Devices Menu Options System MemoryExtended Memory FDD Controller PS/2 MouseIDE Controller CD-ROM Drive SpeedAudio Security Menu OptionsPassword on Boot System PasswordSet System Password Power Menu OptionsStandby Time-Out Power Management ModeSmart CPU Mode Suspend Time-OutResume on Modem Ring Suspend ModeBoot Menu Options Resume on Time of DayBoot Menu of Setup Program Exit Menu OptionsReinstalling Utilities and Drivers Double-click the Display icon Reinstalling Video DriversClick the Settings tab Click the Advanced Properties button Adapter Type box, click the Change ButtonReinstalling the Soft Wavetable Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling Infrared DriversWhen prompted, save the file to your hard-disk drive Reinstalling the System User’s GuideClick the Service and Support icon Click Technical Information, and then click DocumentationBasic Checks Troubleshooting Your ComputerBacking Up Your Files Is your computer wet or damaged?Checking Connections Did you receive a system message or beep code?Look and Listen Checking an Optional DeviceSetup Options Boot Routine IndicationsSystem Error Messages Messages and CodesFaulty Ter 5, Getting Help System Beep Codes CmosBeep Codes Using Software Finding Software SolutionsInstalling and Configuring Software Error MessagesProgram Conflicts Input ErrorsMemory-Resident Programs Avoiding Interrupt Assignment ConflictsTroubleshooting Procedures Troubleshooting a Wet ComputerTroubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC AdapterUse the AC adapter to fully charge the battery Total Power Failure When Using a BatteryIs the battery status indicator blinking? Yes. Go to step Call Dell for technical assistanceTroubleshooting the CD-ROM Drive No Power to a Part of the ComputerTroubleshooting the Diskette Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Troubleshooting an External Keyboard Does the computer recognize the external keyboard?Troubleshooting Memory Troubleshooting the Built-In DisplayTroubleshooting an External Monitor Is an external monitor connected to the computer?Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O FunctionsChange the necessary statements in the start-up files Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Attempt another print operation on the parallel printerTroubleshooting the Infrared Port Troubleshooting the Touch PadTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide When to Use the Dell Diagnostics Running the Dell DiagnosticsFeatures of the Dell Diagnostics Install a CD-ROM drive in the options bay Before You Start TestingStarting the Dell Diagnostics Completing the Dell Diagnostics How to Use the Dell DiagnosticsConfirming the System Configuration Information Run How to Use the MenuMain Menu Options SelectOptions Pause for User Response Maximum Errors AllowedNumber of Times to Repeat Tests Option ParametersTest Limits Output Device for Error MessagesOutput Device for Status Messages Key-Help Tests in the Dell DiagnosticsAbout QuitDell Diagnostics Tests RAMDell Diagnostics Tests System Set Test Group Error MessagesRAM Test Group Video Test Group Keyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? Diskette Drives Test Group Why Run the Mouse Test?Mouse Test Hard-Disk Drives Non-SCSI Test Group Why Run a Diskette Drives Test?Why Run a Hard-Disk Drives Test? Why Run an IDE CD ROM Drives Test? IDE CD ROM Drives Test GroupSerial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Parallel Ports Test GroupWhy Run an Audio Test? Audio Test GroupDell Inspiron 3000 Reference and Troubleshooting Guide Technical Assistance Run the diagnostics for your Dell computerGetting Help Review the Dell Q&AHelp Tools Help ToolsDell Diagnostics Program Reference and Troubleshooting GuideCommercial Online Service AutoTech ServiceTechConnect BBS TechFax ServiceTechnical Support Service Automated Order-Status SystemProduct Information Problems With Your OrderReturning Items for Warranty Repair or Credit Before You CallDiagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344International Dialing Codes Austria Dell Contact NumbersAustralia BelgiumChile BruneiCanada ChinaFrance DenmarkFinland GermanyJapan IrelandItaly KoreaMacau Latin AmericaLuxembourg MalaysiaNew Zealand MexicoNetherlands NorwaySoutheast Asian SingaporeSouth Africa Pacific CountriesThailand SwitzerlandTaiwan Technical Specifications Table A-1. Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Video Memory Test Diagnostic Video TestsText Mode Character Test Video Hardware TestCharacter Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Text Mode Pages Test Graphics Mode TestColor Palettes Test Solid Colors Test Regulatory Notices FCC Class B Notice U.S. OnlyModem Requirements IC Notice Canada OnlyCanadian Modem Requirements EN 55022 Compliance Czech Republic OnlyCE Notice Vcci Notices Japan Only Korean Regulatory NoticePolish Center for Testing and Certification Notice 8ZNBHBOJB 1PMTLJFHP$FOUSVNNOM 024 Information Mexico Only Limited One-Year Warranty U.S. and Canada Only Warranties and Return PolicyLimited Three-Year Warranty U.S. and Canada Only Coverage During Year OneCoverage During Years Two and Three GeneralTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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