Dell 3000 Dell Q&A, System User’s Guide, Reference and Troubleshooting Guide, AutoTech Service

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Dell Q&A

The Dell Q&A, a Windows-based online help file that answers questions that are often asked by Dell computer users, is included with certain Dell systems that were pur- chased with the Dell-installed Microsoft Windows 95 operating system.

To view the Dell Q&A, open the Dell Accessories folder and double-click the Dell Q&A icon. If you need further instructions on using the Dell Q&A, click Help from the Dell Q&A button bar.

System User’s Guide

The Windows-based online System User’s Guide includes information about traveling with your portable computer, installing and using batteries, conserving battery power, and attaching external devices to the computer. This doc- ument is installed on your hard-disk drive for easy reference wherever you take the computer.

Reference and Troubleshooting Guide

The Reference and Troubleshooting Guide includes infor- mation about system features, customizing the operation of the computer, and diagnosing and troubleshooting computer problems.

World Wide Web on the Internet

Dell can be accessed electronically on the Internet via a World Wide Web site, a file transfer protocol (FTP) site, and electronic mail (e-mail) using the following addresses:

World Wide Web http://www.dell.com/

http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only)

http://www.dell.com/euro/ (for Europe only)

Anonymous FTP ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

Electronic Support Service support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

Electronic Quote Service sales@dell.com

apmarketing@dell.com (for Asian/Pacific coun- tries only)

Electronic Information Service info@dell.com

Commercial Online Service

Dell can be accessed electronically via CompuServe® by typing GO DELL.

Dell Diagnostics Program

Every Dell computer comes with the Dell Diagnostics, a program that can help you determine what is wrong with the computer when it does not operate correctly. This program provides valuable information for you and for Dell technicians should you need to call Dell.

See Chapter 4, “Running the Dell Diagnostics,” for instructions on using the diagnostics. You can use this diagnostic program to test major components or devices in the computer, if the computer can boot.

AutoTech Service

Dell’s automated technical support service—AutoTech— provides recorded answers to the questions most fre- quently asked by Dell customers.

When you call AutoTech, you use your touch-tone tele- phone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it.

The information available through AutoTech includes:

