Dell 320 Canada North York, Ontario, 011, Cayman Islands, Chile Santiago, China Xiamen, Colombia

Page 56

 

Customer Care (Penang, Malaysia)

604 633

4888

Country Code: 673

Transaction Sales (Penang, Malaysia)

604 633

4955

 

 

 

 

 

 

Online Order Status: www.dell.ca/ostatus

 

 

 

 

 

 

AutoTech (automated Hardware and Warranty Support)

toll-free: 1-800-247-9362

 

 

 

 

Customer Service (Home Sales/Small Business)

toll-free: 1-800-847-4096

 

 

 

 

Customer Service (med./large business, government)

toll-free: 1-800-326-9463

 

 

 

 

Canada (North York,

Customer Service (printers, projectors, televisions, handhelds, digital jukebox,

toll-free: 1-800-847-4096

and wireless)

Ontario)

 

 

 

 

 

Hardware Warranty Support (Home Sales/Small Business)

toll-free: 1-800-906-3355

 

International Access Code:

 

 

 

Hardware Warranty Support (med./large bus., government)

toll-free: 1-800-387-5757

011

 

 

 

 

Hardware Warranty Support (printers, projectors, televisions, handhelds, digital

1-877-335-5767

 

jukebox, and wireless)

 

 

 

 

Sales (Home Sales/Small Business)

toll-free: 1-800-387-5752

 

 

 

 

Sales (med./large bus., government)

toll-free: 1-800-387-5755

 

 

 

 

Spare Parts Sales & Extended Service Sales

1 866 440 3355

 

 

 

 

Cayman Islands

E-mail: la-techsupport@dell.com

 

 

 

 

 

General Support

1-877-262-5415

 

Chile (Santiago)

Website: www.dell.com/cl

 

 

 

 

 

 

Country Code: 56

E-mail: la-techsupport@dell.com

 

 

 

 

 

City Code: 2

Sales and Customer Support

toll-free: 1230-020-4823

 

 

 

 

 

Technical Support website: support.dell.com.cn

 

 

 

 

 

 

 

Technical Support E-mail: cn_support@dell.com

 

 

 

 

 

 

 

Customer Care E-mail: customer_cn@dell.com

 

 

 

 

 

 

 

Technical Support Fax

592 818

1350

 

 

 

 

Technical Support (Dell™ Dimension™ and Inspiron)

toll-free: 800 858 2968

 

Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

toll-free: 800 858 0950

 

 

 

 

Technical Support (servers and storage)

toll-free: 800 858 0960

 

 

 

 

 

toll-free: 800 858 2920

 

Technical Support (projectors, PDAs, switches, routers, and so on)

 

 

 

 

 

 

Technical Support (printers)

toll-free: 800 858 2311

China (Xiamen)

 

 

Customer Care

toll-free: 800 858 2060

 

 

 

Country Code: 86

Customer Care Fax

592 818 1308

 

 

 

 

Home and Small Business

toll-free: 800 858 2222

City Code: 592

 

 

 

Preferred Accounts Division

toll-free: 800 858 2557

 

 

 

 

 

Large Corporate Accounts GCP

toll-free: 800 858 2055

 

 

 

 

Large Corporate Accounts Key Accounts

toll-free: 800 858 2628

 

 

 

 

Large Corporate Accounts North

toll-free: 800 858 2999

 

Large Corporate Accounts North Government and Education

toll-free: 800 858 2955

 

 

 

 

Large Corporate Accounts East

toll-free: 800 858 2020

 

 

 

 

Large Corporate Accounts East Government and Education

toll-free: 800 858 2669

 

 

 

 

Large Corporate Accounts Queue Team

toll-free: 800 858 2572

 

 

 

 

Large Corporate Accounts South

toll-free: 800 858 2355

 

 

 

 

Large Corporate Accounts West

toll-free: 800 858 2811

 

 

 

 

Large Corporate Accounts Spare Parts

toll-free: 800 858 2621

 

 

 

 

 

Website: www.dell.com/cl

 

 

Colombia

E-mail: la-techsupport@dell.com

 

 

 

 

 

 

General Support

01-800-915-4755

 

 

 

 

 

Website: www.dell.com/cr

 

 

 

 

 

 

Costa Rica

E-mail: la-techsupport@dell.com

 

 

 

 

 

 

General Support

0800-012-0231

 

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

 

 

E-mail: czech_dell@dell.com

 

 

Czech Republic (Prague)

 

 

 

Technical Support

22537 2727

 

International Access Code: 00

Customer Care

22537 2707

 

 

 

Country Code: 420

Fax

22537 2714

 

 

 

Technical Fax

22537 2728

 

 

 

 

 

Switchboard

22537 2711

 

 

 

 

 

Website: support.euro.dell.com

 

 

 

 

 

 

Technical Support for XPS

7010 0074

 

 

 

 

