Dell 3000 Dell Q&A, System User’s Guide, Reference and Troubleshooting Guide, AutoTech Service

Dell Q&A

The Dell Q&A, a Windows-based online help file that answers questions that are often asked by Dell computer users, is included with certain Dell systems that were pur- chased with the Dell-installed Microsoft Windows 95 operating system.

To view the Dell Q&A, open the Dell Accessories folder and double-click the Dell Q&A icon. If you need further instructions on using the Dell Q&A, click Help from the Dell Q&A button bar.

System User’s Guide

The Windows-based online System User’s Guide includes information about traveling with your portable computer, installing and using batteries, conserving battery power, and attaching external devices to the computer. This doc- ument is installed on your hard-disk drive for easy reference wherever you take the computer.

Reference and Troubleshooting Guide

The Reference and Troubleshooting Guide includes infor- mation about system features, customizing the operation of the computer, and diagnosing and troubleshooting computer problems.

World Wide Web on the Internet

Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site, and electronic mail (e-mail) using the following addresses:

•World Wide Web http://www.dell.com/

http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only)

http://www.dell.com/euro/ (for Europe only)

•Anonymous FTP ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

•Electronic Support Service support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

•Electronic Quote Service sales@dell.com

apmarketing@dell.com (for Asian/Pacific coun- tries only)

•Electronic Information Service info@dell.com

Commercial Online Service

Dell can be accessed electronically via CompuServe® by typing GO DELL.

Dell Diagnostics Program

Every Dell computer comes with the Dell Diagnostics, a program that can help you determine what is wrong with the computer when it does not operate correctly. This program provides valuable information for you and for Dell technicians should you need to call Dell.

See Chapter 4, “Running the Dell Diagnostics,” for instructions on using the diagnostics. You can use this diagnostic program to test major components or devices in the computer, if the computer can boot.

AutoTech Service

Dell’s automated technical support service—AutoTech— provides recorded answers to the questions most fre- quently asked by Dell customers.

When you call AutoTech, you use your touch-tone tele- phone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it.

The information available through AutoTech includes:

•Specifications and prices for Dell computers cur- rently on sale

•Installation instructions for Dell computers and peripherals

•Answers to questions about Windows 95

•Help in troubleshooting your Dell computer

Getting Help 5-3