Dell 320 manual Dell Support Website support.dell.com, Select Drivers & Downloads and click Go

Page 50

• Use the Service Tag (see mini tower Front View or desktop Front View) to identify your computer when you use support.dell.com or contact support.

• Enter the Express Service Code to direct your call when contacting support.

• Solutions — Troubleshooting hints and tips, articles from technicians, and

Dell Support Website — support.dell.com

online courses, frequently asked questions

 

•Community — Online discussion with other Dell customers

•Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status,

NOTE: Select your region or business segment to view the appropriate

warranty, and repair information

support site.

•Service and support — Service call status and support history, service contract, online discussions with technical support

•Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

•Downloads — Certified drivers, patches, and software updates

•Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

 

To download Desktop System Software:

 

1.

Go to support.dell.com, select your region or business segment,

 

 

and enter your Service Tag.

 

2.

Select Drivers & Downloads and click Go.

 

3.

Click your operating system and search for the keyword Desktop

 

 

System Software.

 

NOTE: The support.dell.com user interface may vary depending on your

 

selections.

 

 

• How to use Windows XP

Windows Help and Support Center

• How to work with programs and files

 

 

• How to personalize my desktop

1.

Click Start→ Help and Support.

 

 

2.

Type a word or phrase that describes your problem and click the

 

 

arrow icon.

 

3.

Click the topic that describes your problem.

 

4.

Follow the instructions on the screen.

 

 

• How to reinstall my operating system

Operating System CD

 

NOTE: The Operating System CD may be optional and may not ship with

 

your computer.

 

The operating system is already installed on your computer. To reinstall

 

your operating system, use the Operating System CD. See Reinstalling

 

Microsoft Windows XP.

 

After you reinstall your operating system, use the optional Drivers and

 

Utilities CD (ResourceCD) to reinstall drivers for the devices that came

 

with your computer.

