Dell 320 manual Solving Problems, Battery Problems, Drive Problems, CD and DVD drive problems

Page 120

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Solving Problems

Dell™ OptiPlex™ 320 User's Guide

Battery Problems	Power Problems
Drive Problems	Printer Problems
Keyboard Problems	Restoring Default Settings
Lockups and Software Problems	Serial or Parallel Device Problems
Memory Problems	Sound and Speaker Problems
Mouse Problems	Video and Monitor Problems
Network Problems

Battery Problems

Fill out the Diagnostics Checklist before you complete these checks.

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see Battery). If the battery still does not work properly, contact Dell (see Contacting Dell).

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

Fill out the Diagnostics Checklist as you complete these checks.

Test the drive —

•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•Insert a bootable floppy disk and restart the computer.

Clean the drive or disk — See Cleaning Your Computer.

Check the cable connections

Check for software and hardware conflicts — See Resolving Software and Hardware Incompatibilities.

Run the Dell Diagnostics — See Dell Diagnostics.

CD and DVD drive problems

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Adjust the Windows volume control —

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Contents Dell OptiPlex 320 Users Guide Advanced Features LegacySelect Technology ControlManageability SecurityPassword Protection System PasswordOption Settings Assigning a System PasswordAdministrator Password Deleting or Changing an Existing System PasswordAssigning an Administrator Password System Setup Disabling a Forgotten Password and Setting a New PasswordEntering System Setup System Setup ScreensSystem Setup Options SystemPS/2 Boot Sequence UnlockedBooting to a USB Device Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots Memory KeyClearing Forgotten Passwords Jumper Setting DescriptionFloppy Drive Clearing Cmos Settings Power ManagementHyper-Threading Click Hardware and click Device ManagerSleep Mode Wake-Up Methods Windows XP Battery Back to Contents Before You Begin Recommended ToolsTurning Off Your Computer Before Working Inside Your ComputerPage Cleaning Your Computer Computer, Keyboard, and MonitorMouse CDs and DVDsBack to Contents Connecting Multiple Monitors Connecting Two to Three Monitors Using Surround ViewChanging the Display Settings Desktop Computer About Your Desktop ComputerFront View Back-Panel Connectors Back ViewInside Your Computer System Board Components Installing an Expansion Card PCI and PCI Express CardsRemoving an Expansion Card Back to Contents Processor Removing the ProcessorInstalling the Processor Back to Contents General Installation Guidelines Connecting Drive CablesDrive Interface Connectors IDE Drive Connector Serial ATA ConnectorPower Cable Connectors Connecting and Disconnecting Drive CablesCD/DVD Drive IDE Drive AddressingInstalling a CD/DVD Drive Floppy Drive Removing a Floppy DriveInstalling a Floppy Drive Hard Drive Removing a Hard DriveInstalling a Hard Drive Back to Contents Panel Removing the I/O PanelReplacing the I/O Panel Power Supply Replacing the Power SupplyDC Power Connectors Pin Number Signal name AWG WirePin Number Signal Name 18-AWG Wire Pin Number Signal Name 22-AWG WireBack to Contents Removing the Computer Cover Desktop Computer Specifications Connectors DrivesKey Combinations Controls and LightsPower PhysicalEnvironmental FCC Notice U.S. Only FCC Class BFinding Information What Are You Looking For? Find It HereSupport.dell.com Dell Support Website support.dell.com Select Drivers & Downloads and click GoClick Start→ Help and Support See Drivers and Utilities CD also known as ResourceCD Online Services Getting HelpTechnical Assistance Ftp.dell.comProblems With Your Order AutoTech ServiceAutomated Order-Status Service Technical Support ServiceDiagnostics Checklist Before You CallContacting Dell Antigua and Barbuda Argentina Buenos AiresAruba Australia SydneyCanada North York Ontario011 Cayman IslandsDenmark Copenhagen DominicaDominican Republic EcuadorGrenada GuatemalaGuyana Hong KongJapan Kawasaki Korea SeoulLatin America Website support.euro.dell.com LuxembourgNetherlands Antilles Netherlands AmsterdamNew Zealand Website support.ap.dell.com Nicaragua005 Slovakia PragueWebsite support.euro.dell.com South Africa Johannesburg 09/091Website support.ap.dell.com Thailand Trinidad/TobagoTurks and Caicos Islands Customer Care BracknellVirgin Islands VenezuelaGlossary Device driver See driver Docking device See APRPage Page Module bay See media bay NIC See network adapterPage Video resolution See resolution Back to Contents Memory DDR2 Memory OverviewInstalling Memory Removing MemoryBack to Contents Mini Tower Computer Abbreviations and AcronymsMini Tower Computer About Your Mini Tower ComputerBack View Inside Your Computer System Board Components Back to Contents Installing a Expansion Card Installing a Expansion Card Removing an Expansion CardPage Removing an Expansion Card Back to Contents Processor Installing the Processor Page Back to Contents Data Cable Connectors IDE Data Cable Connector Sata Data Cable ConnectorIDE Drive Power Connector Sata Power Connector Hard Drive Hard drive Release tabs Adding a Second Hard Drive Page Drive-Panel Inserts Removing the Floppy Drive Installing the Floppy Drive CD/DVD Drive Removing a CD/DVD Drive Back to Contents Panel Power Supply Pspwrgood DC Power Connectors P3 and P5 DC Power Connectors P8 and P9 Removing the Computer Cover Mini Tower Computer Specifications Cards Full-height cards supported Power Microsoft Windows XP Features Transferring Information to a New ComputerUser Accounts and Fast User Switching Setting Up a Home and Office NetworkClick Checklist for creating a network Replacing the Computer Cover Desktop Computer Reinstalling Drivers and the Operating System What Is a Driver?Reinstalling Drivers and Utilities DriversUsing Microsoft Windows XP System Restore Creating a Restore PointUsing the Optional Drivers and Utilities CD Reinstalling Microsoft Windows XP Undoing the Last System RestoreEnabling System Restore Restoring the Computer to an Earlier Operating StateReinstalling Windows XP Booting From the Operating System CDWindows XP Setup Next Solving Problems Battery ProblemsDrive Problems CD and DVD drive problemsKeyboard Problems Lockups and Software ProblemsHard drive problems Problems writing to a CD/DVD-RW driveOther software problems Computer does not start upComputer stops responding Program stops respondingMemory Problems Mouse ProblemsNetwork Problems Power ProblemsPrinter Problems Restoring Default SettingsSerial or Parallel Device Problems Sound and Speaker ProblemsNo sound from speakers Video and Monitor Problems No sound from headphonesIf the screen is blank Check the diagnostic lights See Diagnostic Lights If the screen is difficult to readSystem Board Removing the System BoardReplacing the System Board System Board ScrewsBack to Contents Models Dcsm and Dcne September 2006 P/N JK524 Rev. A01 Troubleshooting Tools and Utilities Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveDell Diagnostics Main Menu Power Light Problem Description Suggested ResolutionSystem Lights Option FunctionDiagnostic Lights Light Pattern Problem Description Suggested ResolutionBeep Codes Code CauseError Messages Click the Change or Remove Program iconOperating system not found Read fault Requested sector not found Reset failed Click Performance and Maintenance and click System Resolving Software and Hardware IncompatibilitiesMicrosoft Windows XP Warranty

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