Dell 3000 manual Setup Options, Boot Routine Indications

Page 46

 

Table 3-1. Boot Routine Indications

 

 

Look for:

Action

 

 

An error message

See “Messages and Codes” found later in this chapter.

 

 

The power indicator

If the computer’s power indicator does not come on, see “Troubleshooting a

 

Power Failure” found later in this chapter.

 

 

The keyboard indicators

Press the <Num Lock> key, the <Caps Lock> key, and the <Scroll Lock> key

 

to toggle their respective indicators on and off in the status display panel. If

 

the indicators do not appear, run the Keyboard test group in the Dell Diagnos-

 

tics (for instructions, see Chapter 4, “Running the Dell Diagnostics”).

 

 

The diskette-drive access indicator

The diskette-drive access indicator should appear in the status display when

 

data is accessed on the diskette drive. You can test this indicator by inserting a

 

diskette into the drive, typing dir a: at an MS-DOS prompt, and pressing

 

<Enter>. If the diskette-drive access indicator does not appear, see “Trouble-

 

shooting the Diskette Drive” found later in this chapter.

 

 

The CD-ROM/hard-disk drive

The CD-ROM/hard-disk drive access indicator should appear when data is

access indicator

accessed on the CD-ROM drive or the hard-disk drive. You can test this indi-

 

cator by typing dir c: at an MS-DOS prompt and pressing <Enter>. If the

 

CD-ROM/hard-disk drive access indicator does not appear, see “Trouble-

 

shooting the Hard-Disk Drive” or “Troubleshooting the CD-ROM Drive”

 

found later in this chapter.

 

 

Listen for:

Action

 

 

A series of beeps

See “Messages and Codes” found later in this chapter.

 

 

An unfamiliar constant scraping or

Make sure the sound is not caused by the application program that is running.

grinding sound when a drive is

The sound could also be caused by a hardware malfunction. See Chapter 5,

accessed

“Getting Help,” for instructions on obtaining technical assistance from Dell.

 

 

The absence of a familiar sound

When you turn on the computer, you can hear the hard-disk drive spin up, and

 

the computer tries to access the boot files from the hard-disk drive or the dis-

 

kette drive. If your computer does not boot, call Dell for technical assistance.

 

(See Chapter 5, “Getting Help,” for instructions.) Otherwise, see Chapter 4,

 

“Running the Dell Diagnostics.”

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide .

Setup Options

You can easily correct certain system problems by verify- ing the settings for setup options. When you boot the computer, it compares the system configuration informa- tion with the current hardware configuration. If the computer’s hardware configuration doesn’t match the

information recorded by the system setup options, an error message may appear on the display.

To fix this problem, correct the appropriate options in the Setup program. See Chapter 2, “Customizing System Features,” for detailed information about the Setup pro- gram and its options.