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Contents Dell OptiPlex 320 Users Guide Manageability Advanced FeaturesLegacySelect Technology Control SecurityOption Settings Password ProtectionSystem Password Assigning a System PasswordAssigning an Administrator Password Administrator PasswordDeleting or Changing an Existing System Password Entering System Setup System SetupDisabling a Forgotten Password and Setting a New Password System Setup ScreensSystem Setup Options SystemPS/2 Boot Sequence UnlockedChanging Boot Sequence for Future Boots Booting to a USB DeviceChanging Boot Sequence for the Current Boot Memory KeyFloppy Drive Clearing Forgotten PasswordsJumper Setting Description Hyper-Threading Clearing Cmos SettingsPower Management Click Hardware and click Device ManagerSleep Mode Wake-Up Methods Windows XP Battery Back to Contents Turning Off Your Computer Before You BeginRecommended Tools Before Working Inside Your ComputerPage Mouse Cleaning Your ComputerComputer, Keyboard, and Monitor CDs and DVDsBack to Contents Connecting Multiple Monitors Connecting Two to Three Monitors Using Surround ViewChanging the Display Settings Front View Desktop ComputerAbout Your Desktop Computer Back-Panel Connectors Back ViewInside Your Computer System Board Components Installing an Expansion Card PCI and PCI Express CardsRemoving an Expansion Card Back to Contents Processor Removing the ProcessorInstalling the Processor Back to Contents Drive Interface Connectors General Installation GuidelinesConnecting Drive Cables IDE Drive Connector Serial ATA ConnectorCD/DVD Drive Power Cable ConnectorsConnecting and Disconnecting Drive Cables IDE Drive AddressingInstalling a CD/DVD Drive Floppy Drive Removing a Floppy DriveInstalling a Floppy Drive Hard Drive Removing a Hard DriveInstalling a Hard Drive Back to Contents Replacing the I/O Panel PanelRemoving the I/O Panel Power Supply Replacing the Power SupplyDC Power Connectors Pin Number Signal name AWG WirePin Number Signal Name 18-AWG Wire Pin Number Signal Name 22-AWG WireBack to Contents Removing the Computer Cover Desktop Computer Specifications Key Combinations ConnectorsDrives Controls and LightsEnvironmental PowerPhysical FCC Notice U.S. Only FCC Class BSupport.dell.com Finding InformationWhat Are You Looking For? Find It Here Click Start→ Help and Support Dell Support Website support.dell.comSelect Drivers & Downloads and click Go See Drivers and Utilities CD also known as ResourceCD Technical Assistance Online ServicesGetting Help Ftp.dell.comAutomated Order-Status Service Problems With Your OrderAutoTech Service Technical Support ServiceContacting Dell Diagnostics ChecklistBefore You Call Aruba Antigua and BarbudaArgentina Buenos Aires Australia Sydney011 Canada North YorkOntario Cayman IslandsDominican Republic Denmark CopenhagenDominica EcuadorGuyana GrenadaGuatemala Hong KongLatin America Japan KawasakiKorea Seoul Website support.euro.dell.com LuxembourgNew Zealand Website support.ap.dell.com Netherlands AntillesNetherlands Amsterdam NicaraguaWebsite support.euro.dell.com South Africa Johannesburg 005Slovakia Prague 09/091Turks and Caicos Islands Website support.ap.dell.com ThailandTrinidad/Tobago Customer Care BracknellVirgin Islands VenezuelaGlossary Device driver See driver Docking device See APRPage Page Module bay See media bay NIC See network adapterPage Video resolution See resolution Back to Contents Memory DDR2 Memory OverviewInstalling Memory Removing MemoryBack to Contents Mini Tower Computer Abbreviations and AcronymsMini Tower Computer About Your Mini Tower ComputerBack View Inside Your Computer System Board Components Back to Contents Installing a Expansion Card Installing a Expansion Card Removing an Expansion CardPage Removing an Expansion Card Back to Contents Processor Installing the Processor Page Back to Contents Data Cable Connectors IDE Data Cable Connector Sata Data Cable ConnectorIDE Drive Power Connector Sata Power Connector Hard Drive Hard drive Release tabs Adding a Second Hard Drive Page Drive-Panel Inserts Removing the Floppy Drive Installing the Floppy Drive CD/DVD Drive Removing a CD/DVD Drive Back to Contents Panel Power Supply Pspwrgood DC Power Connectors P3 and P5 DC Power Connectors P8 and P9 Removing the Computer Cover Mini Tower Computer Specifications Cards Full-height cards supported Power Microsoft Windows XP Features Transferring Information to a New ComputerUser Accounts and Fast User Switching Setting Up a Home and Office NetworkClick Checklist for creating a network Replacing the Computer Cover Desktop Computer Reinstalling Drivers and Utilities Reinstalling Drivers and the Operating SystemWhat Is a Driver? DriversUsing the Optional Drivers and Utilities CD Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Reinstalling Microsoft Windows XPUndoing the Last System Restore Restoring the Computer to an Earlier Operating StateWindows XP Setup Reinstalling Windows XPBooting From the Operating System CD Next Drive Problems Solving ProblemsBattery Problems CD and DVD drive problemsHard drive problems Keyboard ProblemsLockups and Software Problems Problems writing to a CD/DVD-RW driveComputer stops responding Other software problemsComputer does not start up Program stops respondingMemory Problems Mouse ProblemsNetwork Problems Power ProblemsPrinter Problems Restoring Default SettingsNo sound from speakers Serial or Parallel Device ProblemsSound and Speaker Problems If the screen is blank Video and Monitor ProblemsNo sound from headphones Check the diagnostic lights See Diagnostic Lights If the screen is difficult to readReplacing the System Board System BoardRemoving the System Board System Board ScrewsBack to Contents Models Dcsm and Dcne September 2006 P/N JK524 Rev. A01 When to Use the Dell Diagnostics Troubleshooting Tools and UtilitiesDell Diagnostics Starting the Dell Diagnostics From Your Hard DriveSystem Lights Dell Diagnostics Main MenuPower Light Problem Description Suggested Resolution Option FunctionDiagnostic Lights Light Pattern Problem Description Suggested ResolutionBeep Codes Code CauseError Messages Click the Change or Remove Program iconOperating system not found Read fault Requested sector not found Reset failed Microsoft Windows XP Click Performance and Maintenance and click SystemResolving Software and Hardware Incompatibilities Warranty
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