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Contents Dell OptiPlex 320 Users Guide Advanced Features LegacySelect Technology ControlManageability SecurityPassword Protection System PasswordOption Settings Assigning a System PasswordAssigning an Administrator Password Administrator PasswordDeleting or Changing an Existing System Password System Setup Disabling a Forgotten Password and Setting a New PasswordEntering System Setup System Setup ScreensSystem Setup Options SystemPS/2 Boot Sequence UnlockedBooting to a USB Device Changing Boot Sequence for the Current BootChanging Boot Sequence for Future Boots Memory KeyFloppy Drive Clearing Forgotten PasswordsJumper Setting Description Clearing Cmos Settings Power ManagementHyper-Threading Click Hardware and click Device ManagerSleep Mode Wake-Up Methods Windows XP Battery Back to Contents Before You Begin Recommended ToolsTurning Off Your Computer Before Working Inside Your ComputerPage Cleaning Your Computer Computer, Keyboard, and MonitorMouse CDs and DVDsBack to Contents Connecting Multiple Monitors Connecting Two to Three Monitors Using Surround ViewChanging the Display Settings Front View Desktop ComputerAbout Your Desktop Computer Back-Panel Connectors Back ViewInside Your Computer System Board Components Installing an Expansion Card PCI and PCI Express CardsRemoving an Expansion Card Back to Contents Processor Removing the ProcessorInstalling the Processor Back to Contents General Installation Guidelines Connecting Drive CablesDrive Interface Connectors IDE Drive Connector Serial ATA ConnectorPower Cable Connectors Connecting and Disconnecting Drive CablesCD/DVD Drive IDE Drive AddressingInstalling a CD/DVD Drive Floppy Drive Removing a Floppy DriveInstalling a Floppy Drive Hard Drive Removing a Hard DriveInstalling a Hard Drive Back to Contents Replacing the I/O Panel PanelRemoving the I/O Panel Power Supply Replacing the Power SupplyDC Power Connectors Pin Number Signal name AWG WirePin Number Signal Name 18-AWG Wire Pin Number Signal Name 22-AWG WireBack to Contents Removing the Computer Cover Desktop Computer Specifications Connectors DrivesKey Combinations Controls and LightsEnvironmental PowerPhysical FCC Notice U.S. Only FCC Class BSupport.dell.com Finding InformationWhat Are You Looking For? Find It Here Click Start→ Help and Support Dell Support Website support.dell.comSelect Drivers & Downloads and click Go See Drivers and Utilities CD also known as ResourceCD Online Services Getting HelpTechnical Assistance Ftp.dell.comProblems With Your Order AutoTech ServiceAutomated Order-Status Service Technical Support ServiceContacting Dell Diagnostics ChecklistBefore You Call Antigua and Barbuda Argentina Buenos AiresAruba Australia SydneyCanada North York Ontario011 Cayman IslandsDenmark Copenhagen DominicaDominican Republic EcuadorGrenada GuatemalaGuyana Hong KongJapan Kawasaki Korea SeoulLatin America Website support.euro.dell.com LuxembourgNetherlands Antilles Netherlands AmsterdamNew Zealand Website support.ap.dell.com Nicaragua005 Slovakia PragueWebsite support.euro.dell.com South Africa Johannesburg 09/091Website support.ap.dell.com Thailand Trinidad/TobagoTurks and Caicos Islands Customer Care BracknellVirgin Islands VenezuelaGlossary Device driver See driver Docking device See APRPage Page Module bay See media bay NIC See network adapterPage Video resolution See resolution Back to Contents Memory DDR2 Memory OverviewInstalling Memory Removing MemoryBack to Contents Mini Tower Computer Abbreviations and AcronymsMini Tower Computer About Your Mini Tower ComputerBack View Inside Your Computer System Board Components Back to Contents Installing a Expansion Card Installing a Expansion Card Removing an Expansion CardPage Removing an Expansion Card Back to Contents Processor Installing the Processor Page Back to Contents Data Cable Connectors IDE Data Cable Connector Sata Data Cable ConnectorIDE Drive Power Connector Sata Power Connector Hard Drive Hard drive Release tabs Adding a Second Hard Drive Page Drive-Panel Inserts Removing the Floppy Drive Installing the Floppy Drive CD/DVD Drive Removing a CD/DVD Drive Back to Contents Panel Power Supply Pspwrgood DC Power Connectors P3 and P5 DC Power Connectors P8 and P9 Removing the Computer Cover Mini Tower Computer Specifications Cards Full-height cards supported Power Microsoft Windows XP Features Transferring Information to a New ComputerUser Accounts and Fast User Switching Setting Up a Home and Office NetworkClick Checklist for creating a network Replacing the Computer Cover Desktop Computer Reinstalling Drivers and the Operating System What Is a Driver?Reinstalling Drivers and Utilities DriversUsing the Optional Drivers and Utilities CD Using Microsoft Windows XP System RestoreCreating a Restore Point Reinstalling Microsoft Windows XP Undoing the Last System RestoreEnabling System Restore Restoring the Computer to an Earlier Operating StateWindows XP Setup Reinstalling Windows XPBooting From the Operating System CD Next Solving Problems Battery ProblemsDrive Problems CD and DVD drive problemsKeyboard Problems Lockups and Software ProblemsHard drive problems Problems writing to a CD/DVD-RW driveOther software problems Computer does not start upComputer stops responding Program stops respondingMemory Problems Mouse ProblemsNetwork Problems Power ProblemsPrinter Problems Restoring Default SettingsNo sound from speakers Serial or Parallel Device ProblemsSound and Speaker Problems If the screen is blank Video and Monitor ProblemsNo sound from headphones Check the diagnostic lights See Diagnostic Lights If the screen is difficult to readSystem Board Removing the System BoardReplacing the System Board System Board ScrewsBack to Contents Models Dcsm and Dcne September 2006 P/N JK524 Rev. A01 Troubleshooting Tools and Utilities Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DriveDell Diagnostics Main Menu Power Light Problem Description Suggested ResolutionSystem Lights Option FunctionDiagnostic Lights Light Pattern Problem Description Suggested ResolutionBeep Codes Code CauseError Messages Click the Change or Remove Program iconOperating system not found Read fault Requested sector not found Reset failed Microsoft Windows XP Click Performance and Maintenance and click SystemResolving Software and Hardware Incompatibilities Warranty
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