Dell 320 Website support.ap.dell.com Thailand, Trinidad/Tobago, Turks and Caicos Islands, Uruguay

Page 62

 

Transaction Sales

toll-free: 00801 65 1228

 

Corporate Sales

toll-free: 00801 651 227

 

 

 

 

Website: support.ap.dell.com

 

 

 

 

Thailand

Technical Support (OptiPlex, Latitude, and Dell Precision)

toll-free: 1800 0060 07

International Access Code:

Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)

toll-free: 1800 0600 09

 

 

 

toll-free: 1800 006 007

001

Customer Care

 

(option 7)

 

 

Country Code: 66

Corporate Sales

toll-free: 1800 006 009

 

 

 

 

Transaction Sales

toll-free: 1800 006 006

 

 

 

 

Website: www.dell.com/tt

 

 

 

 

Trinidad/Tobago

E-mail: la-techsupport@dell.com

 

 

 

 

 

General Support

1-800-805-8035

 

Website: www.dell.com/tc

 

 

 

 

Turks and Caicos Islands

E-mail: la-techsupport@dell.com

 

 

 

 

 

General Support

toll-free: 1-877-441-4735

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

E-mail: dell_direct_support@dell.com

 

 

 

 

 

Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp

 

 

 

 

 

Sales

 

 

 

 

 

Home and Small Business Sales

0870 907 4000

 

Corporate/Public Sector Sales

01344 860 456

 

 

 

 

Customer Care

 

 

 

 

U.K. (Bracknell)

Home and Small Business Customer Care

0870 906 0010

 

 

Corporate Customer Care

01344 373 185

 

International Access Code: 00

 

 

Preferred Accounts (500–5000 employees)

0870 906 0010

 

 

 

Country Code: 44

Global Accounts Customer Care

01344 373 186

 

 

City Code: 1344

Central Government Customer Care

01344 373 193

 

 

Local Government & Education Customer Care

01344 373 199

 

 

Health Customer Care

01344 373 194

 

 

 

 

Technical Support

 

 

 

 

 

Technical Support for XPS computers only

0870 366 4180

 

 

 

 

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

0870 908 0500

 

 

 

 

Technical Support for all other products

0870 353 0800

 

 

 

 

General

 

 

 

 

 

Home and Small Business Fax

0870 907 4006

 

 

 

 

Website: www.dell.com/uy

 

Uruguay

E-mail: la-techsupport@dell.com

 

 

 

 

 

General Support

toll-free: 000-413-598-2521

 

 

 

 

Automated Order-Status Service

toll-free: 1-800-433-9014

 

 

 

 

AutoTech (portable and desktop computers)

toll-free: 1-800-247-9362

 

 

 

 

Hardware and Warranty Support (Dell TV, Printers, and Projectors) for

toll-free: 1-877-459-7298

 

 

 

Relationship customers

 

 

 

 

 

Americas Consumer XPS Support

toll-free: 1-800-232-8544

 

 

 

 

Consumer (Home and Home Office) Support for all other Dell products

toll-free: 1-800-624-9896

 

 

 

 

Customer Service

toll-free: 1-800-624-9897

 

 

 

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

 

 

 

Financial Services website:

 

 

www.dellfinancialservices.com

 

 

Financial Services (lease/loans)

toll-free: 1-877-577-3355

 

 

 

 

Financial Services (Dell Preferred Accounts [DPA])

toll-free: 1-800-283-2210

 

 

 

U.S.A. (Austin, Texas)

Business

 

 

 

 

Customer Service and Support

toll-free: 1-800-456-3355

International Access Code:

 

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

011

Country Code: 1

Support for printers, projectors, PDAs, and MP3 players

toll-free: 1-877-459-7298

 

 

Public (government, education, and healthcare)

 

 

 

 

 

 

 

Customer Service and Support

toll-free: 1-800-456-3355

 

 

 

 

Employee Purchase Program (EPP) Customers

toll-free: 1-800-695-8133

 

 

 

 

 

toll-free: 1-800-289-3355

 

Dell Sales

 

 

 

or toll-free: 1-800-879-3355

 

 

 

 

 

 