Specifications and prices for Dell computers cur- rently on sale

Installation instructions for Dell computers and peripherals

Answers to questions about Windows 95

Help in troubleshooting your Dell computer

Getting Help

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Contents 551&$1 7528%/6+227,1 Page When Using Your Computer Safety InstructionsErgonomic Computing Habits When Removing or Installing Memory ModulesProtecting Against Electrostatic Discharge Viii About This Guide Warranty and Return Policy InformationPreface Typographical Conventions Other Documents You May NeedNotational Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Front View of the Portable Computer IntroductionBack View of the Portable Computer Hardware FeaturesIntroduction Using the Power Button Software FeaturesAccessing Online Documentation Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide System Utilities Customizing System FeaturesMain Menu Options Setup ProgramAccessing the Setup Program System Time Quiet BootSystem Date Floppy DriveSystem Devices Menu Options System MemoryExtended Memory IDE Controller PS/2 MouseFDD Controller CD-ROM Drive SpeedSecurity Menu Options AudioSet System Password System PasswordPassword on Boot Power Menu OptionsSmart CPU Mode Power Management ModeStandby Time-Out Suspend Time-OutBoot Menu Options Suspend ModeResume on Modem Ring Resume on Time of DayExit Menu Options Boot Menu of Setup ProgramReinstalling Utilities and Drivers Click the Settings tab Click the Advanced Properties button Reinstalling Video DriversDouble-click the Display icon Adapter Type box, click the Change ButtonReinstalling Audio Drivers Reinstalling Touch Pad DriversReinstalling the Soft Wavetable Reinstalling Infrared DriversClick the Service and Support icon Reinstalling the System User’s GuideWhen prompted, save the file to your hard-disk drive Click Technical Information, and then click DocumentationBacking Up Your Files Troubleshooting Your ComputerBasic Checks Is your computer wet or damaged?Did you receive a system message or beep code? Checking ConnectionsChecking an Optional Device Look and ListenBoot Routine Indications Setup OptionsMessages and Codes System Error MessagesFaulty Ter 5, Getting Help Cmos System Beep CodesBeep Codes Installing and Configuring Software Finding Software SolutionsUsing Software Error MessagesMemory-Resident Programs Input ErrorsProgram Conflicts Avoiding Interrupt Assignment ConflictsTroubleshooting a Wet Computer Troubleshooting ProceduresTroubleshooting a Damaged Computer Total Power Failure When Using the AC Adapter Troubleshooting a Power FailureIs the battery status indicator blinking? Yes. Go to step Total Power Failure When Using a BatteryUse the AC adapter to fully charge the battery Call Dell for technical assistanceTroubleshooting the Diskette Drive No Power to a Part of the ComputerTroubleshooting the CD-ROM Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Does the computer recognize the external keyboard? Troubleshooting an External KeyboardTroubleshooting the Built-In Display Troubleshooting MemoryIs an external monitor connected to the computer? Troubleshooting an External MonitorTroubleshooting the Basic I/O Functions Troubleshooting the Serial and Parallel PortsTroubleshooting a Serial I/O Device Troubleshooting a Parallel PrinterChange the necessary statements in the start-up files Attempt another print operation on the parallel printerTroubleshooting the Touch Pad Troubleshooting the Infrared PortTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide When to Use the Dell Diagnostics Running the Dell DiagnosticsFeatures of the Dell Diagnostics Install a CD-ROM drive in the options bay Before You Start TestingStarting the Dell Diagnostics How to Use the Dell Diagnostics Completing the Dell DiagnosticsConfirming the System Configuration Information Main Menu Options How to Use the MenuRun SelectOptions Number of Times to Repeat Tests Maximum Errors AllowedPause for User Response Option ParametersTest Limits Output Device for Error MessagesOutput Device for Status Messages About Tests in the Dell DiagnosticsKey-Help QuitRAM Dell Diagnostics TestsDell Diagnostics Tests System Set Test Group Error MessagesRAM Test Group Video Test Group Keyboard Test Group Why Run a Video Test?Why Run a Keyboard Test? Diskette Drives Test Group Why Run the Mouse Test?Mouse Test Hard-Disk Drives Non-SCSI Test Group Why Run a Diskette Drives Test?Why Run a Hard-Disk Drives Test? IDE CD ROM Drives Test Group Why Run an IDE CD ROM Drives Test?Why Run a Parallel Ports Test? Why Run a Serial/Infrared Ports Test?Serial/Infrared Ports Test Group Parallel Ports Test GroupAudio Test Group Why Run an Audio Test?Dell Inspiron 3000 Reference and Troubleshooting Guide Getting Help Run the diagnostics for your Dell computerTechnical Assistance Review the Dell Q&AHelp Tools Help ToolsCommercial Online Service Reference and Troubleshooting GuideDell Diagnostics Program AutoTech ServiceTechnical Support Service TechFax ServiceTechConnect BBS Automated Order-Status SystemReturning Items for Warranty Repair or Credit Problems With Your OrderProduct Information Before You CallDiagnostics Checklist Diagnostics Checklist1344 Dell Contact NumbersInternational Dialing Codes Australia Dell Contact NumbersAustria BelgiumCanada BruneiChile ChinaFinland DenmarkFrance GermanyItaly IrelandJapan KoreaLuxembourg Latin AmericaMacau MalaysiaNetherlands MexicoNew Zealand NorwaySouth Africa SingaporeSoutheast Asian Pacific CountriesThailand SwitzerlandTaiwan Table A-1. Technical Specifications Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Text Mode Character Test Diagnostic Video TestsVideo Memory Test Video Hardware TestCharacter Set Subtest 80 x Character Attributes Subtest 80 xCharacter Attributes Subtest 40 x Character Set Subtest 40 xTable B-1. Color Attributes Text Mode Color TestColor Attributes Subtest 80 x Graphics Mode Test Text Mode Pages TestColor Palettes Test Solid Colors Test FCC Class B Notice U.S. Only Regulatory NoticesIC Notice Canada Only Modem RequirementsCanadian Modem Requirements EN 55022 Compliance Czech Republic OnlyCE Notice Korean Regulatory Notice Vcci Notices Japan Only8ZNBHBOJB 1PMTLJFHP$FOUSVN Polish Center for Testing and Certification NoticeNOM 024 Information Mexico Only Warranties and Return Policy Limited One-Year Warranty U.S. and Canada OnlyCoverage During Year One Limited Three-Year Warranty U.S. and Canada OnlyGeneral Coverage During Years Two and ThreeTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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