3-4 Dell Inspiron 3000 Reference and Troubleshooting Guide

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Contents 551&$1 7528%/6+227,1 Page Safety Instructions When Using Your ComputerWhen Removing or Installing Memory Modules Ergonomic Computing HabitsProtecting Against Electrostatic Discharge Viii Preface Warranty and Return Policy InformationAbout This Guide Notational Conventions Other Documents You May NeedTypographical Conventions Examples autoexec.bat and c\windows Xii Contents Chapter Troubleshooting Your Computer Chapter Running the Dell Diagnostics Xvi Chapter Getting Help Xviii Appendix C Regulatory Notices Figures Dell Confidential Preliminary 2/4/98 Xxiv Xxv Xxvi Introduction Front View of the Portable ComputerHardware Features Back View of the Portable ComputerIntroduction Accessing Online Documentation Software FeaturesUsing the Power Button Available OptionsGetting Help Dell Inspiron 3000 Reference and Troubleshooting Guide Customizing System Features System UtilitiesAccessing the Setup Program Setup ProgramMain Menu Options System Date Quiet BootSystem Time Floppy DriveExtended Memory System MemorySystem Devices Menu Options FDD Controller PS/2 MouseIDE Controller CD-ROM Drive SpeedAudio Security Menu OptionsPassword on Boot System PasswordSet System Password Power Menu OptionsStandby Time-Out Power Management ModeSmart CPU Mode Suspend Time-OutResume on Modem Ring Suspend ModeBoot Menu Options Resume on Time of DayBoot Menu of Setup Program Exit Menu OptionsReinstalling Utilities and Drivers Double-click the Display icon Reinstalling Video DriversClick the Settings tab Click the Advanced Properties button Adapter Type box, click the Change ButtonReinstalling the Soft Wavetable Reinstalling Touch Pad DriversReinstalling Audio Drivers Reinstalling Infrared DriversWhen prompted, save the file to your hard-disk drive Reinstalling the System User’s GuideClick the Service and Support icon Click Technical Information, and then click DocumentationBasic Checks Troubleshooting Your ComputerBacking Up Your Files Is your computer wet or damaged?Checking Connections Did you receive a system message or beep code?Look and Listen Checking an Optional DeviceSetup Options Boot Routine IndicationsSystem Error Messages Messages and CodesFaulty Ter 5, Getting Help System Beep Codes CmosBeep Codes Using Software Finding Software SolutionsInstalling and Configuring Software Error MessagesProgram Conflicts Input ErrorsMemory-Resident Programs Avoiding Interrupt Assignment ConflictsTroubleshooting Procedures Troubleshooting a Wet ComputerTroubleshooting a Damaged Computer Troubleshooting a Power Failure Total Power Failure When Using the AC AdapterUse the AC adapter to fully charge the battery Total Power Failure When Using a BatteryIs the battery status indicator blinking? Yes. Go to step Call Dell for technical assistanceTroubleshooting the CD-ROM Drive No Power to a Part of the ComputerTroubleshooting the Diskette Drive Does the computer display a drive error message?Troubleshooting the Hard-Disk Drive Troubleshooting an External Keyboard Does the computer recognize the external keyboard?Troubleshooting Memory Troubleshooting the Built-In DisplayTroubleshooting an External Monitor Is an external monitor connected to the computer?Troubleshooting the Serial and Parallel Ports Troubleshooting the Basic I/O FunctionsChange the necessary statements in the start-up files Troubleshooting a Parallel PrinterTroubleshooting a Serial I/O Device Attempt another print operation on the parallel printerTroubleshooting the Infrared Port Troubleshooting the Touch PadTroubleshooting Audio Functions Dell Inspiron 3000 Reference and Troubleshooting Guide Features of the Dell Diagnostics Running the Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics Before You Start TestingInstall a CD-ROM drive in the options bay Completing the Dell Diagnostics How to Use the Dell DiagnosticsConfirming the System Configuration Information Run How to Use the MenuMain Menu Options SelectOptions Pause for User Response Maximum Errors AllowedNumber of Times to Repeat Tests Option ParametersOutput Device for Status Messages Output Device for Error MessagesTest Limits Key-Help Tests in the Dell DiagnosticsAbout QuitDell Diagnostics Tests RAMDell Diagnostics Tests RAM Test Group Error MessagesSystem Set Test Group Video Test Group Why Run a Keyboard Test? Why Run a Video Test?Keyboard Test Group Mouse Test Why Run the Mouse Test?Diskette Drives Test Group Why Run a Hard-Disk Drives Test? Why Run a Diskette Drives Test?Hard-Disk Drives Non-SCSI Test Group Why Run an IDE CD ROM Drives Test? IDE CD ROM Drives Test GroupSerial/Infrared Ports Test Group Why Run a Serial/Infrared Ports Test?Why Run a Parallel Ports Test? Parallel Ports Test GroupWhy Run an Audio Test? Audio Test GroupDell Inspiron 3000 Reference and Troubleshooting Guide Technical Assistance Run the diagnostics for your Dell computerGetting Help Review the Dell Q&AHelp Tools Help ToolsDell Diagnostics Program Reference and Troubleshooting GuideCommercial Online Service AutoTech ServiceTechConnect BBS TechFax ServiceTechnical Support Service Automated Order-Status SystemProduct Information Problems With Your OrderReturning Items for Warranty Repair or Credit Before You CallDiagnostics Checklist Diagnostics ChecklistDell Contact Numbers 1344International Dialing Codes Austria Dell Contact NumbersAustralia BelgiumChile BruneiCanada ChinaFrance DenmarkFinland GermanyJapan IrelandItaly KoreaMacau Latin AmericaLuxembourg MalaysiaNew Zealand MexicoNetherlands NorwaySoutheast Asian SingaporeSouth Africa Pacific CountriesTaiwan SwitzerlandThailand Technical Specifications Table A-1. Technical SpecificationsSdram Audio Display XGA Touch Pad Table A-1. Technical Specifications AC Adapter Environmental Computer Video Memory Test Diagnostic Video TestsText Mode Character Test Video Hardware TestCharacter Attributes Subtest 40 x Character Attributes Subtest 80 xCharacter Set Subtest 80 x Character Set Subtest 40 xColor Attributes Subtest 80 x Text Mode Color TestTable B-1. Color Attributes Text Mode Pages Test Graphics Mode TestColor Palettes Test Solid Colors Test Regulatory Notices FCC Class B Notice U.S. OnlyModem Requirements IC Notice Canada OnlyCE Notice EN 55022 Compliance Czech Republic OnlyCanadian Modem Requirements Vcci Notices Japan Only Korean Regulatory NoticePolish Center for Testing and Certification Notice 8ZNBHBOJB 1PMTLJFHP$FOUSVNNOM 024 Information Mexico Only Limited One-Year Warranty U.S. and Canada Only Warranties and Return PolicyLimited Three-Year Warranty U.S. and Canada Only Coverage During Year OneCoverage During Years Two and Three GeneralTotal Satisfaction Return Policy U.S. and Canada Only Index Dell Inspiron 3000 Reference and Troubleshooting Guide Help tools TechFax service, 5-4 user’s documentation Dell Inspiron 3000 Reference and Troubleshooting Guide Post Dell Inspiron 3000 Reference and Troubleshooting Guide Index XGA display Dell Information Development File Names &
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