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Contents Dell OptiPlex 320 Users Guide Manageability Advanced FeaturesLegacySelect Technology Control SecurityOption Settings Password ProtectionSystem Password Assigning a System PasswordAssigning an Administrator Password Administrator PasswordDeleting or Changing an Existing System Password Entering System Setup System SetupDisabling a Forgotten Password and Setting a New Password System Setup ScreensSystem Setup Options SystemPS/2 Boot Sequence UnlockedChanging Boot Sequence for Future Boots Booting to a USB DeviceChanging Boot Sequence for the Current Boot Memory KeyFloppy Drive Clearing Forgotten PasswordsJumper Setting Description Hyper-Threading Clearing Cmos SettingsPower Management Click Hardware and click Device ManagerSleep Mode Wake-Up Methods Windows XP Battery Back to Contents Turning Off Your Computer Before You BeginRecommended Tools Before Working Inside Your ComputerPage Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor CDs and DVDsBack to Contents Connecting Multiple Monitors Connecting Two to Three Monitors Using Surround ViewChanging the Display Settings Front View Desktop ComputerAbout Your Desktop Computer Back-Panel Connectors Back ViewInside Your Computer System Board Components Installing an Expansion Card PCI and PCI Express CardsRemoving an Expansion Card Back to Contents Processor Removing the ProcessorInstalling the Processor Back to Contents Drive Interface Connectors General Installation GuidelinesConnecting Drive Cables IDE Drive Connector Serial ATA ConnectorCD/DVD Drive Power Cable ConnectorsConnecting and Disconnecting Drive Cables IDE Drive AddressingInstalling a CD/DVD Drive Floppy Drive Removing a Floppy DriveInstalling a Floppy Drive Hard Drive Removing a Hard DriveInstalling a Hard Drive Back to Contents Replacing the I/O Panel PanelRemoving the I/O Panel Power Supply Replacing the Power SupplyDC Power Connectors Pin Number Signal name AWG WirePin Number Signal Name 18-AWG Wire Pin Number Signal Name 22-AWG WireBack to Contents Removing the Computer Cover Desktop Computer Specifications Key Combinations ConnectorsDrives Controls and LightsEnvironmental PowerPhysical FCC Notice U.S. Only FCC Class BSupport.dell.com Finding InformationWhat Are You Looking For? Find It Here Click Start→ Help and Support Dell Support Website support.dell.comSelect Drivers & Downloads and click Go See Drivers and Utilities CD also known as ResourceCD Technical Assistance Online ServicesGetting Help Ftp.dell.comAutomated Order-Status Service Problems With Your OrderAutoTech Service Technical Support ServiceContacting Dell Diagnostics ChecklistBefore You Call Aruba Antigua and BarbudaArgentina Buenos Aires Australia Sydney011 Canada North YorkOntario Cayman IslandsDominican Republic Denmark CopenhagenDominica EcuadorGuyana GrenadaGuatemala Hong KongLatin America Japan KawasakiKorea Seoul Website support.euro.dell.com LuxembourgNew Zealand Website support.ap.dell.com Netherlands AntillesNetherlands Amsterdam NicaraguaWebsite support.euro.dell.com South Africa Johannesburg 005Slovakia Prague 09/091Turks and Caicos Islands Website support.ap.dell.com ThailandTrinidad/Tobago Customer Care BracknellVirgin Islands VenezuelaGlossary Device driver See driver Docking device See APRPage Page Module bay See media bay NIC See network adapterPage Video resolution See resolution Back to Contents Memory DDR2 Memory OverviewInstalling Memory Removing MemoryBack to Contents Mini Tower Computer Abbreviations and AcronymsMini Tower Computer About Your Mini Tower ComputerBack View Inside Your Computer System Board Components Back to Contents Installing a Expansion Card Installing a Expansion Card Removing an Expansion CardPage Removing an Expansion Card Back to Contents Processor Installing the Processor Page Back to Contents Data Cable Connectors IDE Data Cable Connector Sata Data Cable ConnectorIDE Drive Power Connector Sata Power Connector Hard Drive Hard drive Release tabs Adding a Second Hard Drive Page Drive-Panel Inserts Removing the Floppy Drive Installing the Floppy Drive CD/DVD Drive Removing a CD/DVD Drive Back to Contents Panel Power Supply Pspwrgood DC Power Connectors P3 and P5 DC Power Connectors P8 and P9 Removing the Computer Cover Mini Tower Computer Specifications Cards Full-height cards supported Power Microsoft Windows XP Features Transferring Information to a New ComputerUser Accounts and Fast User Switching Setting Up a Home and Office NetworkClick Checklist for creating a network Replacing the Computer Cover Desktop Computer Reinstalling Drivers and Utilities Reinstalling Drivers and the Operating SystemWhat Is a Driver? DriversUsing the Optional Drivers and Utilities CD Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Reinstalling Microsoft Windows XPUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateWindows XP Setup Reinstalling Windows XPBooting From the Operating System CD Next Drive Problems Solving ProblemsBattery Problems CD and DVD drive problemsHard drive problems Keyboard ProblemsLockups and Software Problems Problems writing to a CD/DVD-RW driveComputer stops responding Other software problemsComputer does not start up Program stops respondingMemory Problems Mouse ProblemsNetwork Problems Power ProblemsPrinter Problems Restoring Default SettingsNo sound from speakers Serial or Parallel Device ProblemsSound and Speaker Problems If the screen is blank Video and Monitor ProblemsNo sound from headphones Check the diagnostic lights See Diagnostic Lights If the screen is difficult to readReplacing the System Board System BoardRemoving the System Board System Board ScrewsBack to Contents Models Dcsm and Dcne September 2006 P/N JK524 Rev. A01 When to Use the Dell Diagnostics Troubleshooting Tools and UtilitiesDell Diagnostics Starting the Dell Diagnostics From Your Hard DriveSystem Lights Dell Diagnostics Main MenuPower Light Problem Description Suggested Resolution Option FunctionDiagnostic Lights Light Pattern Problem Description Suggested ResolutionBeep Codes Code CauseError Messages Click the Change or Remove Program iconOperating system not found Read fault Requested sector not found Reset failed Microsoft Windows XP Click Performance and Maintenance and click SystemResolving Software and Hardware Incompatibilities Warranty
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